Andrea Gottfried

Colorado Springs, CO *****

adml3f@r.postjobfree.com

Mobile 603-***-****

Summary

Client Relationship Specialist, Series 6/63 Registered Financial Advisor Assistant Achievement and goal oriented assertive professional with extensive experience in financial services, CRM and financial advisor assistance. Strong PC skills, excellent multi-tasking and organizational aptitudes with the proven ability to work independently with minimum supervision. Proven track record of working cooperatively and effectively with various personalities and levels of management and support staff. Detail-oriented and able to prioritize tasks with ease. Bi-lingual German-English.

Work Experience

Handbag Designer/Maker - AnnaMarlies Leather & Cloth Palm Coast FL/Colorado Springs April 2020 - current Home based, self employed handbag design and construction of custom leather bags. Registered Client Relationship Specialist - St. Johns Asset Management Palatka, FL August 2018 - March 2020. Layoff due to COVID19

• Provided client services by responding to written and phone inquiries and followed through to ensure clients' needs were met.

• Initiated and completed requests for transfers and fund disbursements.

• Prepared and reviewed all new account paperwork to ensure documents were complete and in good order, tracked incoming rollovers, other investment funding and transfers to ensure that all applicable accounts moved as expected.

• Monitored client account activities, researched and resolved issues as needed.

• Coordinated client meetings, prepared appointments with the completion of required paperwork for financial advisor’s presentation.

• Documented key client milestones and other important data into CRM system to assist in future client interactions.

• Maintained risk awareness and compliance; identified problems in a timely manner while complying with standard resolution policy and regulatory procedures. Registered Financial Advisor Assistant - Atlas Financial Group Manchester, NH October 2012 - July 2018

• Processed UPS and New England Teamsters 401k and voluntary benefits applications.

• Assisted with Short/Long Term Disability claims documentation, disability premium billing and reconciliation.

• Provided customer service by processing client requests and inquiries, initiated funds disbursements and transfers.

• Maintained client CRM files.

• Resolved client requests or issues to help manage risk to the firm.

• New client account opening and on-boarding.

• Liaison between advisors, back office and vendors.

• Various other duties as necessary, including answering phones, scanning and client mailings. 1 of 2

Administrative Assistant

GoffWilson Immigration Attorneys, Concord NH September 2010 - October 2012

• Served as front desk key receptionist and administrative assistant

• Translated immigration applications and various documents from German to English

• Processed client payments and scheduled appointments

• General clerical duties included but were not limited to: copying, faxing, mailings, ordering supplies.

Certifications and Licenses

Series 6 and 63, multiple active Life, Health, Disability state licenses Education

Schultze-Delitzsch-Schule (Vocational/Technical College) Wiesbaden, Germany 1982 Associates Degree in Business Administration

Skills

Life & Disability Sales

Microsoft Office

RedTail Technology CRM

MuniMetrix - ImageSilo

Familiar with various Custodian and Broker platforms, i.e. Wealthport, Cambridge Investments, SEI and Fidelity

German-English translation

2

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