Sophia Lissanu

***** ******** ***** **********, ** 22193, admkqy@r.postjobfree.com, 703-***-****

EDUCATION & CERTIFICATIONS

George Mason University, College of Health and Human Services May 2016 B.S. in Community Health with concentration in Pre-Medicine Certified in Microsoft SharePoint 2010

Active Security Clearance (SECRET)

EXPERIENCE

Guidehouse (State Department, Office of Global Aids Coordinator) June 2020 – Present Jr Program Manager/DATIM Analyst

• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions.

• Leads ongoing reviews of business processes and develops optimization strategies.

• Performs requirements analysis and updates requirements as the data entry app gets updated.

• Effectively communicates insights and plans to cross-functional team members and management.

• Provides training, and guidance to USG agencies and PEPFAR program managers.

• Updates, implements, and maintains instructions/training guides for the data entry app in DATIM from the partner, agency and agency HQ user perspectives.

• Prioritizes initiatives based on the clients needs and requirements while also creating realistic timelines to fulfil these requirements.

• Serves as a the main liaison between the client and the developers on the data entry app to make sure the systems work aligns with the client’s requirements.

• Conducts full UAT for the Expenditure Reporting (ER) and Workplan Budget (WPB) workstreams in the test and development environments.

• Coordinate with the client to gather, log and map requirements on Jira/GitHub. Monitors deliverables and ensures timely completion of deliverables using GitHub.

• Creates and updates Confluence pages on various team workstreams

• Coordinate and support testing, draft user acceptance test strategy and coordinate with governance boards and business owners to create scope and testing timelines for the data entry app in DATIM.

• Communicates extensively with the client to collect feedback, and supports training requirements, including job aids and manuals.

• Provides Tier II helpdesk assistance for any user support issues that come in via datim.org.

• Proficient in working with MS Excel to create pivot tables, create charts/graphs. Proficient in working with MS PowerPoint to create thorough trainings and presentations for the client

• Daily monitoring of dossiers to make sure data is flowing downstream from DATIM to MicroStrategy.

• Drafts program communications and guidance when the data collection period opens and closes. USAID (Office of Infectious Disease/Tuberculosis Division) September 2019 – June 2020 Program Assistant

• Worked with USAID TB Division’s Project Management Team, the TB Division Chief, and the TB Program Analyst on Accelerator-related activities, and participates in all necessary technical and managerial meetings.

• Provided operational support to the TB Division on multiple cooperative agreements, contracts, and grants. This includes working with the Division’s technical and project management staff, the Management Bureau Office of Acquisitions and Assistance, and external partners to ensure that the projects are administered effectively and efficiently.

• Maintained and updated administrative and financial tracking systems, and assisted in the design and upkeep of spreadsheets and databases to support these systems for the Accelerator. These systems are used to effectively monitor country programs and inform the teams of any upcoming issues, deadlines, financial updates, and action items on a weekly basis related to the Accelerator. These awards are usually five year with anywhere from $50M to $236M.

• Analyzed and evaluated continual changes in program plans and their effect on financial and budget program milestones.

• Guided technical staff in the preparation of various program documents and correspondence such as; memos and waivers, amendments, project authorization documents, Congressional Notifications, Technical Notifications, and requests, ensuring that all documentation is complete and in compliance with USAID rules, regulations, and standards.

• Prepared programmatic briefs, financial reports, slides and talking points to inform financial decision making at the Office, Bureau, and interagency level.

• Drafted program communications related to the Accelerator, such as cables, memoranda, and letters that seek approval or request information relative to program matters and keeps an organized record of previous responses to recycle if appropriate.

• Scheduled meetings, reserves rooms, maintain the team calendar, compile documents for meetings. Also took notes at those meetings to later disseminate to all necessary parties and followed up on all action items.

• Collected and compiled data for use in regular and ad hoc reporting on the status of programs from various sources such as cooperating agency reports, USAID reports, documents, and technical staff. Ensured that schedules and deadlines are met.

• Reviewed manual and computerized financial reporting and tracking systems to develop recommendations for budget funding amounts, timing, and changes with the program manager, monitor budget, and (re)allocation of funds as need.

USAID (Office of HIV/AIDS – Research Division) August 2018 – September 2019 Administrative Assistant

• Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Provided real-time scheduling support by booking appointments and preventing conflicts.

• Made travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. This is all using the Electronic Country Clearance (eCC) platform.

• Generated reports, transcribed minutes from meetings, and created presentations.

• Provided administrative and logistical support to our many current and future programs and projects around the world related to HIV vaccine development, implementation science, microbicides research & development, and numerous other biomedical HIV prevention technologies.

