CURRICULAM VITAE

SUJITHA VINCY

Mobile: 735-***-****/979*******

E-Mail: admkli@r.postjobfree.com

APPLICATION FOR THE POSITION OF CUSTOMER SERVICE EXECUTIVE

Career Objective:

A dynamic professional with 14 years of rich experience in Customer Service, Strategic Planning, Business Development, Client Relationship Management, Vendor management & Team Management

A keen planner, strategist & implementer with demonstrated abilities in planning after sales strategies and accelerating the business growth through excellent Customer service experience.

An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities wanting to achieve greater heights and challenging opportunities in my stride within a short span of time.

Academic Qualification:

Qualification

Year Of Passing

Institute / School

B.Com

2003

Sriram College of Arts & Science

H .Sec

2000

Vijayantha Senior Higher Sec School, H.V.F., Avadi

S.S.L.C

1998

Kendriya Vidyalaya Senior Higher Sec School., H.V.F., Avadi

Additional Qualification:

Typewriting English Higher Grade (S.R. Institute), Thirumullaivoyal.

Computer Knowledge in Ms-Office & Excel.

Adobe Flash Professional Creative Cloud course on Animation and Power Point Presentation.

Work History:

Worked with “Gembrill Technologies” April 2020 – Dec 2920

for the period of eight months

Designation : Senior Executive - Call Center Operations

Sector & Product : Dialing Agent for US & UK Clients (International Call Center)

Responsibilities :

Assisting in dialling and connecting calls through X-Lite to the dialing agent in the CRM.

Assisting in outbound calls to US clients through X-Lite dialling.

Reporting to the Senior Team Leader on daily basis.

Worked with “Subin Enterprises Plumbing & Contracting Services” June 2019 – Till Date

for the period of ten months

Designation : Branch Coordinator

Sector & Product : MEP Maintenance & Consultancy

Responsibilities :

Handling inbound & outbound calls for plumbing services, maintenance and installation work on daily basis.

Maintaining an excel of the daily calls received for plumbing service and maintenance work through phone and e-mail.

Assisting in deputing the, Plumbers, Electricians or AC Mechanics for the maintenance work for Commercials, Flats, Apartments or Mall depending on 1 year, 3 years of 5 years AMC in different sites.

Assisting in deputing the Plumbers and other Labors for Plumbing service call and prioritize on the urgency and top requirement of the customer.

Handling a team of 2 Supervisors, 8 Plumbers, 8 Electricians, 4 AC Mechanics, 4 Carpenters, 4 Painters and 10 Labors for 4 sites at Chennai for the ongoing project.

Assisting in maintaining the attendance of the team, leave approval, travels expenses approval, before forwarding to the finance department for the final process.

Assisting in sending the Bill of Quotation, once after receiving the work order from the clients.

Assisting in regular followups with the clients for the BOQ and other payment terms approval.

Assisting in forwarding the invoice to the customer through e-mail and dispatching it to their postal address as well once it has been received from the finance department.

Assisting in raising PO to the dealers for spare part order request after the approval from our Managing Director and purchase department.

Assisting in following up on the stock delivery status to the customer site on time.

Assisting in forwarding the invoice to our purchase department for approval and then redirect it to the finance department once the stock has been reached to the customer site.

Assisting in forwarding an e-mail to the finance department for invoice request once the call has been attended and completed.

Assisting in regular payment follow with the clients for the Plumbing and Consultancy after the completion of the work.

Assisting in maintaining the Customer service report (CSR) files of all the team.

Reporting to the Managing Director on daily basis.

Worked with “KMI Business Technologies Pvt Ltd” Dec 2017 – May 2019

for the period of one year and six months

Designation : Branch Coordinator

Sector & Product : Distributor of Konica Minolta

Responsibilities :

Handling inbound & out bound calls on xerox machines, printers, cartridge, developers and other spares on daily basis.

Assisting in maintaining the CRM on the daily calls closing of the Engineers logged by the customer.

Assisting in maintaining the stock position of Chennai Branch in ERP.

