Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.

Capable Truck Driver professional experienced with accessory vehicle electronics, including navigation, security and communication systems. Detail-oriented in diagnosing and solving problems while working efficiently and communicating openly with team members. Bringing 3 years of experience as well-qualified and hardworking Truck Driver.

TCT Technician with over 25 years of successful experience in Heath Care and Technical. Recognized consistently for performance excellence and contributions to success in Medical industry. Strengths in Customer Service and Medical backed by training in Nursing Service.

Enthusiastic Mental Health Worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of care and service and training in Nursing Assistant. Motivated to learn, grow and excel in Medical Service.

Experienced Cook 1 with over 6 years of experience in School System. Excellent reputation for resolving problems and improving customer satisfaction.

Work history

200*-**-****-**

TCT Technician

Tuscaloosa VA Medical Center

Tuscaloosa Al

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Maintained energy and enthusiasm in fast-paced environment.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Demonstrated respect, friendliness and willingness to help wherever needed.

Delivered supplies to the mobile Unit locations within specific time frames.

Identified issues, analyzed information and provided solutions to problems.

Worked closely with Doctor to maintain optimum levels of communication to effectively and efficiently complete projects.

Developed team communications and information for meetings.

Worked closely with network administrators and server engineers to deliver quality service.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Coordinated front office duties, including customer service, patient scheduling and billing.

Increased office productivity by transcribing over 90% daily meetings and appointments and implementing organizational systems for documents.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Managed master calendar and scheduled appointments for one provider based on optimal patient loads and clinician availability.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Organized patient files and streamlined operations to improve efficiency.

Completed skilled administrative work to support all office staff and operational requirements.

Carried out front office duties utilizing data entry skills in framework of medical database.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Answered phone calls and messages for one-physician VA medical facility, scheduling appointments and handling patient inquiries.

Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Kept detailed records of office inventories and placed orders for more supplies.

Collaborated with assistant to doctor and prepare and set up rooms with adequate supplies and equipment.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Located, checked in and pulled medical records for patient appointments and incomplete charts.

Implemented 25 for digitizing and organizing over 80 medical records.

Maintained patient confidence and protected hospital by keeping information confidential.

Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.

Prepared blood, plasma, and platelets for transfusions by conducting blood group, type and compatibility tests.

Collected samples of blood, urine and spinal fluid from patients and performed various laboratory tests.

Trained and mentored students and junior team members in laboratory protocols and compliance standards.

Oversaw department updates such as changing methodologies and improving workflow.

Evaluated quality control within laboratory using standard laboratory test and measurement controls.

Conserved laboratory resources by using equipment and supplies as needed to accomplish job results.

Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.

Prepared specimens for testing procedures.

Identified operational improvements to drive efficiency and quality of care.

Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

Followed blood bank procedures to evaluate blood type compatibility.

Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations.

Studied blood samples for use in transfusions by identifying cell count, cell morphology or blood group and compatibility with other blood types.

Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.

Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log.

Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.

Interviewed patients to obtain medical history and chief complaints.

Entered data accurately on computer, including demographics, grossing descriptions and clinical diagnosis.

Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.

Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.

Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.

Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.

Determined normal and abnormal components of body fluids by conducting chemical analyses of blood, urine, spinal fluids, and gastric juices.

Prepared solutions, stains, and reagents in accordance with standards.

Followed appropriate disinfecting procedures to sterilize medical equipment.

Used first aid and preventive medical procedures to stabilize critically ill patients.

Operated instrumentation for tissue dehydration and section clearing.

Administered medications and performed basic and advanced patient assessments.

Communicated with patients and families to obtain patient medical histories and vital information.

Used backboards and spinal immobilization devices to prepare patients for placement on stretchers.

+++ Mental health Worker 1

198*-**-****-**

Bryce Hospital Tuscaloosa Al

Documented client progress in confidential files.

Devised and enhanced treatment strategies to promote continued progress.

Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.

Performed client assessments and developed treatment plans.

Utilized Technical to support clients in meeting therapeutic goals.

Provided clients with recommendations to community resources.

Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

Prescribed and monitored psychiatric medications and recommended clinical interventions for acute conditions.

Developed goal-oriented psycho educational and activity therapy groups to improve clients' level of functioning.

Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.

Observed and monitored client behavior and responses to treatment.

Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.

Worked in tandem with university leaders and health officials to foster positive student experiences and promote opportunities that enabled students to consider mental health field as career option.

Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.

Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.

Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.

Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.

Offered and documented treatment consent forms in patient health records.

Encouraged patients to discuss experiences in group and individual settings.

Displayed sensitivity to cultural and linguistic needs of clients and families served.

Applied array of different methodologies to assist patients with therapy.

Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Involved clients' family members in planning social service programs.

Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Ran individual therapy and family therapy sessions for children ages 11 to 19.

Managed private practice of 10 clients per week.

++ Cook 1

1983 -02 1989-05

Tuscaloosa City School System

Tuscaloosa Al

Ordered and received products and supplies to stock kitchen areas.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Verified proper portion sizes and consistently attained high food quality standards.

Planned promotional menu additions based on seasonal pricing and product availability.

Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.

Prepared food items to meet recipes, portioning, cooking and waste control guidelines.

Safely used kitchen equipment such as meat slicer machine and conventional oven, effectively reducing injuries and burns 0%.

Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.

Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.

Communicated closely with Managers to fully understand special orders for customers, including those with food allergies and gluten intolerance.

Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.

Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.

Recommended menu items for new dish development, holidays, special events and promotions.

Mentored staff in expectations and parameters of kitchen goals and daily work.

Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.

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