**** ***** *****

Atlanta, GA *****

470-***-****

admkvx@r.postjobfree.com

ADELIA Y. HARDAWAY

OBJECTIVE

To obtain a challenging position that will provide an opportunity to enhance my experience and skills to make a positive contribution to the success of the company’s growth.

SKILLS & ABILITIES

Proficient in Microsoft Word, Excel, PowerPoint & Publisher Exceptional Customer Service Effective Conflict Resolution SAT Point of Sales/Money Management Goal-Oriented Exceptional Organizational Skills Effective Multitask Skills Salesforce Siebel Fast Learner

EXPERIENCE

VEHICLE SALES REPRESENTATIVE RYDER ALPHARETTA, GA

09/2020- Present

Manage the sales process including titling, licensing, and legal sale documents

Maintain vehicle sales compliance with local, state, federal, and other regulating agencies

Work with different groups within the organization to ensure the customer experience is efficient and the buying process is efficient as possible

BUSINESS SOLUTIONS ACCOUNT EXECUTIVE ELAVON ATLANTA, GA

03/2019- 09/2020

Responsible for setting up new business merchant accounts through an inbound call queue

Responsible for selling point of sale products, loyalty and gift cards, security and compliance, credit and debit services, Ecommerce solutions, and other cloud based business solutions for new and existing accounts

Achieving 120% of monthly sales quotas for new account set up and activations

Listen, identify, and qualify opportunities to up-sell additional products and services

BUSINESS INSIDE SALES WINDSTREAM CHARLOTTE, NC

04/2017 – 01/2019

Manage inbound sales, retention, and renewal calls from businesses in a call center environment

Resolve customer inquiries and billing issues as well as product and service concerns

Access and update customer accounts through Salesforce and Outlook

Create quotes using PAO system while ensuring margins are profitable for the company

Manage and track long-standing business accounts through Salesforce for additional sales leads.

SALES REPRESENTATIVE SPRINT COVINGTON, GA

02/2016 – 03/2017

Achieved over 175% of composite quota (accessory sales, new line activations, promoter score, and warranty upgrades).

Responsible for managing small businesses and individual customer relationships.

Obtained new customers and expanded existing customer opportunities with face-to-face wireless telecommunications sales and customer service.

Responsible for running credit checks, switching plans, and securing confidential information..

EDUCATION

08/2014 – PRESENT GEORGIA STATE UNIVERSITY ATLANTA, GA

Business Administration

08/2010-04/2013 HERITAGE HIGH SCHOOL CONYERS, GA

Diploma

REFERENCES

AVAILABLE UPON REQUEST

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