Assisting in sending the request to the Head Office, Logistic department in case of stock shortage and following up to get it delivered on time from Konica Minolta warehouse on monthly basis.

Assisting in supporting the Engineers in dispatching the spares for replacement to the customer place based on the Complaint logged on top priority on daily basis.

Assisting in regular follow up, if there is shortage of spares from our Pan India to get delivered to the Chennai Branch at right time.

Assisting in dispatching the tonners and spares to the customer on daily basis based on the customer requirement.

Assisting in follow ups with the CIS as well as OPD invoices to get it e-mailed from the Head Office Mumbai to the Chennai Office to send it to the customers.

Assisting in follow up on the PCRC invoices to be dispatched to Customers on time from the Mumbai Head Office.

Handling Regions Kerala &Tamil Nadu.

Handing a team of 10 Service Engineer reporting to me on daily basis.

Assisting in maintaining the attendance of the Sales & Service team, leave approval, travels expenses approval of the General Manager before forwarding to the finance department for the final process.

Assisting in forwarding the invoice to the customer through e-mail and dispatching it to their postal address as well once it has been received from the finance department.

Assisting in regular payment follow-ups and survey call done to the customer on product and service satisfaction on monthly basis.

Assisting in maintaining the service report files of the service team.

Assisting in generating the performance report of the Engineers from CRM on monthly basis.

Assisting in preparing the MPR report and send it to the DGM on monthly basis.

Reporting to the DGM on daily basis.

Worked with “Kubs Safes and Locks Pvt Ltd” April 2014 – Nov 2017

for the period of three years & eight months

Designation : Customer Service Coordinator

Sector & Product : Manufacturing Sector, Safes & Lockers

Responsibilities :

Handling inbound & outbound complaint calls on daily basis.

Maintaining an excel of the daily complaints received through phone call or e-mail, logging in with a complaint number and deputing technicians to attend the complaints region wise and prioritize on the urgency and top requirement of the customer.

Handling 20 Regions, Pan India, Tamil Nadu, Andhra Pradesh, Karnataka, Kerala, Maharashtra, Uttar Pradesh, Madhya Pradesh, Delhi, Kolkata, Patna and other States.

Assisting in maintaining the keys manual register as well as in excel of the keys dispatched to the customers from the Regional office of the material send from the warehouse on daily basis.

Handling the material spare parts stock in the showroom and maintaining the manual register as well as in excel of the stock position.

Assisting in deputing the technician at the customer place based on the priority and urgency of the complaint

Handling a team of 20 service technicians reporting to me on daily basis.

Assisting in maintaining the attendance of the technicians, leave approval, travels expenses approval, before forwarding to the finance department for the final process.

Assisting in maintaining the price list and sending quotation to the customer, once after receiving the approval from the customer end through e-mail, deputing the technician to attend the complaint.

Assisting in forwarding an e-mail to the finance department for invoice request once the complaint has been attended and resolved.

Assisting in forwarding the invoice to the customer through e-mail and dispatching it to their postal address as well once it has been received from the finance department.

Assisting in raising PO to the dealers for spare part order request after the approval from our Managing Director and Logistic department.

Assisting in following up on the stock delivery status with the dealer to our regional office.

Assisting in forwarding the invoice to our logistic department for approval and then redirect it to the finance department once the stock has been reached our regional office.

Assisting in maintaining the service report files of all the technicians.

Reporting to the Managing Director on daily basis.

Worked with "Chennai Container Terminal Pvt Ltd" June 2011 – Jan 2014

for the period of two years & six months

Designation : Officer-HR

Sector & Product : Shipping & Logistics

Responsibilities :

Handling telephone calls, reception, dispatch work, vendors, visitors and walkins on daily basis.

Assisting in giving safety intervention for the walkins and visitors to our terminal.

Assisting in preparing port entry passes daily/weekly/monthly for employees, foreigners and all visitors visit.

Assisting in maintaining an manual register for the employees & all visitors while giving the door access card with in time & out time.

Assisting in announcing if there is any meeting, poojas, group CEO web telecast or any important occasions.

