PROVEN Technology LEADER

Collaborative Leader • Business Partner • Business Solutions

Strategic technology planning • Project Management • Risk Management •

Service Delivery • INFRASTRUCTURE ARCHITECT

Technical IT Professional with more than 30 years of detail-oriented IT Project Management Professional with a strong attention to detail with cost management, financial analysis, operational/program/performance reporting, and vendor management. Has a Proven track record of managing portfolios/programs/projects that are diverse in size and complexity in multicultural environments with the full life SDLC of multimillion-dollar hardware, infrastructure, and software development teams in multiple business groups with multiple vendors globally. This requires an expansive skill set along with outstanding communication, collaboration, negotiation, and management skills to achieve the highest levels of customer satisfaction. A proven ability to translate business requirements into products, projects, and programs. Extensive experience in managing IS/IT Infrastructure and Application development Projects such as: Regulatory Data Reporting, IP Telephony roll outs, Integration of IT environments consequence of corporate acquisitions, IT Infrastructure and Application upgrades in HA environment requiring to maintain five 9’s availability in Telecomm Sector, WAN/LAN implementations, Data Center set up/moves and build out Disaster Recovery environments (remote Data centers and in the cloud). Highly adaptable to change and establishing visions of future opportunities with a Broad knowledge in Finance, Purchasing, HR with advanced user experience in MS Office Tools Outlook, Word, Excel, PowerPoint, Visio, MS Project, SharePoint, and Access. A combination of strengths, including recruiting, developing and motivating teams with a can-do positive attitude and maximizing customer satisfaction through effective customer service to fulfill organizational objectives. Defines and prioritizes project requirements, develops time and cost estimates, project plans, and budgets. Oversees and controls ongoing costs, schedules, resources, scope, and risks. Negotiates and persuades decision makers regarding necessary action steps to achieve the goals and objectives of the project.

AREAS OF EXPERTISE

Project/Program Management

Procurement Management

Strategic Technology Planning and Implementation

Application Migration

Outsource\Vendor Management

Work-flow Application Management

BPM, ERP, CRM and Process Improvement

Release Management

Identity and Access Management

SOX/SOC/PCI Regulatory Audit Compliance

Telecommunication Mediation and Billing

Tolling Roadside and Back Office Solutions

Infrastructure Architect, Build, Deliver, Support

Datacenter Architect for On-Prem, Cloud, and Hybrid

Clarify, HEAT

Large SDLC Project Management

Cost Management

Vendor Selection Management

Statement of Work

Contract Negotiations

Budget Management

Deliverable Tracking

Process Analysis and Improvement

Customer Service Champion

Proven Leadership Skills

RDBA Delivery and Support

Data Mining

Enterprise Architect

Business Reporting/Analytics

Quality Management

Scope Management

Operations and Support

Risk Management

Test Plans, Cases

Leadership

Change Management

Research Development

Zero Defect

Fraud and Security

Data Warehouse Design

Agile and Waterfall Methodology

Solution Architect

TECHNICAL SKILLS

Planview, Clarify, HEAT

Enterprise Networks, Design and Deploy

Strong Communication (written and verbal)

Web Development Management

Telecomm, Tolling, eCommerce Workflow and

Application Development for Content Management

Windows Server, LINUX, UNIX Systems

(Architecture, Development, Deployment, Support)

Time Reporting Systems

Business Reporting and Analytics

ITSM Solutions

Oracle Suite of Products

Informatica

Testing

Mentoring

Technology Roadmap

Inventory Management

SharePoint 2013/2016/O365

ALM Alert Monitoring

MS Windows, Office, Project and Visio

Automation Intelligence

PM Work Flow Management

SQL Programming Structure

Host Migrations from Physical to

Virtual (On Prem and in Cloud)

