Carmalita Ozuna

Kansas City, KS

adml7d@r.postjobfree.com

913-***-****

Work Experience

Customer Service Representative

Verafast

January 2020 to Present

Handle outbound and inbound calls.

Political surveys to registered voters. Plus inbound campaigns as well. Patient Engagement Specialist for Adhere Health

July 2019 to Present

I make outbound and take inbound calls from patients who are calling back after receiving our messages to complete a Comprehensive

Medication Review with an Adhere Health

Pharmacist on behalf of their health insurance provider. Appointment Coordinator for Excel Lead

August 2017 to January 2020

I set appointments for the company for different campaigns based on the clients needs they have me on a campaign calling on gas stations to see if they want to rebrand or build a new service station. Facilitated inter-departmental communication to effectively provide customer support. Met all customer call guidelines including service levels, handle time and productivity Appointment Setter

Premiere Equity Assets

July 2017 to July 2019

My company purchases homes and properties from individuals to fix and resale. I call these people and inquire if they want to sell their property.

Customer Service Resolution Specialist

OnShore Marketing Solutions

August 2014 to August 2017

I handled Newspaper subscriptions for different

Newspaper companies all over the country.Handling Billing Issues, renewals not receiving papers, and various other issues to help customers.I also work on other projects for the company as well Customer Service Representative

UPS

April 2008 to August 2014

Answer incoming calls for customers tracking freight shipments, scheduling pickups, giving rate quotes for domestic and international areas.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Customer Service Professional

Multi-service

January 1997 to April 2008

Duties include taking inbound calls for merchants authorizing credit cards over the phone.As well as filing invoices and inputting info in the computer.

Reviewed field inspections and coordinated all insurance claim audits. Followed up on potentially fraudulent claims initiated by claims representatives. Education

High school diploma in Keyboarding & Document Processing AVTS Kansas Area Technical School

1996

High School Diploma

Wyandotte High School - Kansas City, KS

1993

Skills

• Cold Calling

• Sales

• Telemarketing

• CRM Software

• Salesforce

• Customer Service

• Business Development

• B2B Sales

• Account Management

Assessments

Call Center Customer Service — Highly Proficient

November 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity Full results: Proficient

Work Style: Reliability — Familiar

December 2019

Tendency to be dependable and come to work

Full results: Familiar

Basic Computer Skills: PC — Completed

March 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Sales Skills — Completed

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Active Listening — Proficient

June 2019

Actively listening and appropriately responding in conversations. Full results: Proficient

Data Entry: Accuracy — Expert

May 2020

Entering data quickly and accurately

Full results: Expert

CRM Skills with Salesforce — Proficient

March 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Proficient

Verbal Communication — Proficient

August 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Scheduling — Completed

May 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Sales Fit — Familiar

November 2019

Assesses personality traits that are important for sales roles. Full results: Familiar

Written Communication — Familiar

December 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Work Style: Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Typing — Proficient

July 2020

Transcribing text using a standard keyboard

Full results: Proficient

Data entry: Attention to detail — Completed

May 2020

Maintaining data integrity by detecting errors

Full results: Completed

Written communication — Completed

September 2019

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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