Service Crew Waiter

CEDRICK N. VICTORIA

** *. ******* **** **., Ususan, Taguig City

Email Address: admkkx@r.postjobfree.com

Contact Number: 091*-***-****

CAREER OBJECTIVE

Being an experienced worker in hospitality industry, seeks to demonstrate excellence by giving exceptional customer relation skills and high-quality service and be of adding value to the organization.

CORE COMPETENCY

Tenured in Food and Beverages Industry

Experienced in Front of the House Procedures

Exposure on Inventory Management

Experienced in building good customer relationship

Focused on customer satisfaction and retention

All around versatility in restaurant operations.

WORK EXPERIENCE

Assistant Restaurant Manager

MOKJA Korean House – (January 2021 – March 2021)

Supervises the Front-of-the-House Operations.

Provide training daily toolbox to the team.

Maintain proper sanitation protocol of the store.

Ensures proper food quality at all times.

Check bar controls, inventory, requisitions and date of expiry of the items.

Responsible for shift assignment and timekeeping.

Resolves client concerns.

Performing other task as directed by the management

Server / Bar Waiter

Nectar Nigh Club – (September 2019 – February 2020)

Takes orders from the customer and suggests additional purchases and upsell to customer

Serves and ensures that orders are correct, complete, and of good quality.

Greets customer and establishes good rapport for customer satisfaction and retention.

Keeps the dining area clean and organized.

Maintains stock work in areas that need supplies like napkins, condiments, etc.

Responds to customer complaint and questions, resolving issue if possible and referring to the manager as needed.

Server / Bar Waiter

IPONG MANILA – (July 2018 – February 2019)

Hosts engagement activities to the customers (e.i. Beer Pong)

Exposure in mixing simple cocktails and other drinks.

Responsible for the inventory of consumable items and its replenishments.

Takes orders from the customer and suggests additional purchases and upsell to customer

Serves and ensures that orders are correct, complete, and of good quality.

Server / Bar Waiter

Valkyrie Nightclub – (September 2016 – January 2018)

Takes orders from the customer and suggests additional purchases and upsell to customer

Serves and ensures that orders are correct, complete, and of good quality.

Focuses on establishing good relationship to the customer for customer satisfaction and retention.

Server / Food Runner

Gerry’s Grill Restaurant and Bar – (August 2014 – June 2016)

Takes and serves orders to the customer

Regular checking of the dining area is organized and clean

Socializes with the customers for upselling, and answering questions

Maintains cleanliness of the dining area, comfort room, etc.

Service Crew Team Leader

Jollibee Food Corporation – (November 2010 – June 2014)

Product Control – ensures that all food produced by the kitchen is of good quality and within the food standard.

Facilitates induction for the new joiners and conducts orientation

Checks the grooming of all staff

Conducts monthly catch up to the staff.

Monitors the time of preparation of the food

Ensures that the inventory is of good parstock. Continuously checks fast moving items.

Collaborate with the manager in facilitating Annual Performance Evaluation

EDUCATIONAL ATTAINMENT

Bachelor of Science in Hotel and Restaurant Management

Saint John Bosco (YYYY – YYYY)

Pateros National High School

(YYYY -YYYY)

***Character reference available upon request***

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