KATHY M. THOMPSON

**** *********** ****** *** **

Lexington, KY 40505

859-***-**** (cell)

OBJECTIVE: To obtain a challenging position with a company offering opportunity for advancement.

EDUCATION: Kentucky College of Business

Lexington, KY 40508

Medical Secretary 1995 (Diploma)

EXPERIENCE: LCS RICHMOND PLACE

Quality of Life Leader Jan 2017-Present

Function as Lead QLS for shift which includes mentoring teammates.

Receive and give end of shift report. Follow charting policy.

Expectations regarding high quality of personal care of residents per

Policy. Call Resident’s emergency contact person as necessary. Weekly schedule of resident care. Account for all assigned equipment at end of

Shift. Getting residents up and assist with ADL’s. Wake up, showers, brush teeth, wash face, lotion, deodorant, clean clothes, hair combed. Make up bed, open blinds. Check throughout the day (1-2Hrs) to see if residents are incontinent and change if necessary or assist to the restroom. Help out at the front desk, answering telephone, helping visitors

BLUEGRASS FAMILY HEALTH

Outpatient Pre-certification Coordinator 2002-2016

Receive calls from providers and pharmacies regarding pre-authorization of various procedures and medication, specializing in pre-certifying Blepharoplasty and UP3 procedures.

Input information into CCMS, and submit information that cannot be approved through InterQual for physician review. Send out denial letters and OON letters, make calls to providers regarding status of authorization i.e. if more information is needed or if procedure has been denied or approved. Work closely with customer service, provider relations, claims, pharmacy and case managers to provide exceptional service to our members and providers. Perform other duties as assigned by supervisor. Maintain initial queue sent from claims.

Claims Processor/Resolver 2000-2002

Edited and corrected provider and member information prior to processing claims for payment or denial.

ADVANCED OCCUPATIONAL HEALTH SERVICES (AOHS)

Lead Receptionist/Occupational Services Liaison 2000

Responsible for coordinating the various phases of the patient encounter timely and accurate patient registration, check-in, checkout and collection of payments as well as general medical receptionist responsibilities. Served as liaison between patient and medical support staff. Assumed additional responsibilities such as taking on the role of on-site point-of-contact. Recognized and made appropriate judgment regarding daily issues in a medical setting related to medial reception and administrative occupational medicine functions. Scheduled appointments and return appointments; made call backs as assigned. Coordinated clinic expense control. Submitted purchase orders according to protocol. Monitored inventory of front office supplies; initiated requisition when necessary.

KATHY M. THOMPSON

1508 Continental Square Apt 31

Lexington, KY 40505

859-***-****

URGENT TREATMENT CENTER

Medical Receptionist 1998-1999

Greeted patients, visitors; answered phones. Assuring that all necessary information on patient medical records was accurate and complete. Recognized potential credit problems; collected any past due accounts at time of appointment. Obtained current insurance information on patients whose insurance is to be filed; did data entry of all patient information upon registrations; encountered all charges and payments accurately on computer. Collected payment for services rendered; recorded payments, balanced cash drawer at end of shift/day with daily balancing proof sheet; completed daily recap report at end of shift/end of day close and made bank deposits.

LEXINGTON-HEARLD LEADER

Support Clerk/Typist 1997-1998

Input advertising text into computer, logging in/out ads brought in from the reps and other inside clerical duties and requests for ad support services.

ADVANTAGE CARE

Billing Specialist 1996-1997

Systematically maintained membership records, payments, adjustments and reconciliation of various billing spreadsheets from source documents. Balanced data entry batches to control total after entry process. Developed and maintained audit trail supporting batch reconciliation for balanced and/or out of balance batches. Analyzed and developed month end premium reports for Management. Maintained data files for collection processes. Processed payments. Analyzed and mailed out billing statements. Answered calls from groups and members about their payments.

Enrollment Analyst 1995-1996

Reviewed source documents at point of entry for completion and accuracy. Input data into system files. Transcribed and entered data from HMO plan membership records. Maintained enrollment. Maintained filing system.

SKILLS: Dependable, self-directed, organized, detailed oriented, flexible, independent team worker, excellent oral and written communication skills, WP 5.0/5.1, Excel 5.0, Word 6.0, Internet, Intranet, InterQual, Medical Dictation/Transcription, Paragon Ed Software, Medical Terminology, ICD-9, CPT-4. Typing 60 WPM, multi-line phones, Windows XP, Windows 95, Email

WordPerfect 10, CPT-coding, Microsoft Word

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