Tableau

Quality Center, Lotus Notes,

Mercury, JIRA

WebEx, Net Meeting, Lync, TEAMS

RDBMS

J2EE Applications

Technology Upgrade

VPN Software

Network Monitoring

Business Monitoring

System Re-fresh

Rally for Sprints

Project Management PROFESSIONAL EXPERIENCE

22nd Century Technologies Inc. at USAFA – SR Program Manager, 2 Major Projects (3/2019 – Present)

Managing Operations and Support for the CAMIS program for USAFA in Colorado Springs across various Oracle Products (OID, OIM, OAM, WebCenter, OHS, OBIEE, WL, DB, OFR, and SOA), multiple versions. Design, Develop, Implement and Support Data Warehouse via Oracle Applications and DB, CDATA, Informatica (Powercenter, IDQ, EDC, AXON) and Tableau.

Key Project Accomplishments:

•Managed daily activities as they pertain to mission critical and scheduled events for the Academy.

•Managed monitoring of software products and responsible for ordering renewals as needed and built business justification for new software that is required.

•Managed the migration of the Oracle OBIEE from a siloed standalone environment into a high availability shared services model.

•Managed the Development, Testing, Implementation of significant code changes to accommodate for COVID

•Identified, designed, negotiated new opportunities including Architectural designs, deployment timelines, costing, and documentation.

•Developed strategy to build on prem DWH with ability to port to Govt. Cloud when appropriate and ready to migrate then build, and establish connections to hosts of data sources to pull in.

BIAS Corp at DHL– SR Project Manager; 2 Major Projects (8/2018-1/2019)

Managing Oracle Project efforts for Project Managers and Project Coordinators as lead in an initiative with the State of Hawaii. Responsible for working with State of Hawaii ensuring we are satisfying the needs of the state in accordance set forth in project deliverables. Coordinating with other multiple IT integration companies in managing/distributing work responsibilities and pushing to ensure initiatives are delivered across all integration partners.

Key Project Accomplishments:

• Managed the migration of the Oracle IDM stack from a siloed standalone environment into a high availability shared services model.

• Managed the new build for the BESSD business unit to create the initial shared services infrastructure as they plan to integrate all State of Hawaii services into a shared services platform starting with Siebel, SOA, OPA, WebLogic, UAM, UAAM, LifeRay. PCI compliance was key requirement in building out shared services to keep each departments information separate.

• Managed the migration of OBIEE from a single node siloed infrastructure into the shared services model.

• Working to help with the consolidation and automation of the monthly reporting requirements and project tracking into a more efficient method.

• Ensuring PCI compliance on project delivery based on the different Department of Human Services. Worked directly with the States internal Audit group to ensure PCI standards were met.

ETCC - IT Management, Infrastructure and Reporting; 7 Major Projects (1/2016-11/2017)

Managed the IT infrastructure for all IT functions and environments within the Central Support group and some remote support groups. Including managing the areas of network, Oracle/SQL Server/Postgres DBA’s, Windows SA’s, Linux SA’s, Data Warehouse, corporate internal application support group, Security and compliance, and change and release management.

Key Project Accomplishments:

Enterprise Datacenter Production, Development and Testing Environment migrations - Datacenter migration from on Prem to remote datacenter due to audit findings and to ensure a more reliable and stable environment. Parent company emphasized urgency of migration with a short timeline so eliminated any buffer so we were held accountable for meeting our timelines by parent company and by Customers as moves had to be coordinated with local state governments for schedules which had very limited windows for outages and durations of the outages. Worked with PM’s to coordinate and manage individual customer project while I managed the larger program through completion.

Office2013 to O365 Migration – Identify and determine path to migrate Enterprise from office2013 to O365 for all Employees and contracted entities that we would support. Built and managed the project through completion.

SharePoint 2013 to O365 Migration – identified path and tools required and built and managed the project to migrate our local on Prem SharePoint 2013 to O365 SharePoint 2016 through completion.

Identified and built project to Upgrade outdated HEAT ticketing system for ticketing to current version including all ITSM functionality after Cost Benefit Analysis performed on switching vendor or upgrading and building out current Vendor. Project included building out functionality that was not currently being used and had to parallel project initiatives and build on SharePoint while upgrading HEAT to allow us ability to identify, build, and improve processes as they were rolled out to HEAT and the User Community.

