Administrative Assistant Receptionist

Over ** years of diversified experience in the Financial Services Industry with strong organizational skills, knowledge of various variable products, customer detail oriented, and problem solving skills. Recognized by senior management for the capacity to build strong relationships with internal and external customers. Also, project-oriented administrator with experience and coordinating special events. Currently working as a paraprofessional in the New York City Board of Education.

EDUCATION:

Kingsborough Community College September 1984-1987

Business Administration

EXPERIENCE:

New York City Board of Education

Paraprofessional February 2005-Present

Assist teachers in the classroom with students who need help with various subjects, and special needs students.

Guardian Life Insurance Co. July 1983-July 2001

New York, NY

Senior Service Analyst June 1994-July 2001

Trained and coached new team members and served as acting supervisor in supervisor’s absence.

Provided assistance and support to team members during critical periods when the department had insufficient staff to meet the increasing volume of business.

Prepared and processed all administrative transactions, payments, policy changes, new business processing and issues.

Processed title changes, death claims, surrenders, balanced accounting for the week end.

Handled all incoming correspondence and customer inquiries.

Assisted in distribution of work assignment.

Resolved commission inaccuracies.

New Agencies Senior Field Administrative Assistant August 1990-June 1994

Handled Supervisor’s work in his/her absence.

Assisted agencies in appointing and terminating agents’ contracts.

Prepared monthly, semi-monthly and annual reports.

Handled all correspondence and external communication.

Senior Field Representative Assistant December 1986- August 1990

Selected by senior management to handle special projects

Processed the appointments and termination of field representative contracts

Issued codes and released payroll upon approval of contracts

Prepared monthly reports, and resolved problems via telephone/email.

Senior Clerk Typist/Receptionist July 1983-November 1986

Selected by senior management to assist and oversee the success of conferences.

Interfaced with General Agents via telephone and/or mail correspondence.

Performed various administrative duties such as filing, typing and answering telephones.

Skills:

Typing 55 WPM, PC Software, Macbook IOS Software, Windows Software, Fiche Machine, Lotus Notes, Bookkeeping (Internal Prog, Leverage System, Cyberlife System), Flunet in Italian

REFERNCES UPON REQUEST

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