HR and Administration

REENA EAPPEN

Contact: 044-********, 097******** ~ E-Mail: adml9h@r.postjobfree.com

** ***** ** ******* ********* teams and boosting performance through people-focused hospital administration. Seasoned health care executive with the ability to balance strategic decisions and financial discipline with a hands-on approach to leadership—resulting in strong employee, patient, and physician satisfaction. Engaging communicator and relationship builder with expertise in organizational planning, capital projects, contract negotiations, team development, and increasing visibility for growth.

Core strengths include:

§ Strategic Planning & Execution

§ Budgeting & Fiscal Management

§ Culture Development & Refinement

§ Health System Optimization

§ Revenue & Growth Planning

§ Contract & Physician Negotiations

§ Administrative Efficiency

§ Team Building & Motivation

§ Issue Analysis & Resolution

Employment Scan

June 2013 to May 2018 with M S Swaminathan Research Foundation, Chennai designated as Head – Administration in the cadre of Director

July 2008 to Jan 2013 with Sankara Nethralaya, Chennai as DGM-HR & Internal Services

April 1989 to June 2008 with Apollo Hospitals, Chennai as Assistant Manager-HR & Paramedical

M S Swaminathan Research Foundation, Chennai

Reporting to ED / Board of Trustees

Set and followed standards for excellence in operations and implemented policies and procedures. Also monitoring the finances for steady growth.

Leadership creating a positive and productive culture.

Reduced the staff strength and utilized the existing staff fruitfully with no compromise on the service

Reduced overhead expenses by almost 20%

Developed relationship with outside organizations (including competitors)

Maintaining financial health and stability

Supporting the Board to fulfill its governance role

Negotiating with partners

Conduct Board Meeting

Recommend yearly budget for Board approval and prudently manage the organizations’s resources within those budget guidelines

Estate Management

Overall functioning of the Foundation

Highlights across the Stint

At Sankara Nethralaya, Chennai

Though it was a 30 year old organization when I joined, the HR Department was still budding out. Policies and procedures were prepared the Standing Orders was introduced. The HR manual was put in place. Training to orient train and develop the employees was introduced and induction manual was prepared.

The employee satisfaction survey was conducted every year and the recent survey results prove that the morale of the employees was very good

The second-in-line in every department was identified and sent for leadership training.

Wage negotiations managed successfully

Statutory compliances followed

Constructed huge ultramodern state –of- the- art auditorium

Successfully squashed the idea of forming a Union

Was instrumental in getting the Lab Services accredited with NABL

Managed the financial and physical resources

Oversee fundraising planning and implementation, including identifying resource requirements

At Apollo Hospitals, Chennai

Organized various events in the Hospital.

Laid the terms and conditions of consultancy service charges.

Coordinated with Finance Department for payment of Recruitment bills and other payments

Steered welfare activities viz. Medical Policy, Immunization and Uniforms.

Quality initiatives – was auditor for ISO and NABH

Successfully negotiating wage and other allowances settlement once in three years

Management of all VIP Visitors / patients

Management and conversion of rooms for patient satisfaction and income generation

Previous Assignments

May’88-Apr’89 with Phonecian Engg, Muscat Computer Operator

April ‘85- April’88 with TI Group, Chennai as Secretary (to the Marketing Head)

April ’79-February 1984 with Mettur Beardsell Limited, Chennai as Stenographer

Teaching Experience

Visiting faculty at

Apollo College, Chennai

WLCI, Chennai

RMK Engineering College,Chennai

Academia

Secretarial Course from Davars College, Chennai

Basics in Computers from George Maijo

Masters in Literature

PG Diploma in Personnel Management & IR

MBA in HR & Hospital Administration

Personal Dossier

Date of Birth : 28th February 1961

Address : C2 Akshaya Apartments, 139 Perambur High Road, Chennai-600012

Key Accountabilities:

Strategic HRM / HR Policies: Designing and implementing HR Strategy as per the overall business strategy. Strategizing the long / short term directions by forecasting the future manpower requirement and designing plans for acquiring requisite skills and competencies. assist and advice to the Management regarding HR issues, Preparation & Implementation of HR Policy, Total Manpower Planning, Staff Recruitment, Induction & Compensation Management, Wage & salary review of Total Employee-HR Related activities. Helping the HODs of the following departments in their smooth functioning. Conducting Exit interviews & preparing report. Interfacing with Management and Heads of Department for implementing HR policies & procedures in line with core organizational objectives.

Recruitment & Resourcing: Managing complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements. Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews. Designing job description and executive recruitment process as per performance based hiring concepts. Working out various remuneration policies, including pay packages for newly hired employees, and executing the same. Overseeing induction/ orientation as well as implementing induction & personnel manual. Processing Recruitment Bills. Handling confirmation of probationers and trainees. Coordinating with the respective Group Heads for Performance Reviews of probationers and trainees due for confirmation. Coordinating with the respective Group Heads for Performance Reviews of probationers and trainees due for confirmation

Training & Development: Conceptualizing & developing training & development programmes with a view to enhancing productivity, building internal capability and quality. Identifying training needs across levels through mapping of skills required for particular positions and conducting analysis of the existing level of competencies. Organizing training programs / open house sessions of internal & external agencies, developing multi skills as per defined standards. Evaluating the effectiveness of training programs by constantly developing & implementing pre and post assessment tools. Coordinating for formulation & implantation of cross functional task forces, meets & training programs with overseas departments.

Performance Management: Formulating and implementing increment, incentive and other remuneration policies. Managing the appraisal process for various hierarchical levels. Defining framework for linking the Performance Appraisal System to Reward Management. Initiating measures for suitably rewarding & recognizing exceptional / outstanding performers. Organizing performance appraisal sessions for employees in co-ordination with the HODs & issuing letters for the same.

Introduced KRA forms and linked quality initiatives with performance appraisal

Complying with all statutory requirements and coordination with the Labour Officials

Smooth conduction of wage settlement once in three years

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