CURRICULUM – VITAE

AKLESH KUMAR SAHOO

Phone No: 91-897*******

E-mail:adml6o@r.postjobfree.com

CAREER OBJECTIVE:

Striving for the growth of the organization that provides excellent growth Prospects pay, where the process of learning never ends and every day is the challenge of learn, perform and deliver.

SUMMARY:

●Having 6.5 years of experience in customer support and technical support.

●Handled customer inquiries, complaints, billing questions and payment extension/service requests.

●Managed a high volume workload with a deadline-driven environment.

●Build and maintain successful relationship with service provider and clients.

●Outstanding communication and interpersonal skills

●Excellent time management and organizational skills

●Persuasive, emphatic with good problem solving skills

●Ability to deal with external and internal customer support in a professional manner

●Quick learner, detail oriented and ability to adapt to new processes in limited time frame.

●Multi-tasking skills and ability to work under pressure

PROFESSIONAL EXPERIENCE:

1. Organization : TECHMOJO SOLUTIONS PVT LTD & VITRO.COM

It is a Banking process named as “ROKA”, also known as “Real-time smart expense management”. Main concept is to get Real time complete control of your company expenses.

ROKA makes a great set of controls which are all REAL-TIME in nature and are available for the Finance teams or departmental heads. Sitting in office you can decide in real-time – who can spend what, where and how. You also have full real-time visibility on spend. You can also disburse cash remotely with a few clicks, sitting in central office, in a few minutes.

“Also worked with USA based Ecommerce website (Vitpro.com) on inventory management & operations projects and helped in various activities”.

Role & Responsibilities:

1.Worked as Assistant customer success lead and provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.

2.Use to interact with client and explain them corporate expense management process of Roka card.

3.Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.

4.Worked on many different tools like Zen desk, Outlook, Word press, Microsoft office365, ESS, Troubleshoot technical issues submitted by end-users, managing Tickets and Other technologies that are applicable to resolve customer queries.

5. Also use to explain clients regarding Features and Benefits of using Roka card.

(Expense limit controls, integrated travel controls, multilevel approval workflow, Team level control management, etc…).

6.Assumed the criteria and responsibility by creating more production in the department to grow and exceed plans, and goals. Support product launches on the web store including content, imagery, pricing, etc.

7.Discussing all the technical glitch tickets with internal team and partner bank and also use to forward daily reports to management and contribute to web related campaign activities designed to increase production..

2. Organization : NOWFLOATS TECHNOLOGIES PVT LTD

Nowfloats Technologies PVT. Ltd. provides a location-based platform that helps smaller and medium-sized businesses to grow bigger by getting them online.

Role & Responsibilities:

1.Worked as a senior social media escalation specialist and website web consultant.

2.Also use to work on (Skype for Business and office365, Zendesk, MS-office) etc…

3.Understanding the clients requirement and customize the website accordingly.

4.Integrating Domains and sub-domains severs in user’s website.

5.Created customized websites that convey many clients' message in an effective and eye- catching way.

6.Responsible for ensuring that the developed website does not have any technical issues.

3. Organization : SUTHERLAND GLOBAL SERVICES

It is an International process, where we support for customers having complaints regarding the ride they have taken with “UBER”. Uber is a technology platform. Our smartphone apps connect driver-partners and riders.

Role & Responsibilities:

1.Worked as a Customer Support Executive by providing support/assistance to the customers having issues and solve their queries through Calls, Emails and chat.

2.Troubleshoot technical issues submitted by end-users, Providing correct promotional codes and verifying fraud cases of clients account

3.Worked on tools like Bliss, Zendesk, Chaps, and IRT etc.

ACADEMIC QUALIFICATIONS:

●B.com computers,Calorx teachers university Ahmedabad (2011- 2014).

●Intermediate (MPC) from Narayana Junior college, Hyderabad (2009-2011).

●10th from Bharatiya Vidya Bhavan’s school (CBSE), Hyderabad (1997-2009).

ACHIEVMENTS:

●Served for Indian Army

●Been selected for NGC (National green corps) cadet in school.

●Awarded as the best sports student.

●Awarded as a National volley ball player

STRENGHTS:

●Willingness to learn.

●Confidence and flexible in any environment.

●Having positive attitude.

PERSONAL DETAILS:

Name

:

AKLESH KUMAR SAHOO

Date of birth

:

26-04-1994

Father’s name

:

Ram Prasad Sahoo

Gender

:

Male

Nationality

:

Indian

DECLARATION:

I hereby declare that the above information is true to the best of my knowledge and belief.

Place:

Date: (AKLESH SAHOO)

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