Oracle Audit – Based on request from legal I was given initiative to create a project to identify current Oracle Products and quantities as business had not been tracking for several years and we were hit with an Oracle Mandated audit.

Oracle upgrade – Develop and manage Oracle upgrade projects across all customer instances from 10.2, 11.2 to 12.1 for all environments, products and customers.

Identified and built internal project for creating out internal Data Warehouse to interact with all systems and customers to create IT and business-related Metrics, reports, capacity planning, alerting, Onboarding\offboarding, vendor relations, daily\weekly\monthly customer reporting. Just for one customer we were able to convert manual tasks into automated dashboards, saving the company on average over $80k in monthly penalties with first automated task. Reducing time from 2.5 weeks and 3 people to 1-person 1hour as time to review was required saving roughly another $36,000 a month for 1 customer. Also built the application to handle corporate assets, servers, network gear, circuits, software licenses for each customer and started working on a maturity model which would help forecast growth and necessary upgrades or additional capacity needs well before becoming critical to allow time to follow process of acquisition and deployment. The system also maintained the necessary data to validate user permissions to each customer, disaster planning, ownership matrix and other key features.

AT&T - Principal Technical Architect – 2 Major Projects (10/2015-1/2016)

Primary focus was to Manage and execute Processes for managing Capacity needs for a select group of applications and setting forecasted models for quarterly and retails seasons based on trends and changes in the industry direction.

Key Project Accomplishments:

Created and manage project to track different levels of Applications - Manage Capacity management for a list of Diamond and Bronze applications in aspect of storage, CPU, and memory also working to size applications for lease role to new hardware ensuring adequate headroom for growth.

Managed project for standards – Built and managed project for setting expectations for standard growth and identification/validation of growth that exceeds the standard growth model due to change in industry or technology.

Cricket Wireless - AT&T - Principal App Support IT Operations – 5 Major Projects (11/2013-10/2015)

Managed and executed daily operational plans for internal applications which serve as the systems of record for the rest of the Cricket Organization leveraging my experience of end to end application connectivity and understanding of the compliancy aspect being built in as we continue to rapidly build out. Leveraging my knowledge and talents from all previous experience from end to end telecommunication solutions to provide the best applications and services possible.

Key Project Accomplishments:

Created and managed project for maintenance schedules for all Production Infrastructure, Internal Applications, and Tier 3 Hardware/OS support.

Project for migration activities between multiple applications during merger acquisition of legacy Cricket to the standard set of applications at the New Cricket.

Built and managed the project for implementation of Data Warehouse for statistics and business analytics, along with ongoing support once project was successfully implemented.

Growth was about 200% each quarter spinning off multiple projects for myself and my team to create and manage through deployment and ongoing support for infrastructure upgrades and build outs in private cloud.

Create a unique and quick open-source ticketing system. Project was developed around open source ProjectTracker for ongoing problem and release tracking. This system was also modified and leveraged for several merger and acquisitions into the New Cricket.

AT&T - Sr Technical Architect – 4 Major Projects (6/2011-11/2013)

Managed the consolidation of 40 payment applications into 12 with increased thresholds to allow faster and higher volumes of real time transactions clearing over $500 million a day. Managed the large business End to End wireless solution for Enterprise on Demand from working with sales and marketing on new customer acquisitions through usage processing, billing, invoicing electronically and mail.

Key Project Accomplishments:

Consolidation of Payment applications to stabilize and standardize platforms and interfaces.

Owned the transition from employees to contractors for global outsourcing deal impacting all resources for communication, transition, vendor negotiations, and keeping the groups running and functioning.

Managed Payment group which was responsible for up to $500M daily transactions and settlements and required five 9’s, had to create and implement DR planning and cutover activities while maintaining five 9’s in production.

Managed Enterprise on Demand which serviced over 250 large business units with over 32M subscriber’s frequent upgrades and maintenance activities required planning and creating of projects for upgrades, patches, infrastructure upgrades.

