TECHNICAL SKILLS

** ***** ** ********** ** quality assurance and software testing.

* ***** ** ********** ** healthcare testing in Kaiser permanente, Cigna, Amerisource Bergen, Washington health benefit exchange and TELUS health.

Over 20 years in IT with detailed experience in development of mainframe applications, Quality assurance, mainframe and web software testing, UAT and Test planning, Test Design, Test execution, data validation, integration testing and Test results documentation

* Test Director, Mercury Quality Center, ALM, WinRunner (QTP)

, XPEDITER, Intertest, ABEND Aid, Progeni, MS SharePoint & MAINFRAME EXPRESS, EDI

IMS, DB2, SQL/DS, Adabas, Natural, JCL, COBOL, VSAM & CICS.TSO, SPUFI, DOS/VSE, MVS & UNIX, click schedule, Click mobile, Jira, ALM, Quality center, Agile

Leading a team of 2 QA Analysts in Electronic Media

Knowledge of SDLC and PMLC

Canadian Citizen

EMPLOYMENT HISTORY

IT Test Analyst August 2018 – Present

Optimum Perfware Inc; Scarborough, ON

Technical Skills: JIRA, SharePoint, confluence, Agile, ALM Quality Center,SQL

Test cases creation and test cases execution for software applications in a financial environment Test cases execution, defect management and test results reporting and documentation.

Leading the defect meetings

Managing the requirements, test plan, test lab, defect modules in the quality center.

Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the changes

Confirming testability of Test Basis Artefacts such as Business Requirement Documents and Design Documents

Communicating back to Business Analysts and Developers as it relates to System Testing,test closure activities, defect management and test execution activities

Completing closure report and implementation, documenting all testing activities for system testing for all the projects, programs, and business to ensure successful delivery of services

Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tool (HP Quality Centre.)

TD Canada Trust (Wipro), Toronto Ontario Aug 2017 – January 2018

IT Test Analyst

Test cases creation and test cases execution for the following applications in a financial environment:

Wealth Management

RRSP, RESP,RDSP,Mutual Fund System, customer investor profile, know your customer, branch manager supervisory reporting, trade exception review, pre authorized purchase plan, shareholder management system, RPM.

IT Test Analyst August 2016 – April 2017

TD CANADA TRUST (IBM); Mississauga, ON

Technical Skills: ALM Quality Center, Mainframe, IMS, IN-SYNC, SharePoint, Jira, Waterfall, Agile. C3 (Java based application)

Test cases creation and test cases execution for the following applications in a financial environment:

Tetris Account level processing and product catalog

Customer access registration (CARS)

Maintain profile (MPRO)

Maintain Accounts (MACT)

Maintain status (MSTAT)

Transfer access card (TACS)

Enquire access card (EACS)

Enquire history access card (EHACS)

C3, Lending, Credit link (CLK), credit card, Line of credit (LOC), Student line of credit (SLOC),

Mortgage, Home Equity Line Of Credit (HELOC), Real Estate Secured Loan (RESL), AWS.

Quality Assurance Analyst November 2015 – March 2016

TELUS HEALTH (Infotek); Mississauga, ON

Technical Skills: Quality Center (ALM), TOAD for Oracle 12, Tandem, Payer portal Inquiry, Batch DNP submission tool, DNP EDI claims submission tool, SQL navigator/TOAD, SOAPUI-digital bright, HP nonstop Web Services, SharePoint.

Test cases creation and test cases execution for the following applications in a healthcare environment:

Ontario drug benefit dispense fee limits

PQ provincial brand exceptions

QA EDI and non-EDI

Drug Engine claim submission

Same day and prior day voids

Drug engine screen testing

MLF audit report testing

Upload testing

Daily batch refresh

Paper reimbursement

PQ senior

PQ non senior

Generic substitution

PQ smoking cessation

DIN covered by other

Deferred EDI claims

Oracle refresh/replication

Real-time replication – files

Real-time replication – claims

EDI Adjudication test cases

Ripple through for DFLU (Dispense fee limit usage) – when you change the DOB or First name in CARD, it should ripple through or update the DFLU record.

KCHG screen (Key change) test cases

PRFL, PRFP, CARD, DFLU test cases

Extended log test cases.

Quality Assurance Analyst August 2014 – October 2014

Washington Health Benefit Exchange – Health Plan Finder; Seattle, Washington

Technical Skills: Mercury Quality Center, ALM Jira, .NET

UAT Manual testing for the Washington apple health (Medicaid) [COTS Application]

UAT Manual testing for the Washington apple health for pregnant women.