Assisting in hotel & air ticket booking if required.

Assisting in preparing the softcopy of the employees personal data files.

Assisting in preparing ID card for the new joining employees and coordinating with the IT department for their finger print and face reading process for access card..

Assisting in checking the water bills, courier bills, telephone bills and all other admin related bills forward it to the Admin department for approval and then to the finance department.

Assisting with the Admin department to issue safety Jacket, helmet and shoes to new joined employees.

Assisting in maintaining the attendance of the contractor manpower and forwarding it to the PRM for further process.

10 drivers reporting to me on daily basis.

Assisting the employees if there is any immediate requirement for cab, within the terminal or outside for Airport or hotel pick up and drop.

Assisting in checking the portrust entry pass bills and preparing a soft copy of the daily pass taken and forward it to the Admin department for approval and then to the finance department.

Assisting in having the track of the safely Helmet and jacket issued to the vendors or visitors to visit within the terminal and see to it is returned back with the permission of Operation Managers.

Assisting in maintaining an manual register for the helmet & jacket issued to the vendors or the visitor.

Reporting to the HR Manager on daily basis.

Worked with “Huawei Telecommunications (India) Co Pvt Ltd” Nov 2008 – May 2011

for the period of two years & six months

Designation : Receptionist

Sector & Product : Telecom

Responsibilities :

Handling inbound and outbound telephone call (44 PNT Lines and 250 Extns).

Handling reception and visitors.

Handling stationeries stock and having the track of list of stationeries issued to the department or to the individuals in a manual register as well as in excel.

Handling petty cash.

Assisting in maintaining the excel of all bills and vendor payment reminders.

Assisting in providing guest house, hotel accommodation and on call cab for the employees.

Handling dispatch division (inbound and outbound couriers).

Worked with “Amoha Education Pvt Ltd”(vetaCORP)” June 2005 – Oct 2008

for the period of three years & four months

Designation : Sales Coordinator

Sector & Product : Education (Spoken English Training)

Responsibilities :

Assisting in attending the inbound and outbound calls enquiry for IELTS, British Accent training, American Accent training for the Corporates.

Assisting in coordinating with the Individuals or the Corporate HR Managers and with the trainer in setting up batches for the accent training at our training center or at the client’s office.

Assisting in maintaining an excel of all project, individual training as well as corporate trainings.

Assisting in preparing the training schedule for the trainer, sending pre assessment form and the study materiel to the client place before the training scheduled period.

Assisting in coordinating with the trainers on daily basis for the trainers as well as trainees attendance and other queries at the client place.

Assisting in reminding the trainer of the end date of the classes getting over at the right time to complete the training at the scheduled time.

Assisting in sending the post assessment and feedback form to the client place or to the trainer so that the assessment would be conducted on the last day of the training classes.

Assisting the trainer and have a track that once the post assessment and feedback from has been filled by the trainees it reaches vetaCORP for evaluation.

Assisting in sending the evaluation report to the Business Head and to the HR Manager of the Corporates.

Assisting in preparing the Certificates for the trainees of the Corporates for the course completion

Assisting in lining up candidates for interview who had completed their education at Vita after their certification for different Corporate clients.

Reporting to the Business Head on daily basis.

Personal Information :

Date of Birth : 05 / 12 / 1981

Marital Status : Married

Spouse Name : Vincy Benzley

MEP Engineer-SEPCS, Perambur

Nationality : Indian

Permanent Address for Communication : “Omana Nivas” Plot No.4, Door No.11,

K.K. Nagar, 1st Street,

Thirumullaivoyal, Chennai - 600 062

Res No: 044 – 26377235

Present Address for Communication : #175/179, Sundaramurthy Street, E Block,

Thanickachalam Nagar, Ponniammanmedu,

Chennai – 600 110

Language Known : English, Hindi (Speak, Read & Write)

Tamil, Malayalam (Speak)

Declaration :

I hereby declare that all the above-furnished information’s are true to the best of my knowledge and belief and does not contain any false information’s.

Date :

Place: Chennai SUJITHA VINCY

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