Accounting Manager Accountant

JOEL B. DAYAWON

Unit **** DMCI Flair North, Barangka Ilaya, Mandaluyong City

Birth Date: February 8, 1976

Mobile Number: 639*********

Email Address: *********@*****.***

CAREER OVERVIEW

Accountancy graduate with solid 15+ years experience in Internal Audit and Finance gained in leading global and local companies.

EDUCATION

Bachelor of Science in Accountancy (1993 – 1998)

Catanduanes State Colleges

Virac, Catanduanes, Philippines

PROFESSIONAL HISTORY

Accounting Manager - AR Recovery, Alorica-Expert Global Solutions: April 2015 – February 2019

Responsibilities:

●Meet KPI for collections

●Handle escalations for collections

●Review and approval of writeoffs and refunds

●AR aging reports with AR status

●Supervision of AR Staff

●Reconciliation of client AR

●Reconciliation of unapplied funds

●Signatory to client AR forms

●Contract staging in SAP

●SOX support for contractual revenue

●Revenue risk reports

Accomplishments:

●Initiated contract staging in SAP.

●Transitioned Contractual Billing audit inquiries from US accounting to PH GSC.

●Transitioned AR Manager work from US accounting to PH GSC.

●Helped in the reduction of DSO thru consistent collection efforts and building good relationship with the client and client services.

Billing and Revenue Assurance Manager, Startek, Inc.: October 2011 – April 2015

StarTek is a leading provider of high-value outsourcing, customer care, technical and product support, and customer loyalty solutions.

Responsibilities:

●Interpretation of individual contracts (MSA, SOW) recognizing revenue and pass-thru, and other billable items

●Preparation of Monthly invoices

●Liaising with operations for past due accounts and other billing inquiries

●Creation of simple incentive/penalty calculators

●Maintenance of Customer accounts

●Preparation and monitoring of monthly Revenue at Risk report, including advice to management regarding Contract expiration and renewal, COLA Adjustment, Maximum billable, unsigned contracts etc.

●Preparation of Billing coversheet for all contracts

●Preparation and calculation of revenue accruals including JE’s

Accomplishments:

●Helped reduce turn around time in the preparation and sending out of invoices from an average of 8 days to average 3 days.

●Grown number of LOB’s invoiced from 24 to 32.

●Transitioned US work to Philippines Shared Services

Senior Revenue Analyst, SITEL PHILIPPINES: Billing Offshore, January 2010 – September 2011

SITEL is leading global business process outsourcing provider of customer care and complementary back-office processes.

Responsibilities:

●Supervises work of Revenue Analysts

●Interpretation of individual contracts (MSA, SOW) recognizing revenue and pass-thru, and other billable items

●Monthly, weekly and fiscal dated invoices also CM/DM preparation

●Intercompany invoices

●Monthly Dashboard with Analysis

●Accruals and adjusting entries

●Liaising with operations for past due accounts and other billing inquiries

●Creation of simple incentive/penalty calculators

●Maintenance of Customer accounts and Revenue GL coding in oracle

Accomplishments:

●Pioneered Billing for ANZ and UK including set up of customers, Process documentation and GL set-up in coordination with FP&A.

Accounting Specialist, AFFILIATED COMPUTER SERVICES – PHILIPPINES: FINANCE & ACCOUNTING PACE, February 2009 – January 2010

ACS is a premier provider of diversified business process outsourcing (BPO) and information technology (IT) services and solutions to commercial and government clients worldwide.

Responsibilities:

●Financial close activities, Journal entries, Project net profit schedules, Depreciation schedules, Expense allocations to projects

●AR/AP Intercompany entries and schedules

●Payroll allocations, accruals and entries

●Supervision of AR accountant, AP Intercompany accountant

●Solomon access rights administration

●AR, AP, Intercompany reconciliations

Accomplishments:

●Successfully Shadow-Trained the AR, Payroll, Finance & Intercompany towers from Norcross, Georgia, USA to Manila, Philippines and cross-trained the AR process to colleague.

Electronic Travel & Living Accountant, GENERAL ELECTRIC – PHILIPPINES: GLOBAL BUSINESS SERVICES, January, 2007 – August, 2008

GE is a global company involved in diverse businesses (financial services, healthcare, infrastructure, industrial products, media, etc.) operating in more than 100 countries. GE – Philippines: Global Business Services provides statutory and tax services, travel and living services, and financial services to all GE businesses.

