Quality Assurance Customer Service

Roxanne Rodriguez

Allentown, PA *****

********************@*****.*** - 484-***-****

Dedicated team player, who is highly energetic, outgoing and detail- oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Pick and ICQA(Inventory Control Quality Assurance) Amazon.com - Breinigsville, PA - November 2014 to Present Inventory Control Quality Assurance, Amazon.com

• Ensured high-quality customer service by adhering to strict safety, quality and production standards.

• Successfully achieved accuracy rates well over the required standard in both quality and productivity.

• Reported issues in inventory such as: damaged items, suspected theft, problem UPC/Labels, quantity errors, broken sets, and misleading titles.

• Assisted with administrative tasks, special projects, and time-sensitive work assignments.

Crew Trainer

McDonalds - June 2010 to October 2014

Successfully trained new staff members in all aspects of customer service, including, proper communication, accuracy, efficiency, organization, and problem resolution.

• Mastered Point of Sale (POS) computer system for automated order taking.

• Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

• Correctly received orders, processed payments and responded appropriately to guest concerns. EDUCATION

Lehigh Carbon Community College - Allentown, PA