Casino Officer
Resume:
P R O F E S SI O N A L P R O F I L E
E X P E R I E N C E
CAGE MANAGER
Santa Claran Hotel Casino 06/19-05/21
Insure and justify the Cage Operations personnel have sufficient staffing; Provide cage personnel with proper training and performance management while ensuring policy enforcement.
Supervise collection efforts and safeguard company assets:
•Advise senior management, auditing, and surveillance departments of cage exceptions.
•Resolve guest complaints within scope of authority.
•Maintain a professional and pleasant attitude while extending exceptional customer service to internal and external guests.
•Verified various types of payouts, (drawing winners, TITO Tickets, chips, and coin).
•Generated shift reports, while assisting with disciplinary counseling.
•Assisted in restructuring the layout of the main bank/vault to provide quality service to internal and external guests.
•Assisted in consolidating the Players Club with the Cage Department
•Assisted in upgrading our Non-gaming bank to provide quality service to our outlet departments.
TELLER SUPERVISOR
Rio Grande CU 06/2018/06/2019
Provided member support for internal and external members while living out a positive first impression of Rio Grande Credit's Union mission and protecting company assets.
•Supervise, coach motivate and train front line staff to ensure they stayed current on all training.
•Schedule and monitor the daily activities of the teller staff and assisted the branch manager in overseeing the daily operations of the branch such as audits on cash dispensers, teller tills, baits, and all clear procedures.
•Responsible for ordering currency and coin to a balanced vault.
•Assisted our members with their various transactions and educating them on our product and services.
CAGE DIRECTOR / TITLE 31 OFFICER/REVENUE AUDITOR/INTERIM SECURITY DIRECTOR
Nambè Falls Casino/ 2015 to 2017
Provided overall management of personnel and operations of casino cage. Ensured proper staffing, customer satisfaction, accurate accounting of transactions while keeping team members positive and highly motivated.
Managed the Cage Operations team to include sufficient staffing, team member development, training and performance management while ensuring policy enforcement.
Supervised collection efforts and safeguarded company assets.
Advised senior management, auditing and surveillance departments of cage exceptions.
Resolved guest complaints within scope of authority.
Assisted other departments with creating/editing departmental SOPs.
Developed, implemented and maintained the Title 31 Anti-Money Laundering Compliance Program to ensure compliance with applicable Tribal, Federal and State gaming regulations. Responsible for understanding and complying with Title 31/Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) regulations and requirements for Nambè Falls Casino. Oversaw the daily Title 31 compliance operation for all reporting requirements and leading the Title 31 Anti-Money Laundering Program.
Created Title 31 Anti-Money Laundering Compliance program and ensured all team members (entire casino operations) were up to date and adhered to program.
Investigated non-compliance and suspicious activity; addressed appropriately.
Reported non-compliance and suspicious activity reports while meeting time restrictions.
Responsible for sending counterfeit notes to US Secret Service.
Audited all gaming areas according to established procedures and gaming regulations for accurate financial records.
Ensured that all documentation was accurate, catching mistakes and complete.
Communicated with all departments of any discrepancies via exceptions.
Oversaw Security Department while enforcing security measures, scheduling, payroll and key control.
Acted as a liaison to all departments on security measures, procedures and needs.
Conducted CPR scheduling for Security personnel.
admkwo@r.postjobfree.com
BERNADETTE
Attention to Detail
Budgeting
Team Leadership
Project Planning
Accountability
Improving Efficiency
Business Systems
Risk Assessment
AA/BS
Business Accounting
UNM – Taos Campus
(need 12 credit hrs. for AA)
Casino Operations - Cage
Cage Department & Management
University of Nevada
BERNADETTE GARCIA
Albuquerque, NM
C O N T A C T
G
S K I L L S
E D U C A T I O N
Over 20 years Casino Cage Operations experience, Manager on Duty, and exceptional guest service skills. Ensured that cash handling and accounting activity in the cage department are performed accurately and efficiently while remaining in compliance with NIGC MICS, TICS, internal controls, and all policy & procedures. Provided compliance training for Title 31, Suspicious Activity Reporting (SAR), counterfeit and robbery training for entire casino operations.
E X P E R I E N C E c o n t i n u e d
CAGE DIRECTOR / TITLE 31 OFFICER
Taos Mountain Casino/1999 to 2015
Provided overall management of personnel and operations of casino cage. Ensured proper staffing, customer satisfaction, accurate accounting of transactions while keeping team members positive and highly motivated.
Managed the Cage Operations team to include sufficient staffing, team member development, training and performance management while ensuring policy enforcement.
Supervised collection efforts and safeguarded company assets.
Advised senior management, auditing, and surveillance departments of cage exceptions.
Resolved guest complaints within scope of authority.
Developed, implemented, and maintained the Title 31 Anti-Money Laundering Compliance Program to ensure compliance with applicable Tribal, Federal, and State gaming regulations. Responsible for understanding and complying with Title 31/Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) regulations and requirements for Taos Mountain Casino. Oversaw the daily Title 31 compliance operation for all reporting requirements and leading the Title 31 Anti-Money Laundering Program.
Created Title 31 Anti-Money Laundering Compliance program and ensured all team members (entire casino operations) were up to date and adhered to program.
Investigated non-compliance and suspicious activity; addressed appropriately.
Reported non-compliance and suspicious activity reports while meeting time restrictions.
Cash Handling
Microsoft Office Suite
Oasis – Casino Management
Bally’s Casino Marketplace
E-time/U-attend Employee
Payday HCM
Management System
Paycheck System Time & Labor
Cash Club Cash Advance &
Check Cashing System
Revenue Audit Reports
Focus XP
Security Enrollment
Nautilus Web
BERNADETTE
Title 31 Training
Customer Service
Service Standards &
Problem Solving
Cage & Drop Operations for
Tribal Casino
Cage Cashier/Supervisor
Cage/ Casino Operations
Casino Management
Sexual Harassment
Business Lending
New / Special Accounts
Spreadsheet Software
CPR Certified
CERTIFICATIONS
TECHNICAL SKILLS
BERNADETTE GARCIA
G
CAGE DIRECTOR / TITLE 31 OFFICER
admkwo@r.postjobfree.com
Albuquerque, NM
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