Responsibilities:

●Conduct Pre Audit / Post Audit of Travel and Living reports for Thailand, Malaysia, and Hong Kong as against their respective Travel and Living policies

●Serve as system administrator and backroom support for submission queries

●Review and suggest improvements to existing processes and procedures

●Prepare weekly payment reports, monthly corporate card reconciliation, and monthly dashboard reports

Accomplishments:

●Absorbed additional workload – from four to ten GE businesses – without the need for rendering overtime

●Eliminated customer complaints on Corporate Card reconciliation by analyzing the root cause of the complaints, streamlining the process, and conducting a specialized customer review of accounts

●Totally eliminated the "double deductions on employees' accounts error" being committed by our customers to their employees by reviewing and correcting the process being done by the customers which is not in conformity with the process established by the South East Asia Travel and Living Center

●Appointed as Leader of Synergy Team, the team whose primary goal is to promote camaraderie among GBS employees, improve work relationship, and hopefully bring out the best in them that will lead to a more productive GBS Philippines

●Appointed as Team Captain for GE Sports-fest with 50 members in the team in more than 20 events, the team finished 2nd overall.

Accountant & Internal Auditor, PADI’S PHILIPPINES, INC., February, 2003 – December, 2006

PADI’S PHILIPPINES, INC. owns the biggest chain of restaurants and bars in the Philippines (Padi’s Point). It also owns sports and recreational centers, realty & commercial estates.

Responsibilities:

●Prepare financial statements, monthly payroll, and bank reconciliation

●Take care of Accounts Payable and Accounts Receivable and Inventory

●Provide basic management advisory services as may be required

●Validate royalty income for franchise owned restaurants

●Review and monitor cashiering and operating procedures for both company and franchise owned outlets

●Carry out substantive tests on costs and expenses that are above allowable ratios

●Perform necessary procedures to detect possible fraud, theft, and connivance

●Present audit findings to Accounting and Audit Manager; and recommend appropriate course of action based on findings

●Propose improvements to existing internal control system

●Assist the Accounting and Audit Manager in developing and implementing audit programs/plans

Accomplishments:

●Set up cashiering and internal control systems, including necessary forms, for Greenhills Badminton, Santa Maria Ladies Dormitory, I-Gotcha Internet Games, and Gotcha Paintball Games

●Made internal control forms (Audit Checklist, Cash Count Sheet, Inventory Sheet) that helped strengthen the internal control system

General Cashier & Administrative Officer, ALC REALTY DEVELOPMENT CORP., February 2002 – July, 2002

ALC REALTY DEVELOPMENT CORP. is one of the biggest companies in the Philippines. Its businesses include financial and healthcare institutions, chains of hotels and restaurants, cinemas and amusement centers, realty and commercial estates.

Responsibilities:

●Serve as custodian of funds and collections, and of accountable forms

●Prepare daily sales report

●Supervise and monitor housekeeping staff

●Prepare report on the condition of lease and major equipment

●Makes requisition and purchases for supplies and equipment

Accomplishments:

●Set up the cashiering system

Junior Auditor, ALC REALTY DEVELOPMENT CORP., February, 1999 - January, 2002

Responsibilities:

●Validate daily sales report

●Conduct surprise cash count on sales and funds

●Witness monthly ending inventory, including inventory of accountable forms

●Document audit results and suggest appropriate course of action based on them

●Review, monitor, and recommend improvements to existing internal control system

Accomplishments:

●Promoted to General Cashier & Administrative Officer

Payroll Assistant, ALC REALTY DEVELOPMENT CORP., November, 1998 – January, 1999

Responsibilities:

●Prepare weekly and monthly payroll

●Prepare government remittances

●Prepare 13th month payroll

OPERATED PROGRAMS

SAP

Lawson

Solomon

Cartesis

JDEdwards

Oracle

GE Southeast Asia e-T&L Tool

QuickBooks 2003

Microsoft Word, Excel, Power Point

SEMINARS / OTHERS

CONTROLLERSHIP ESSENTIALS

GE Philippines - Taguig City

May 7-8, 2008

PRESENTATION SKILLS WORKSHOP

GE Philippines – Makati City

July 11 -12, 2007

THE NEW EXPANDED VAT LAW

Dusit Hotel Nikko – Makati City

November 10, 2005

EFFECTIVE AUDIT COMMUNICATION

Dominga Building – Makati City

September 9, 2000

FORGERY INVESTIGATION

Dominga Building – Makati City

February 28, 2000

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