AT&T - Sr Technical Director Mediation - 4 Major Projects (3/2007 to 6/2011)

Managed and coordinated the consolidation of Legacy Cingular and ATT Mobility Mediation platforms to a standard single vendor platform which we designed to handle over 6 Billion transactions a day including voice and data while continually integrating new 4G/LTE technologies into the environment with a near seamless DR failover solution. Multiple projects ranging from 30 to 120 million dollars budgeted for resources, software and hardware.

Key Project Accomplishments:

AT&T wireless acquisition and consolidation of Voice, Data, VoIP from different platforms and applications/versions and controlled the consolidation into common Applications/platforms for the different types of wireless (Voice, Data, VoIP).

Managed the move to a five 9’s configuration creating HA and Remote facilities for Active/Active configuration.

Managed component builds and network connectivity between network nodes and Mediation for optimal routing of usage to mediation via coordinated projects between Mediation and engineering.

Ongoing upgrades of hardware annually, each more complex based on the volume of data and five 9 configurations.

AT&T - Sr Manager MPS/Mediation – 3 Major Projects (12/2005-3/2007)

Managed Legacy Cingular Mediation platforms as well as the initial transmission and collection to Billing system front end processing through message acquisition and formatting. Established automated process to reduce the manual intervention for all markets usage processing and rating of all markets billing data and voice usage.

Key Accomplishments:

Managed projects for collecting and processing voice and data from over 4200 collection points/switches (Nortel TDMA, Ericsson TDMA/GSM/UMTS, Lucent TDMA / UMTS/ Sonus, Nokia GSM / UMTS, Spatial UMTS), Cisco P-Gateway, Cisco S-Gateway, Ericson/Nokia/Nortel SGSN, OCG, various other Data Components based off voice switches and WAP servers in a production 7x24 environment. Project required for each switch brought online into production, multiple switches per month.

Managed MPS Tier1 Operations for front end of Telegence billing system for MAF, Guiding and Rating. Managed project to upgrade processing from use of multiple gui’s per billing cycle and location to a consolidated TWS front end building in a single pane of glass enabling all processes to be consolidated into a single TWS front end for all billing cycles including self-healing for known daily activities that had problems.

Multiple upgrades to Mediation software to newer versions, projects required coordination between Mediation group, different IT network groups and Engineering.

AT&T - Sr Network Engineer – 5 Major Projects (1/2002-12/2005)

Designed, built out and maintained Corporate Datacenter network infrastructure from production redundancy network connectivity to SAN brocade topology and integration of core network between datacenters for enterprise connectivity and DR build out.

Key Accomplishments:

Designed application data flows for AT&T Mobility Network, leveraging network and application knowledge assisting in ensuring optimal routing us traffic. Project was a coordinated effort between multiple network location, Engineering, and Mediation.

Datacenters clean up. Project to cleanup 5 miles of unused copper under the raised floor in datacenter causing airflow restrictions. Unused or old cabling never removed just dropped under the floor to the point in some cases cables were 25” deep on 24” raised floor severely restricting under floor air flow.

Build out of new network core infrastructure between multiple datacenters and primary local datacenter buildout including distribution network, maintenance network and SAN fabric. Project was spanned over 6 months and included rerouting gateway traffic, VLAN configurations, network closet switches connected to distribution network.

National software upgrades for over 40 thousand network components.

Project for restructuring IP administration and deployment of automated IP address deployment tool.

Additional Project Accomplishments can be provided

LTC International - Senior Consultant (3/2001-1/2002)

Managed telecommunication project teams and contracts for the central region of the US, from supporting local offices, to building teams to deliver solutions based on the customer’s needs.

Idea Integration - Regional Director of Telecommunications (10/2000-3/2001)

Managed telecommunication project teams and contracts for the central region of the US, from supporting local offices selling solutions, to building to teams to deliver based on the customer’s needs.

