Project Manager Administrator

Armando J Robles

**** *********, ********, ** *****

713-***-**** cell

admkhd@r.postjobfree.com

SENIOR IT CUSTOMER SUPPORT PROFESSIONAL

Profile

More than 17 years successful experience in IT customer service and support

Possess solid computer troubleshooting hardware & software skills.

Ability to train, motivate, and act as team lead to team members

A team player developing solutions and support to 3rd party groups

Proven track record in time management, services and delivery

Conducted remote site visits to meet with customers and provide solutions

Research and test new technologies

Achievements

Window 10LTSB, 1909

Windows Disaster Recovery Midland Texas 2008

Window XP to Windows 7 migration 2013

Customer Achievement Awards 2011

Windows 7 Training and implementation

Technology

Windows Active Directory

Hardware ( Dell / HP)

Exchange Server

Print Server

Windows XP, Windows 7, 8, 10

Citrix

Encryption (Wave / SafeBoot/ PGP/DDPE/BitLocker)

Smartboards / Polycomm Video Conferencing

Wireless / Satellites/ Riverbed

Imaging (Ghost /SCCM)

Xerox / HP

MS Office 2007 / 2010

Cisco & Microsoft VPN

Apple iPhone / iPads

Webex / Intercall /Teams

Experience

Plains All American LP

Desktop Administrator

Desktop Administrator

Support new hire active directory and exchange account creating

Facilitated security access per company security SOX guidelines

Travel to remote sites to meet with customer and provide technical support

Work in conjunction with Server and Network administrators to develop team solutions

Support customers onsite, remotely and afterhours

Developed and submitted knowledge base solutions

Support Xerox and HP printer at server, software and hardware level

Supported hardware break and fix and return to depot guidelines

Provide support for procurement process

Team Member for Disaster Recovery team

Assisted and configured video conferencing equipment

Assisted network administrators for remote site installations

Support Windows 7 and Office applications

Support 3rd party Oil & Gas apps (Markview/ Oracle/ PMAS / PIMS / VMACS)

Provided training to team mates and customers

2007 - Present

Lockheed Martin (GHG)

Lockheed Martin

Help Desk Support Professional (2006 – 2007)

Preformed remote help desk duties such as answering phones, assigning trouble tickets to desktop technicians.

Installed software remotely as well as trouble shoot software related issues remotely through Altiris

Inventoried hardware and created and maintained images for laptop computers using Norton Ghost

2007

IBM

Desktop Technical Lead (2003-2006)

Test, cleaned and repair U.S. Postal Service computers

Project Manager - System Units for USPS

Lead of the keyboard & interlarded mouse repair team. Under my leadership production increased eighty percent. I revised procedures for time utilization purposes and efficiency while maintaining device quality

Tested and repaired POS One peripheral devices such as scanners, customer display units, scales, cash drawers, UPS (uninterrupted Power Supplies) and receipt printers

Data input and records management

Shipping and receiving

Inventory and accountability

2003 - 2007

Education

ITT Technical Institute

Information Technology

Associate of Applied Science

2003

References Furnished Upon Request

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