• Analyzed, summarized, and formatted technical material for the preparation of briefings, reports, publications, and correspondences relating to the development and management of health-related programs, ensuring consistency with USAID standards.

• Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly. Timekeeper of all direct hire timesheets via WebTA.

• Assumed responsibility for maintenance of office equipment, including computers, copy machines and fax machines. Identified and addressed management inefficiencies by synthesizing office processes, authoring standards of practices, and facilitating and reviewing implementation gaps and successes

• Traveled to Kazakhstan to assist in budgeting, drafting and editing the Regional Operational Plan for FY2020; supported the internal USAID completion of the ROP components, including the SDS, FAST, DataPack and other required elements.

ONE Campaign May 2018 – July 2018

HR Assistant

• Assisted with the clean-up and full audit of all employee files (active and terminated).

• Conducted I-9 audit.

• Assisted in benefit administration as needed; Benefits Processing – Enrolled employees in eligible benefits in a timely manner (medical, 401(k), FSA, transportation, and life/disability); kept accurate records of all benefit enrollments, changes, and terminations; and process 401(k) contributions.

• Personnel File Maintenance: Created and maintained new employee files to include all necessary paperwork.

• Researched employee discount programs (domestic and international).

• Assisted HR leadership with coordinating special projects and assignments and general administrative tasks as assigned.

• Recruitment Assistance– Posted and advertised positions; assisted with screening, reference checking, and preparation of offer letters as needed.

• Utilized strong communication skills to explain, interpret, and summarize new and existing information. Cuisine Solutions March 2018 – April 2018

HR Assistant

• Assisted with all aspects of new hiring onboarding to include completion of required documentation, E-Verify and providing training documentation.

• Participated in new hire orientations.

• Greeted applicants prior to interview and escort to appropriate interview location.

• Maintained and file employee personnel documents.

• Participated in benefit orientations and other benefits training, as needed.

• Prepared reports for management, as necessary or requested.

• Coordinated employee training classes.

• Performed translation services and assisted with employee relations activities for Amharic speaking employees.

• Processed employee status changes in a timely manner.

• Assisted with all aspects of payroll support and timekeeping records. Omega Trading LLC February –December 2017

Founder and Entrepreneur

• Traveled to China twice to startup an import-export business between the US and China.

• Tracked shipments and communicated with clients about the package's progress. Coordinated shipping with customs agents for clearance on overseas deliveries. Provided efficient delivery logistics through data management.

• Dealt with quotes from prospective shippers and handled claims with insurance companies if any shipment problems happen to occur.

Access to Wholistic Living and Productive Living Institute (NPO) September 2016 –July 2017 Community Health Worker (Intern)

• Delivered preventative medicine speeches and evidence-based health guidance to community members.

• Was responsible for establishing trusting relationships with patients and their families while providing general support and encouragement. Provided ongoing follow-up, basic motivational interviewing and goal setting with patients/families.

• Followed-up with patients via phone calls, home visits and visits to other settings where patients can be found. Assisted patients with completing applications and registration forms. Conducted eligibility determination, enrollment and follow-up with uninsured patients.

• Acted as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.).

• Managed and documented customer phone inquiries in high volumes during face paced environment.

• Utilized PowerPoint as the main software to conduct presentations to the Salvation Army. INOVA Fairfax Hospital July – August 2016

Health Administration Intern

• Participated and scheduled staff meetings that oversaw budget planning, donation money, and insurance policies.

• Tracked medical and office supplies.

• Utilized EMRs to update patient health records, including admissions and insurance data.

• Created work schedules for staff members.

• Kept records of expenses and suggested ways to minimize costs.

• Filed all paperwork, took meeting notes, and managed calendar for the 2- 10 meetings a week. UNIVERSITY INVOLVEMENT

President, Ethiopian Student Association 2013 - 2015

• Hosted numerous general body meetings and events throughout the year about aiding Ethiopia; included fundraising and budgeting.

• Empowerment of the Ethiopian students at George Mason as well as being a support system for these students.

• Engaged and developed community outreach programs and events.

• Used leadership skills to give specific roles to the executive board. Member of The National Society of Collegiate Scholars December 2012 – May 2016

• Provided tutoring services for students in high school or younger. Hosted many fundraising events particularly for better education quality in underserved communities. SKILLS

• Proficiency in MS Suite (Word, Excel, PowerPoint), Google Suite, Tableau, Adobe Connect, Adobe Acrobat and Social Media (Facebook, Twitter, Instagram, Snapchat).

• Fluent in English and Amharic (Ethiopian Language) .

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