CURRICULUM VITAE OF

TIISETSO JAPHTALINE TEMA

*** ***** ****

Alexandra

2090

Email: admkyc@r.postjobfree.com

Mobile: 065******* or 081******* Work: 011-*******

PERSONAL PROFILE

Marital Status : Single

Nationality : South African

Gender : Female

Race : African

ID No : 990**********

I am a career-driven, assertive and very self-motivated individual with:

•Excellent communication skills (Verbal and written)

•Proven analytical thinking skills

•Able to work under pressure

•Possess high level of planning and administrative skills

•Established reliable and disciplined personality.

I am able to work independently with no supervision. I can show initiative in my work resulting from the knowledge and experience gained from my previous and current employers. I can communicate effectively both verbally and in writing. This ability has always helped me create effective relationships with clients, workmates, and other related colleagues internally and externally.

PROFICIENCY

• MS Office;MS outlook; Anita (Medstar); MIP Dashboard, Administration; Customer care and Telephone etiquette; White Neo Nimas.

LANGUAGE PROFIENCY

•English : Good

•Afrikaans : Fair

• Sepedi : Good

SKILLS & CERTIFICATION

•Certificate of Business Administration

•1 year theory in Office Administration

ACADEMIC BACKGROUND

Tertiary Education

Name of Institution : Rosebank College

Qualification : Office Administration

Year Obtained : 2019

Modules : Business management 1B, Office Administration 1A and 1B, Finance, End User Computing C, Work Integrated Learning, Digital and Academic Literacy, Introduction in Public Relations

Name of institution : SETA Learnership programme

Qualification : NQF level 4 in Business Administration

Year Obtained : 2020

High School Education

Highest Grade Passed : Grade 12

Secondary School : Kwa Bhekilanga Secondary School

Year Obtained : 2017

Subjects : English, Northern Sotho, Mathematics Literacy, Economics, Business Studies, Tourism and Life Orientation

CAREER CHRONOLOGY

Employer : Universal Healthcare

Job Title : Client Service Agent

Period : February 2020 to post day

Key Responsibilities/ Deliverables

•Handling and following up on claims queries related to hospitals, dental, radiology, pathology and GP

•Confirming dental, optical and GP benefits

•Loading authorization for GP, optical and dental

•Respectively loading and capturing of optical scripts

•Emailing and faxing remittances to the relevant practices

•Able to handle CRM System.

•Taking an average of 100 calls a day

•Allocating GPs for our members

•Meeting my daily and monthly targets according to company s standard quality integrated service to customers.

REFERENCES:

COMPANY: UNIVERSAL HEALTH

NAME: SHERWIN ADOLPH

RELATIONSHIP : TEAM LEADER

CONTACT : 084-***-**** OR 072******* OR 011-***-****

Contact this candidate