Sales Assistant
Resume:
SUMMARY
NICKESHA
ROBERTS
admksp@r.postjobfree.com
Snellville, Ga 30039
Multi-talented Assistant Store Manager with 8 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
SKILLS
Administrative
Budget
Business planning
Business Strategies
Coaching and development
Conflict Resolution
Database Management
Ecommerce
Forecasting
Inventory
LeaderShip
Loss prevention
Marketing
Sales
Time Management
Product and service knowledge
Sales monitoring
Training and Development
Marketing tactics
Project management abilities
Staff development
Customer relations
Merchandising
Business Development
Customer rapport
Orientating and training
Staff training and development
Strategic Planning
Business development understanding
Product branding
Retail operations management
Retail Space Planning
EXPERIENCE
ECOMMERCE ASSISTANT MANAGER 04/2018 to 12/2020
Wal-Mart Stores Inc. - Loganville, Ga
Generate sales through the internet.
Oversee a team of web and software developers who contribute to the look and systems of the website.
Create and maintain an online business plan.
Stay up to date on software or data trends.
Updating website for new mobile or computer systems to appeal to current and future customers.
Provide analytic reports on online sales.
Develop affiliate marketing programs.
Planned and prepared workflow schedules, delegating tasks for 50 or more team members.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Delegated daily tasks to team members to optimize group productivity.
Completed inventory audits to identify losses and project demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Oversaw team development according to Wal-marts standards to further customer loyalty.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enforced company policies and procedures to strengthen operational standards across departments.
HARDLINES ASSISTANT STORE MANAGER 08/2020 to 10/2020
Wal-Mart Stores Inc. - Lawrenceville, GA
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
E-COMMERCE OPERATIONS MANAGER 03/2016 to 08/2018
Wal-Mart Stores Inc. - Snellville, Ga
Generate sales through the internet.
Create and maintain an online business plan.
Provide analytic reports on online sales.
Brought in over $[100,000] per month in sales by leveraging effective promotional, sales and customer service strategies.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Built successful online grocery business from ground up, setting up online and in store presence and managing customer interactions.
Created, managed and automated orders and invoices using order management and invoicing software.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including hiring and training.
Improved profit margins by streamlining operations and workflow.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Collaborated with others to discuss new promotional opportunities.
Achieved cost-savings by developing functional solutions by correctecting and fixing in store merchandise onhand problems to prevent online shoppers from ordering out of stock items.
SALARY ASSISTANT STORE MANAGER 06/2012 to 03/2014
Wal-Mart - Snellville, Ga
Supervised over 250 employees.
Enforcing company regulations.
Taking care of various administrative tasks.
Process and track inventory.
Analyze and report sales data and coordinate merchandise shipments.
Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics.
Strategies, Budget Forecasting, LeaderShip, Time Management, Conflict Resolution, Client Database Management, Big Data Created blueprints/ layouts while assisting the building of numerous openings of Online groceries inside of multiple Walmart's.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Contributed to organizational initiative to achieve end of quarter sales, budget and other targeted goals.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Minimized waste by employing specific expense-tracking and cost-control strategies.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Coached and developed store associates through formal and informal interactions.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Supervised Cashiers in processing credit, debit, and cash payments to streamline sales.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
EC-COMMERCE ASSISTANT MANAGER
Nickesha Roberts
Over 7 years of experience providing thorough and skillful support while overseeing the company's online sales.
OVERNIGHT SALARIED STOCKING 3 COACH 10/2020 to Current
Wal-Mart Stores Inc. - Monroe, GA
Removed product from boxes and placed on shelves according to merchandising guidelines.
Updated signage to reflect current prices and help promote target merchandise.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Verified invoices against delivered merchandise to check shipment accuracy.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Reviewed current planograms and end cap placements to properly merchandise items.
Frequently communicated with vendors to determine backorder availability and future inventory.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Picked up all boxes and related trash from sales floor.
Attended to incoming trucks and used forklifts to move pallets to staging areas.
Unloaded [3+] delivery trucks per [my 8am to 8pm] shift to maintain store's inventory.
Assisted customers based on currently available product, promotional and policy information.
Notified Maintenance immediately of any spills or safety issues, enabling quick clean-up and remediation.
Removed outdated and overripe items from stock to eliminate health risks.
Used Walkie Stacker and Electric pallet jack equipment to load, unload and move heavy products.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
EDUCATION AND TRAINING
University Of Phoenix - Atlanta, GA
Associate Degree in Criminal Justice
Criminal Justice, 05/2011
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