Position Desired: Business Development Manager/Marketing/Management/Project Management/Human Resource Management/Regional Management

Qualification Summary- Motivated Service Leader with significant experience building and driving high performance teams and creating programs that achieve excellent customer service ratings with proven, quantifiable results. Looking to apply my knowledge base and leadership experience to a new and challenging role. Proficient in reading, interpreting concepts/systems, researching contracts, and understanding Standard of Procedures and implementation of Change Management policies.

Experienced Labor Relations Specialist, with over 6 years’ experience in collective bargaining, conflict resolution, mediation, and was Officer In-Charge of attendance control and discipline in the Austin Texas area (Labor Relations OIC over Customer Service for all Austin City Postal Stations)

Experience in building sales strategies and programs to increase the success of the 6 programs I supervised in Business Development. Also, as the senior person in charge of my areas, I was able to monitor the success of the programs and adjust the metrics and dynamics of implementation to drive positive effect and increase revenue to grow the business (In my District which spans from Italy to El Paso, Texas, I accounted for over 75% of the revenue generated in FY 2020).

Excellent oral and written communication skills.

SKILLS

●Identify actions necessary for success

●Consistently exceed sales goals

●Introduced and implemented team building activities

●Trained in Customer Capability and scalability planning

●Employ positive and productive customer service practices,

including assistance with technology.

●Dataset analysis

●Use and teach strategic selling techniques

●Experienced in process monitoring and control optimization to ensure quality assurance

●Operations management

●Implemented plans to drive market penetration, using social media, traditional marketing, and participation in trade shows

●Business Development

●Event coordination (ex.- trade shows) and Employee Recognition Celebrations

●Human Resource activities (Initial Management Inquiry Process, scheduling employees, coordinating vacation and sick time, payroll activities, and Attendance Control, mediation and problem resolution, non-conformance reporting, employee evaluations and assessments, etc.)

●Publishing Newsletters for Austin City Postal Stations to increase employee engagement with emphasis on (Employee Recognition and Process Education)

EXPERIENCE

October 2014 to the present-

Senior Business Development Manager/USPS

1 Post Office Dr.

San Antonio, TX 78284

October 2014 to the present (OIC of Austin City Stations for Time & Attendance and Discipline)

Acting Labor Relations Manager/USPS

8225 Cross Park

Austin, TX 78710

September 2012 to October 2014

Business Services Network Representative/USPS

1 Post Office Dr.

San Antonio, TX 78284

June 2010-September 2012

Operations Supervisor/USPS

8225 Cross Park

Austin, TX 78710

July 1990-June 2010

Mail Processing Clerk/USPS

8225 Cross Park

Austin, TX 78710

January 1980 to July 1987

U.S. Army/Non-Commissioned Officer In Charge for Battalion Aid Station

Rank at the time of Discharge- E5 promotable

MOS- 91B20

Last Duty Station- Fort Hood, TX

Honorable Discharge

EDUCATION AND TRAINING

High School Diploma

Whitney M. Young High School

211 S. Laflin; Chicago, IL 60607

Phone number- 773-***-****

Bachelor of Science; Business (Applied Science)

Texas A & M University, Central Texas Campus

Completed coursework in Human Resource Management and Labor Relations

12/05/2015- Inducted into the National Society of Leadership and Success

902 N. 10th St.; Killeen, TX 76541

Phone number- 254-***-****

ACTIVITIES AND HONORS

2016-awarded the Alamo Federal Employee of the Year, in Customer Service

2016-inducted into the Killeen Chapter of Sigma Alpha Pi (The National Society of Leadership and Success)

November 2019 – Received the Diamond Award from Headquarters of the USPS Southern Region (to qualify for this award, the Business Development Specialist must achieve all revenue goals and meet 100% of project participation in three of four business engagement categories)

2020-Awared the Diamond Award from Headquarters of the USPS Southern Region and Most Valuable Players for the commitment to excellence and mentorship to other areas in the Southern Region and being overall the number 1 sales revenue driver in the Area. Also, we finished in the top 10 in the nation in combined sales and I was in the top 6 in the nation in revenue.

I have received various accommodation awards and can present them upon request to include one for increasing the City’s Availability (this was a special project to ensure that the workers who were on excessive leave or taking increased amount of unsubstantiated leave came back to work or resigned) by managing the Time and Attendance Policies and reimplementing an Attendance Control Policy. I also received an Award for Outstanding Sales, leadership and a Recognition Award for driving participation in my District and outstanding performance in implementing the Employee Engagement program.

ACCOMPLISHMENTS

2015- Business Development Specialist, number 1 in sales in the Nation. HQ invited me to Washington, DC, for a one-day Kaizen to share my accomplishments.

2019-Assigned to be an Ambassador for Informed Delivery in 05/2019. Finished the fiscal year number 1 for enrolling customers for Informed Delivery in the area, and number 3 in the nation in Customer Saturation, signing up over 900 business customers.

FY 2019- Number 1 in Business sales regional, increasing my sales numbers for the previous year by 166%

FY 2019- Exceeded Business Development Specialist revenue target of $2.5 Million dollars, by $11Million dollars (actual amount is $13.9 Million)

FY 2020-Exceeded Business Development Specialist revenue target of $2.5 Million dollars, by $27.7 Million dollars (actual amount is $30,258,000)

CERTIFICATIONS

Lean Six Sigma Green Belt

Analytical University Bronze in Operations and Customer Service

*References will be provided immediately upon request.

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