UAT Manual testing for the Washington apple health for kids (CHIP)

UAT Manual testing for the Washington apple health with premiums (CHIP with Premiums)

UAT Manual testing for the health insurance premium tax credit (APTC)

UAT Manual testing for the Cost sharing reduction (CSR)

UAT Manual testing for the Cost sharing reduction for tribal (CSR Tribal)

UAT Manual testing for the qualified health plan (QHP)

Updating test cases according to any changes in requirements, Test cases creation, Test cases execution, defect management and test results reporting and documentation.

Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the changes

Executing testing and log defects.

Communicating back to Business Analysts and Developers as it relates to System Testing and test execution activities

Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tool.

Senior Test Engineer October 2013 – February 2014

Jamdeo; Oakville, ON

Technical Skills: ALM Jira, Linux, confluence, SFTP, Agile methodology.

Manual testing for a java-based application (the smart TV Media Centre application). (showcase, videos, photos, music, devices).

Updating test cases according to any changes in requirements or visual design, Test cases creation, Test cases execution, defect management and test results reporting and documentation.

Preparing the test files and test data for media center.

Daily upgrade of software for new build.

Daily communication with developers, business analysts and visual designers of media center.

Reviewing the performance report of media center.

Automation testing (CTS, Stability)

UAT Team Lead and Defect Manager January 2013 – June 2013

Saskpower; Regina, SK

Technical Skills: Mercury Quality Center (ALM), SAP, click schedule, click mobile, SharePoint.

Leading the user acceptance testing activities for the advanced meter infrastructure project (AMI) for SAP application in Saskpower.

The team consisted of 5 testers for SAP transactions, 3 testers for network, 4 business analysts.

Leading the defect meetings

Managing the requirements, test plan, test lab, defect modules in the quality center.

Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the changes

Confirming testability of Test Basis Artefacts such as Business Requirement Documents and Design Documents

Communicating back to Business Analysts and Developers as it relates to System Testing,test closure activities, defect management and test execution activities

Completing closure report and implementation, documenting all testing activities for system testing for all the projects, programs, and business to ensure successful delivery of services

Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tool (HP Quality Centre.)

Lead QA Analyst March 2012 – October 2012

Amerisource Bergen – Burlington, ON

UAT and Test planning, Test Design, Test execution, data validation, integration testing and Test results documentation

Of web applications developed by .NET – Xhale, Innomar drug safety, Patient plus, Affinitrac,

Femara, Orencia, RPAP (Roche Patient Assistance Program).

Technical documentation creation and maintenance, (OQ, IQ and PQ). HP Quality Centre.

Software Test Analyst [COTS Application] September 2011 – December 2011

SASKTEL; Regina, SK

Technical Skills: Mercury Quality Center (ALM), Click schedule Web Client, Click mobile, Web methods,

Tracs7, Resource Gantt Chart, Task List

Testing a web application FSEP- Field Services Efficiency Program

Test cases creation and execution, System integration testing, Test data creation

Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the changes

Confirming testability of Test Basis Artefacts such as Business Requirement Documents and Design Documents

Executing testing and log defects, and maintaining measurements and metrics on quality and effectiveness

Communicating back to Business Analysts and Developers as it relates to System Testing and test execution activities

Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tool (HP Quality Centre.)

The Click schedule web client enables various types of users, such as Dispatchers, field supervisors and contractor dispatchers to remotely access key click schedule functionality.

Edit assignment, create Nonavailablity, create task, create assignment duplicate task, get driving directions, and navigate between the dates in the schedule.

Software Test Analyst [COTS Application] December 2010 – April 2011

TEIG - The Economical Insurance Group; Waterloo, ON

Technical Skills: Mercury Quality Center(ALM), .NET, SQL, SPUFI, TSO, Agile.

Testing a web application LIT – Location Intelligence Tool.

Test cases creation and execution.

The LIT Application is used by underwriters to evaluate risks and by managers to identify areas of opportunities and concern.

LIT helps both analysts and underwriters to:

Avoid poor risk areas.

Grow business in target areas.

Manage risk accumulation (current and ongoing).

Understand exposures in risk areas.

Improve quote processing.

Support underwriting and streamline workflow.

Support the management of re-insurance.

Support claims handling (long term).

Software Test Analyst August 2010 – November 2010

CIBC Bank – Toronto, ON

Technical Skills: Mercury Quality Center(ALM).

Testing RDSP Application (Registered Disability Saving Plan), Using CIBC Enterprise Testing Methodology (CETM). CDSB (Canada Disability Saving Bond), CDSG (Canada Disability Saving Grant), CORFAX.

Quality Assurance Analyst (Test Lead) [COTS Application] March 2010 – June 2010

TD Canada Trust - London, ON

Technical Skills: Mercury Quality Center(ALM), .Net Web Application

C3 Application: executing the test cases for the C3 application which supports the financial advisors in their work with the bank customers regarding the mutual fund, real estate, small businesses, saving accounts.

