Coordinator/Executive Secretary
Resume:
CAREER SUMMARY
HIGHLIGHT OF QUALIFICATIONS
Coordinator professional with 8 years of combined experience in Sales, Projects, Events, Customer Service and roles for the Executive Secretary to Dept. Head & CEO.
Skilled in Customer Service through effective coordination with Sales, Technical team and Tender/Service Offer preparation.
Proficient in building good relationship with clients and ensure the required service has provided in timely manner.
Innovative & creative, with a concise, precise, and effective approach to problem solving and ability to develop, deliver and evaluate brilliant insight founded on rock-solid strategic thinking.
Ability to adapt change. Strong communication,
Interpersonal and multi- tasking skills.
Computer Literate: MS Office Applications (MS Word & MS Excel. MS Outlook, Power Point).
WORK EXPERIENCE
Smart Vision For Information Systems, Abu Dhabi Jan2020–Present Sales Coordinator-ELV Dept
Smart Vision For Information Systems, Abu Dhabi July2017–Jan2020 Sales /Business Development Coordinator
Smart Vision For Information Systems, Abu Dhabi July2013–July2017 Dept. Coordinator / Executive Secretary to CEO
RR Donnelley, Technopark, India Apr2011–Mar2012
Process Associate
Enter Technology Pvt ltd, Technopark, India Feb2009–Apr2011 Medical Transcriptionist
SARIKA RAMACHANDRAN
COORDINATOR/EXECUTIVE SECRETARY
Coordinator-Executive Secretary to CEO/Dept. Head with 11 years of experience
To be a part of a company where I can contribute my skills & knowledge gained through education and where I will have an opportunity to gain practical knowledge, experience to contribute for company’s success. KEY SKILLS
Sales Coordination
Client Coordination
Project Coordination
Business Development Coordination
Event Coordination
Helpdesk Management
Customer Service
Tender Preparation
Service Offer Preparation
Internal Costing Sheet Preparation
Submittal Documentation Preparation
Executive Secretary
General Clerical and Admin assistance
EDUCATION
BACHELOR OF
COMMERCE,
University OF Kerala, India
CERTIFICATIONS
Basic Tally
Advanced Diploma
in Multimedia
Medical
Transcription
KEY DELIVERABLES
Checking and arranging for the tender purchase and attending customer queries by email/phone.
Preparing Tender, Service Offer, Compliance Statement, Material Issuance Request Form, Cost Sheet and submittal documents.
Acknowledging the customer on PO received against to the Tender/Offer submitted and forwarding the PO to the project in charge team along with the copy of offer to update in our records.
Requesting materials with store/procurement department and arranging the delivery of these to clients and ensure if it’s submitted to customer on time.
Assigning the engineer in consultation with the manager in order to start the work and updating customer with project progress report.
Updating customer with project progress report and follow-up with team until the project finalize and receive the PAC. Arrange for the invoice submission upon project completion.
Arranging the event upon request, making sure all staff’s availability presence on time and arranging the materials required and make sure if it’s arrived on time.
Provide the general clerical and administrative assistance to CEO/Dept Head and staffs.
Assisting manager to prepare for the presentation or arranging meeting materials.
Arranging internal meeting for CEO upon instruction and ensure the availability of required staffs and Distributes minutes of meeting to CEO/Manager/attended staffs.
Acknowledging and handling customer’s emails related to my department and arranging the needful with the close coordination of Dept. Manager and the team members. Handling customers over the phone also on their
technical/non-technical queries/issues and do the needful and follow-up until it’s resolved.
Arranging the engineer upon customer request in order to check their reported software issues and follow up with them until it’s resolved and update the customer accordingly.
Informing to the customer about our visit/remote schedule to fix the reported cases and updating them once finished with Service Report Sheet/Investigation details and applied fix details.
Follow-up with customer on submitted service quotation and payment and ensure that it’s received.
Approaching customers in order to promote new products and arranging the meeting for the introduction/demonstration. Arranging the meeting with customers upon request and assist manager to make the required arrangements.
Acting on behalf of/as a back of the helpdesk manager during her absence and acknowledging the customer email and redirect to the concerned department. Update customer with the feedback and close the calls once done.
Arranging to prepare the service offer if customer asking to replace the faulty part of the hardware which is not covered by AMC.
PERSONAL DATA
Date of Birth: 25th May, 1986
Nationality: Indian
Visa Type: Employment Valid
till July 2021
Driving License: Valid across UAE
Preferred Location: Abu Dhabi, Dubai
Languages: English, Malayalam,
Tamil, Hindi
Reference: Mr. Haytham, HR
Manager-Smart
Vision For
Information Systems
**********@*****.***
ACHIEVEMENTS
• Got reward from GM for achieved
monthly target of payment collection on
submitted offers.
• Selected as one of the candidate to do the
enrollment duty at Dubai Municipality for
the project and done the same
successfully. Customer appreciated on my
good work and professional & friendly
behavior.
Contact this candidate