A team leader with strong organizational and communication skills with over 20 years of diverse operational experience in private and public entities (State, Federal and County). Proven track record of managing invoicing processes, budget management and tracking, metric reporting, successful account resolutions, inventory management, and project management. Dedicated to building and promoting a reputation centered around organizational processes and performance excellence.

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EXPERIENCE

Dept. of Transportation 05/2018 – 12/31/2019

Office Service Coordinator James Ryan, Depot Chief, 240-***-****

Ensure the effective handling of the daily work of office administration such as answering Lost and Found calls to gather information in order to identify lost items. Greet visitors and direct them to appropriate personnel; review all incoming mail and distribute to the depot chief and supervisors. Scheduled meetings and reserving the conference room.

Prepared requisitions, reimbursements, purchase orders, payments and other types of office fiscal transactions.

Trained new County employees on navigating the E-portal system and email system.

Collaborate with depot chief to assist with critical administrative functions to ensure continuance of a structured organization while maintaining safety awareness to secure depot operations.

Maintenance of operational records, creating and maintaining departmental records for statistical data reporting.

Accessing Motor Vehicles database to obtain confidential documents regarding moving violations of operators for management to address.

Implements departmental administrative practices and procedures related to archives and ensures adherence to established records management schedule for time sheets, accident files and vendor records generated.

Employed cost savings methods to contain expenses within budgetary constraints and mandated guidance.

Understanding the disciplinary track for processing Statement of Charges (SOC) and Notice of Disciplinary Action (NODA).

Scheduled Occupational Medical Service (OMS) appointments for operators and coordinators. Updating new medical dates and verifying driver license expiration dates in the Trapeze System.

Used Oracle’s Siebel Customer Relationship Management (CRM) Applications to manage complaints through the county’s web portal and MC311 call center.

Dept. of Transportation 04/08 - 05/15

Principal Administrative Aide Broderick Kelly, Depot Chief, 301-***-****

Maintained and updated approximately 160 departmental employment records.

Utilized Status Report to update and maintain Operator listings

Processed Notice of Disciplinary Actions (NODA) for Absolute Disciplinary Review (ADR).

Managed line item budgets and inventories for uniforms and supplies for depot and coordinator offices.

Processed PAFs (Personnel Action Form) and Timesheets for Nicholson Court Depot

Processed Accident Investigation Report, Operators Statement and Police Reports for accident preliminaries.

Issued, processed and tracked traffic citations and payments received from Fleet Operations and send to the appropriate supervisors for distributions.

Tracked DOT and MVA Records for each operator.

Utilized the CRM System (Siebel) to distribute complaints to the supervisors assigned

Used ERP System (Trapeze) to identify and match customer complaints to the correct operator(s)

MV Transportation Steven Epps, Chief

Office Manager 02/07 - 04/08

Coordinated office support for the depot chief, supervisors and operators.

Developed and implemented new forms that increased efficient and effective information flow within operations

Assisted HR with completion of employee onboarding tasks.

Conducted price comparison for service contract proposals.

Input payroll hours for all departments into Payroll Edit Program

Verified hours from Operators Bid Form against payroll hours entered

Updated Monthly Security Report of all employees and distributed to County Officials as appropriate.

Followed organizational Retention SOP for maintaining permanent active employee records and financial files

Created Group and daily Index Reports to show departmental utilization, overtime and paid leave hours.

Maintained and tracked employee performance, Anniversary rate change and attendance.

Processed invoices for payment through the Image Now Program

Entered GL Journal Entries and accruals into Lawson Accounts Payable System

Input invoice payments into the Billing Tracker and followed-up on remaining outstanding customer accounts as listed on the AR Aging Report.

Received and processed employment verifications from agencies and the private sector

Organized insurance open enrollments and distribution of materials and communicated changes.

First Transit, Inc. 12/04 – 02/2007

Office Manager David Richardson, General Manager

Provided payroll administration for approximately 275 union and non-union employees and 23 staff employees.

Tracked employee performance and raises, attendance, FMLA and other leaves of absence.

Provided administrative support to Operations, Safety and Training Departments; back up to Administrative Assistant.

Maintained profiles for new hires, terminations and active employee in accordance with corporate policies.

Organized insurance open enrollments and distribution of materials to employees to educate them on changes.

Monitored and maintained Petty Cash Fund. Reconciled receipts and forwarded to Corporate for review and processing.

Received vendors and conduct price comparison for services to the White Flint/Kensington Location.

Entered Accounts Payable journal entries into the JD Edwards Accounting System.

Education & specialized coursework

HIGH SCHOOL – RECEIVED GED, RICHMOND, VA 7/24/1978

GEORGE WASHINGTON UNIVERSITY PROGRAM, Washington, D.C. 1993-1994

Project Management Coursework

Introduction to Government Contracting

Leadership and Management Skills

Federal Acquisition

Federal Project Management I

Federal Project Management II

Technical Skills

MS Office (Excel, Word, Access, PowerPoint, Outlook), MC Time, Trapeze, CRM (Siebel), Types 45-50 wpm, customer service skills and some data entry skills.

awards

Received the Montgomery County Department (MCDOT) Employee of the Year Awards in October, 2011 and November, 2018.

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