Allied Riser Communications - Sr Manager (10/1999 - 10/2000)

Managed all Billing support and operational aspects including the Datacenter hardware and SLA’s for collecting all usage, rating, billing, stuffing and mailing. Responsible for development as well as production for solution delivery and problem resolution.

US West Wireless - Director Wireless Fraud and Security (10/1998-9/1999)

Responsible for building the ROI and Cost of business design documents for selecting and building out the Fraud, Security and Subpoena systems which were implemented at US West Wireless. Upon selections, responsible for establishing and maintaining the teams to support these applications and continue to develop Cost benefit and deferred revenue loss measurements for expense justification to continue the group and grow as needed.

PrimeCo - Director Fraud and Security (5/1996-10/1998)

Responsible for building the ROI and Cost of business design documents for selecting and building out the Fraud, Security and Subpoena systems which were implemented at PrimeCo. Upon selections, responsible for establishing and maintaining the teams to support these applications and continue to develop Cost benefit and deferred revenue loss measurements for expense justification to continue the group and grow as needed.

TRAINING AND CERTIFICATIONS

ITIL Foundations Certified Success Factors

IT People Managers Silver IT Unified Process Bronze

Annual LwD Virtual Management Summit Quality Management System Green Belt

Technology Transformations Program Management Bronze Certified

Presidential Award of Excellence Application and Platform Integration Bronze Certified

Six Sigma Green Belt Project Management Bronze Certified 2009 Service Excellence Award 2012 Service Excellence Award

Key Accomplishments

Mitigated additional revenue loss within first 7 months identified >$30 million hard dollar loss, stopped revenue leakage going forward and put process and policy in place.

Projects ranged from $20k to over $130 Million.

All Projects were successfully implemented, to date no failures that could not be completed within the window allowed with minimal problems.

Worked with Bell Labs and identified and closed fraudulent usage fraud termed “tin canning”.

Managed large outsourcing deal coordinating with legal, vendors and business groups to deliver a seamless transition from internal to outsource with no impact to production processing and increased overall efficiency.

Key resource in 3 significant start-up companies delivering internal systems, applications and network deliveries while getting them up and running, addressing issues, building process, and providing 7x24 support with end to end applications from network switching, through all process of customer setup and processing through to invoicing and credit and collections.

Highly effective in reducing overall organizational headcount and growth needs via automation of (daily and scheduling) processing, monitoring, and alerting. Took a group of 6 resources on a start-up company with 200,000 subscribers and through automation eliminated the need for 3 additional resources though end of year with subscriber growth around 100,000 per month.

Architected mediation platform and configuration to handle transactional volumes more than 12 billion usage transactions a day, with growth capacity to 25 billion usage records a day, along with process and configuration for active passive DR configuration.

Instrumental in designing/architecting/deploying a zero-defect model for QA which is being used to better ensure the quality of continual code delivery, identifying key defect areas to fix, saving substantial time and money, and integrating to O365 with dashboards for use by executives, internal teams, and working to create customer views to enable them to track efficiency in their enhancement requests.

Automated Monthly reporting for customer LD’s in all areas/aspects around 20 collection points reducing the overhead costs from $26k to $1k per month which automated the entire process for collection and calculating SLA’s for liquidated Damages. This resulted in savings of an average monthly manual error cost of about $80k and established a daily update on an executive dashboard to enable management to identify and address items internally and with customer before Month end saving many hours of research back into the issues and when they occurred.

Architected and built Data Warehouse, which was used for multiple functions for business analytics, automation of SLA’s to tracking all elements in our environment (Network, hardware, software, storage, etc.) for all customers to enable forecasting and capacity planning for our hosted, on premise and cloud solutions and also tracked all internal ETCC employee assigned equipment and access across the enterprise.

Exceeded in taking on project deemed to fail due to complex configuration, lack of documentation and standard procedures and required to stabilize environment for mission critical events at the Air Force Academy, not only succeeded, but beat the ramp up time and completed in 2 months what expectations stated would be at minimum 6months.

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