Robert A. Blackwood

**** ***** **** ***** ● Oviedo, Florida 32765 ● Phone: 407-***-**** ● E-Mail: admkl8@r.postjobfree.com Objective

To obtain a position in an organization that will make the highest and best use of my relationship management, customer service and training skills.

Previous Experience

RedTeam Software April 2018 - April 2021

Product Training Specialist

Trained new customers as part of the onboarding process singly and in groups. Tracked usage and provided follow-up training as needed. Supported team members from other departments as needed for customer retention purposes. Completed reports to track progress and overall satisfaction. 27/7 Intouch Contact Centers May 2016 - March 2018 Multi Line Customer Contact Trainer

Met with the customers leadership team to develop and implement training processes for call center customer service personnel. Trained, monitored and polished front-line customer service team members for phone or text support. Provided requisite reports capturing attendance, progress and performance of all trainees in each session. BlueGreen Vacations May 2014 - April 2016

Activations Agent

Worked with a dialer-based telephone system to reach existing guests to design and book vacation packages. Assisted guests with accommodations, transportation, and entertainment options. Provided high level service to maintain appropriate levels of guests traveling to BGV properties for tours and possible time share purchase. The GLOBALCON Group March 2012-May 2014

Vice President, Strategic Business Development

Developed relationships and established large scale clean energy projects for government entities in developing countries. Acted as the main liaison between design firms, governmental interests and project managers. A-Plus Community Solutions Inc. – Atlanta, Georgia October 2011-March 2012 Vice President, Strategic Business Development

Explored opportunities and developed relationships in order to secure projects for a technology firm. Reviewed regional connectivity needs with local government, education, and private industry leaders to apply construction resources and implement designed broadband infrastructure.

Demonstrated Skills

• Strong oral and written communication skills with a pleasantly professional telephone manner

• Strong organizational skills with ability to manage multiple tasks

• Ability to do research and apply newfound information in my daily operations

• Able to learn new industry-related subject matter and use it correctly

• Strong team-based performance skills with ability to coach and be coached effectively References available upon request

2