GCAB – Group Calendaring Appointment Booking Application (Microsoft Project)

Creating the requirement module for the calendaring application from the business specification document and creating the test plan and test scenarios from the function specifications and connecting the test cases to the requirements.

Executing the test cases in the test lab module and connecting the test cases in the test lab to the test planning module.

Finding defects and reporting them in the defect module and retesting them when they are fixed.

Supporting the business analysts and the user acceptance testers in their test scripts.

Communicating all technical issues with the developers from Microsoft.

BA/Quality Assurance Analyst [COTS Application] July 2008 – September 2008

Purolator courier; Toronto, ON

Technical Skills: Mercury Quality Center(ALM), SQL

Test execution, Test results documentation of ESS application (electronic shipping system) for Purolator Courier.

Validating the vendor shipments submission against Purolator Courier base rates according to Purolator shipping system carrier compliance specifications.

Using quality center for test execution and defect reporting.

Validating the shipping labels submitted from the vendors against Purolator Courier labels and reports any discrepancy in Quality Center.

Using SQL to create and print Purolator Courier electronic manifests.

Validating the electronic manifests submitted from the vendors against Purolator Courier electronic manifests and reports any discrepancy in Quality Center.

Quality Assurance Analyst October 2005 – April 2008

TEK Systems; Montreal, QC

Technical Skills: Mercury Quality Center(ALM), Test Director, WinRunner., SQL, EDI, X12, SPUFI, TSO, File aid, Mainframe, ZOS, CICS, JCL,COBOL,JAVA Based Application, .Net, C# Application, SharePoint

Client: MetLife

Test planning, Design, Test execution Test results documentation of EFA2 conversion project. the Accounting conversion (separate accounts, funds, variable investments), Accounting adjustment Online, MicroStrategy reports, accounting SQL tables

In a mainframe and web based financial application for an insurance company (MetLife)

Client: Cigna (iGATE)

Test planning, Design, Test execution and Test results documentation of the transactions of a Java-based health care insurance application for CIGNA (iGATE or interactive gateway)

The iGATE is the gateway or entry point for the eligibility& benefits, claim, referral response and referral inquiry interactive HIPAA x12 transactions

The EDI Interactive Gateway 270/271 transaction gives providers the ability to inquire on The Member’s Eligibility and benefit information in a real-time mode

Entities requesting health care eligibility and benefit information include, but are not limited to, hospitals, nursing homes, laboratories, physicians, allied professional groups

The EDI Interactive Gateway 276/277 transaction gives providers the ability to inquire on The Member’s claim status in a real-time mode

Client: General Mills

Testing an application in .Net, C# environment

Testing the following applications for an industrial company (General Mills)

Activity, Activity Calendar, Banner profile, CBD Forecast, Marketing Calendar, Fund, Marketing Forecast, SKU Split, OOH Forecast, Promotable group

Client: Combined Insurance

Testing a mainframe application in COBOL, JCL, CICS, IDMS, and Z/OS environment

Test planning, Design, Test execution and Test results documentation of the following batch and online (CICS) applications for insurance company (Combined Insurance). The COBOL and CICS programs had been converted from working under OS/VS operating system to Z/OS

LIFE70NB, Accident, Healthcare, HC Override, Field Compensation, LGL Mainframe, General Ledger, Leads, PAS/PHAS, Accounts Receivable

The necessary documentation was done by using MS SharePoint

Primary QA Analyst (Test Lead) June 2000 - March 2005

Kaiser Permanente; Pasadena, California

Technical Skills: Mercury Quality Center(ALM), Test Director, WinRunner. SQL, EDI, X12, SPUFI, TSO, File aid, Mainframe, OS390, CICS, GUI, JCL,COBOL

The primary QA tester for the Electronic Media BSI. Test planning, Design, Test execution and Test results documentation of Electronic Media.

Leading a team of 2 QA Analysts in Electronic Media BSI.

The electronic Media support the strategic line of business in Kaiser and it is responsible for processing 75% of the membership (about 6 million) and 2/3 of the revenue for Kaiser in California.

QA Testing for the Working Age Survey and Tracking System (WASATS), Membership, Benefits, 3270, testing XML reports and Finance.

Scheduling the Batch jobs for different systems in all releases.

Using TESTDIRECTOR and WINRUNNER in all testing activities.

My achievement for the fifth year in the row is to deliver error free code to user acceptance test department (CSC).

No Vantiv ticket was opened from California support system (CSC) regarding any one of my tested incidents.

Excellent communication with User Acceptance Testers, Developers, Managers, Business Analysts, Release Managers, Deployment Staff, offshore teams, Foundation System Users.

