Brad Anderson

**** ******** **. *** *

Crystal Lake, IL 60014

847-***-****

admk03@r.postjobfree.com

Career Summary

Award-winning Inside Sales Marketing /Customer Service Level II individual in the distribution and manufacturing industry. Directly reporting to the Director of Sales. Current responsibilities in production sales marketing and overall customer support. Sales achievements of multi-million dollars. Accomplished record in problem-solving.Excellent communicator among all levels of customers and internal team members.

Macnica Americas August 2018- July 2020

Inside Sales & Marketing representative for Semiconductor products for automotive T1/T2customers.

products supply chain/pipeline between suppliers & customers. That includes marketing, account set up, quoting, order entry, forecasting, scheduling, expediting, canceling, invoicing, credit issues, RMA, and problem resolution. Analyze schedules to update customers as to the status of their orders.

Daily Responsibility

Processing quote, customer forecast/orders, book orders to the supplier. Order tracking, expedite, push-out, or canceling P/Os depends on customer requirements. The accounting process includes invoicing, credit and debits. Ability to manage & create accurate spreadsheets with customer forecast/orders, supplier forecast/orders, caring inventory plan. Review, analyze and manage based on the product’s life cycle, customer actual production plan, market information, maintain supply chain if necessary. Ability to manage credit between customer and supplier. That includes Invoicing, RMA, Inventory cost, Inventory write-up/down, or Ship & Debit. Ability to negotiate to secure minimum supply qty when in a line-down situation. Ability to gather customer production information includes inventory, minimum production usage, and their finished goods Ability to manage accurate supply chain process with MRP, ERP, web portal, EDI, and email.

Customer Support

Ability to monitor and accurately control response to customer requirements in timely order fulfillment, expedite, changing, canceling, pushing out existing orders, or all other business requirements. RFQ/ Successful price negotiation. Ability to process RFQ and negotiate cost and resale internally/externally, parts number set up or account set up Understand and can explain gross profitability to negotiate pricing with customers and suppliers when new design biting process and cost reduction process. This includes creating an accurate/organized spreadsheet to show the customer name, parts number, current cost/resale/GP%, proposed future cost down stricture, and cost down% against current pricing. Capability to coordinate customer quality requirements includes shipping method, PPAP, Green requirements, critical/non-critical failure analysis timely. And process it through email and/or ERP system. Strength in all internal/external business requirements both with professional phone calls and email immediately. Skills to solve an issue coordinating internal/external team consultants, conference and/or discussion with all level people promptly. Ability to understand accurate use of excel's, word, outlook, and PDF. Ability to learn/support semiconductor products, technical, quality, and lifecycle. Ability to learn new business processes & tools professionally.Capable of maintaining/ establishing business relationships with customers and suppliers at all levels. Skills to organize large-scale data SOP, PCN, customer contact list, pricing list, business report, and action items.

TDK Corporation Of America Lincolnshire IL 2011-August 2018

Senior Customer Service Level II for an Electronic Component Manufacturer. Responsible for a portfolio worth 56 million dollars. With a close communication level with customers from order placement to delivery.

Daily Responsibility

Current market conditions and market shares Quotes, new purchases, and RFQ Weekly MRP requirements on new purchases pull-ins, push-outs, and cancellations.

Fulfillments of shortages for that week Work with planners/buyers commodity managers with all aspects of production.

Follow order expedite from customers to factory personnel.

Discuss with factory personnel on design and quality issues Liaison between International Headquarters and customers.

Order Placement

Process new EDI order Place production order with correct factory location.

Receive/Review Hot orders schedule production with the factory.

Confirm lead time with the factory.

Speak with other International branches on using and sharing their stock.

Customer Support

Update Vendor chain of command surveys Complete Quality survey with the correct factories. Provide RMA, credits as needed.

Commercial Product Group of Hart & Cooley Carol Stream, IL 2009 - 2011

Customer Service Representative for Large Building Manufacturer. Responsible for the day-to-day activity for Multiple Products Lines, both to OEM and Distributors.

Daily Responsibility

Quotes, new purchases, and large project bid package weekly MRP report at the OEM level stocking multiple Distribution Centers Worked with architects, distribution planners, and buyers.

Expedited current order, with production teams, Worked closely with engineers on custom designs. Reviewed prints and specifications.

Order placement

Processed EDI Placed production with factory

Confirm raw material quantity for quick order with the production line.

Switch customers from competitors’ products to ours.

Quoted freight cost

Processed Account Information

Set up new accounts Provided credits – RMA

Customer Support

Provide lead and warranty information Provide necessary documentation on Submittals Set up delivery to job sites Follow up with lost Awards or Bids Process re-quotes to be competitive in the Market when needed Discussed product lines and applications.

Nichicon American Corporation, Schaumburg, IL 2000 - 2009

Senior Customer Service Level II Lead for an ISO, QS Certified Electronic Component Manufacturer. Responsible for a portfolio worth 4 million dollars. The emphasis on maintaining production levels for various Contract Manufacturers. Kept a close communication level with customers from order placement to delivery. Involved startup programs on numerous OEMs. Trained new hires.

Daily Responsibility

Current market conditions and market shares.

Quotes, a new purchase, and RFQ Weekly MRP requirements on new purchases, pull-ins, push-outs, and cancellations fulfillments of shortages for that week.

Work with planners/buyers commodity managers with all aspects of production.

Follow order expedite from customers to factory personnel.

Discuss with factory personnel on design and quality issues Liaison between International Headquarters and customers.

Order Placement

Process new EDI order Place production order with correct factory location Receive/Review Hot orders schedule production with the factory.

Confirm lead time with the factory.

Speak with other International branches on using and sharing their stock.

Update vendor part number list with new approved parts Switch customer from non-compliant number part to complaint number part.

Processing Account Information

Set up new accounts with the accounting and MIS departments.

Verify Banking information.

Correct ship to/bill to address as needed Set up with shipping department to the correct shipping methods.

Set up with accounting electronic billing and payment.

Customer Support

Update Vendor chain of command surveys Complete Quality survey with the correct factories. Complete NAFTA paperwork.

Follow up with factories on PPAP completion.

Provide RMA, credits as needed.

Additional Experience

Innovation: Worked closely with programmers in test mode. I have demonstrated the ability to maximize operational efficiency.

Customer Service: I have the skills necessary to recognize both the internal/external customer and constantly exceed their expectations.

Business Acumen: I am a decision-maker with a strong work ethic and I am an organized individual.

Education

Syracuse University, Syracuse, NY School of Education Masters of Science

The University of Louisville, Louisville, KY School of Education Bachelor of Science

Awards

2018 Digikey Number One Passive Supplier Ranking

2018-2017 Digikey Supplier Monthly Passive Number Sales

2016 TDK Global Division Sales Team Award-Winners

2010 Customer Service Employee Of The Year- Commercial Product Group of Hart & Cooley

Software Experience

JDE

AS400

BPICS

Various customer portals

Consignment inventory portals

Various customer service platforms

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