Natsona Cole

754-***-**** Jonesboro, Georgia **238 admk0p@r.postjobfree.com www.linkedin.com/in/natsonacole

Human Resources and Benefits Professional

Goal driven, results oriented human resources, insurance and licensed benefits leader with more than seventeen (17) years of human resource generalist experience possessing benefit administration, recruitment (onboarding), absence management, employee relations management and unemployment administration. Proven ability to implement organizational trainings, maintain and restore client relationships to consistently increase the quality of mutually beneficial results.

Professional Strengths:

•Management Liaison •Webinar & Live Training •Technical Writing

•Employee Relations •Payroll Administration •Benefits Management

•Absence Management •Case Management •Process Implementation

Key Achievements:

Developed and implemented processes and systems to manage over $5.2 Million corporate insurance policies

Restored client relationships with diverse communication and fact-finding methods to meet client’s needs and exceed expectations.

Achieved Kemper National Services “Individual Performance Reward” and “Extra Special Performance Reward” for certificate for Remarkable Effort and exceptional performance in customer service and payroll processing.

Create and implement standard processes for company drivers to maintain compliance with auto fleet insurance policy requirements.

Recipient of the ‘Certificate of Appreciation’ for extraordinary customer service from The Centralized FMLA Management Team at Broadspire Management Services.

Developed and administered leave and payroll training for all payroll administrators for the entire hospital through one in-person and twelve webinar training.

Conducted and maintained Family and Medical Leave (FMLA) process and case management for all trade and national accounts which totaled more than 65,000 client employees.

Professional Experience:

Delta Airlines, Inc. November 2020 – Current

HR PROGRAM SPECIALIST Atlanta, GA

Manage and respond to diverse employee questions, issues and special escalations surrounding benefits, unemployment claims, COVID-19 programs, and other human resources related services through the case management system, ServiceNow. Actively provide input to improved processes, best practices, and employee expectations to grow entire teams satisfaction. Work on a schedule to consistently answer employee HR questions and requests through either ServiceNow or phone lines daily through case management structure.

Uber, Inc. & Lyft, Inc. October 2019 – November 2020

INDEPENDENT DRIVER Atlanta, GA

Served clients that requested rides and food to be transported on a daily basis in the metro-Atlanta and surrounding areas for continuously.

Federal Reserve Bank of Atlanta (Contract) April 2019 – August 2019

HR BUSINESS ANALYST/LEAVE MANAGEMENT Atlanta, GA

Served as part of the human resources leave team, case management for FMLA, internal short-term disability, workers compensation and long-term disability were performed. Provide guidance and direction to employees, managers and their leadership to assure compliance pertinent to specific labor laws, including HIPPA, FMLA, USERRA, and all applicable state leave acts and company leave programs.

Natsona Cole’s Resume Page 2

JenCareMed Admin Office September 2016 – April 2019

INSURANCE ANALYST Decatur, GA

Function as insurance expert who manages the corporate book of business worth over $4Million ranging from property, general liability, medical malpractice, directors and officers liability, worker’s compensation and auto fleet policies covering Florida, Georgia, Kentucky, Pennsylvania, Louisiana and Virginia. Handle cost-effective renewals for all policies based on the effectiveness of our internal incident reporting and safety protocols which positively affects overall productivity and operational efficiencies.

Brown & Brown of Florida, Inc. May 2015 – August 2016

BENEFITS SPECIALIST Fort Lauderdale, FL

Responsible for resolutions on insurance carrier claim issues, enrollment process and benefit termination solutions by operating as an intermediary partner between the employer group and carriers. Processed new hire enrollments, terminations, benefits renewal changes with various carriers by electronic feeds, manually and online. Analyzed compliance with Affordable Care Act (ACA) regulations directly governing employer group benefits for their employees.

Citrix Systems, Inc. (Contract) November 2014 – April 2015

LEAVE ADMINISTRATOR OF THE AMERICAS (HR BENEFITS) Fort Lauderdale, FL

Perform case management duties for all Americas employees to assure compliance pertinent to specific labor laws, including Health Insurance Portability and Accountability Act of 1996 (HIPPA), FMLA, USERRA, and all applicable state leave acts and company leave programs.

Miami Children’s Hospital (MCH) January 2011-May 2014

HUMAN RESOURCE GENERALIST/LEAVE SPECIALIST Coral Gables, FL

Plan, organize and direct all FMLA, personal-medical, USERRA, ADAA, state and city ordinance leaves for all MCH employees. Identify employees need for short-term disability, long-term disability and Cobra benefits as it relates to each of the leaves through their direct requests or illness/injury notification. Served as an advisor and mentor to other Managers/Directors and supervisors.

Implemented cost-effective administrative methods with Lawson system to reduce claim processing redundancy by activating Lawson leave reports.

Developed and administered leave and payroll training for all payroll administrators for the entire hospital through twelve webinar training.

AlphaStaff, Inc. (Professional Employer Organization/PEO) Feb 2007-June 2010

HUMAN RESOURCES COORDINATOR Fort Lauderdale, FL

Spearheaded all clients with their human resources needs and clarified complex labor laws to assure EEOC Compliance with the entire employment cycle. Administered FMLA for all client companies, and cohost webinars as a subject matter expert. Served as a link between clients and internal departments to meet the clients ‘benefits, recruitment, sourcing, workers compensation, payroll and tax and unemployment claims needs.

Conducted and maintained FMLA process and case management for all trade and national accounts which totaled more than 65,000 client employees.

Administered, organize and implemented job descriptions project for an AlphaStaff client to maintain non-exempt/exempt compliance for their current positions during their time of right sizing their sales force.

Implemented cost-effective administrative methods with New Jersey short-term disability claims and reduce fines from New Jersey State for non-compliance.

Education:

Degree: Bachelors' Degree in Business Administration with HR Management – AIU Fort Lauderdale, FL (earned 2006)

License/Certifications: 2-15 Health, Life and Variable Annuity License (earned in 2015-FL)

Computer Software Knowledge Base: ServiceNow Case Management System, Salesforce Claims Management, UltiPro, Workday, Word, WordPerfect, Excel, Outlook, Teams, PowerPoint, Access, Publisher, PeopleSoft HRIS & Payroll, Kronos Workforce Central, SAP HRIS, Luminx, HRP (Telnet System), Lawson, Genesys Meeting Center, Customer Relationship Management (CRM), Taleo, Brokerage Builder (Zywave Systems), Applied Systems, Windows XP/Vista, Windows 7, 8, 10 and Mac OS

Contact this candidate