Responsible for the Manual and Automated shakedown for the Electronic Media BSI.

Peer testing all the end to end core manual test cases for the Electronic Media BSI.

Designing test cases of the reformat jobs of Electronic Media for the end to end system testing.

Met all the deadlines of the release schedules two weeks ahead of the specified time with accuracy level

Provided time reporting with 100% compliance.

Supported the successful delivery of quality IT business solutions through using Comprehensive Delivery Process (CDP).

* Health Insurance Portability and Accountability Act (HIPAA) regulations were applied in our test scenarios, test scripts, test plans.

Develop the feasibility study for the Electronic Media Project.

Develop the CFF-835 Project to create a common file format which include 835 Adf, send and receive application copybook.

Supported the Automated Letter Generating System (ALGS) as a primary on call.

Participated in the upgrade project of changing all Transactions, MAPS and ADF, S from EDI 1.5 Version to EDI 3.1 Version.

Participated in the ST. JOSEPH HOSPITAL Project to create the ADF for the 835 EDI Transaction.

Supported the trading partners implementation process and did the necessary translation and test for the inbound transactions of 834.

Supported the different inbound and outbound jobs for EC/EDI group through the on-call duties

Health Insurance Portability and Accountability Act (HIPAA) was applied in all of our transactions.

Senior Computer Consultant January 1998 - June 1999

Keane Inc; Edina, Minnesota

Participated in application outsourcing project in a large national retailing and merchandising company (SUPERVALU)

Responsible for the pricing engine programs and subsystems which includes customized retailer individual pricing, pass on allowance, competitive pricing, psychological pricing, pricing notification and house zone SRP

Participated in the transition in plan, hands on phase and shadow phase

Worked on IBM mainframe environment using OS/390, JCL, COBOL, DB2, TSO, ISPF, FILE AID, SPUFI, INTERTEST, XPEDITER, and PROGENI

Participated in a year 2000 compliance project for an international publishing company (West group) using NATURAL, ADABAS in an OS/390 mainframe environment

Participated in the maintenance of the applications for a large national manufacturing company (Thermo king) using COBOL, SQL/DS

Computer Systems Analyst March 1996 - March 1997

SCECO South; Abha, Saudi Arabia

Participated in the conversion of programs from using VSAM files to using SQL/DS database for the financial system of Saudi Consolidated Electricity Company – Southern Region (SCECO SOUTH) using JCL, COBOL, SQL/DS, VSAM

Computer Programmer Analyst June 1989 - Nov 1994

United Projects; Riyadh, Saudi Arabia

Participated in the analysis, programming and maintenance of the national sporting information system of the general presidency of youth welfare

Programming of inventory system, Athlete’s records, sporting clubs, managerial follow up of maintenance projects, financial follow up of maintenance projects

Programming in NATURAL, ADABAS in both report and structure modes using systems development methodology (SDM)

Participated in developing the user manuals, program and system documentation for the national sporting information system

Conversion of Natural 1 programs to Natural 2

COMPUTER TRAINING COURSES

King training resources USA - DB2 application programming training course

NCR - SYSTEMS ANALYSIS & STRUCTURED SYSTEMS DESIGN

NCR – UNIX Implementation

NCR – UNIX System Administration

IBM - SQL/DS CONCEPTS AND FACILITIES

IBM - SQL/DS IMPLEMENTATION

PROGENI corporation USA - GLE user training.

Skillsoft Online Courses

Performing quality assurance and control

The executing process group

Getting started with JAVA

Managing the quality of the customer support service center

Managing efficiencies of IT Projects

Planning for quality

Introduction to IT project management

Quality systems models and theories

CIBC Enterprise Learning Courses

CETM (CIBC Enterprise Testing Methodology

CIBC Orientation

CMTT-1 The Basics Part 1: Vision, Mission and Values

CMTT-1 The Basics Part 2: Recognize Risks and Take Action

CMTT-3 The Basics Part 3: Act With Integrity

CMTT-4 The Basics Part 4: Protect Privacy and Important Information

CMTT-5 The Basics Part 5: Money Laundering

Information Security Training for Technology – Part 1

Information Security Training for Technology – Part 2

Information Security Training for Technology – Part 3

Information Security Training for Technology – Part 4

Inclusion and diversity

Anti-Spam Legislation at TD

Privacy at TD

Anti-Bribery Anti corruption

Information Security Awareness at TD

Anti-Money Laundering/Anti-Terrorist Financing and Sanctions

Serving customers with disabilities

Cyber Security Phishing

Accessibility in the workplace

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EDUCATION

B.Sc. in commerce, Helwan University, Egypt

Post Graduate Training certificate in Computer Science, George Mason University, USA

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