Taylor

Humphreys

865-***-****

admjye@r.postjobfree.com

**** ***** ********

Knoxville, TN 37931

EDUCATION

Tennessee Technological University, Cookeville, TN Graduated July 2020 Bachelor of Science in Business Administration

Major: Business Management

Concentration: Human Resource Management

Minors: Social Science and Science

Roane State Community College, Harriman, TN Graduated May 2018 Associate of Science in Business Administration

Graduated Magna Cum Laude

WORK HISTORY

Kroger, Knoxville, TN April 2020-present

E-Commerce Supervisor September 2020-present

• Improved every department metric and brought the department from the bottom 20% in the Nashville Division to consistently within the Top Ten departments in the division in a six-month time period

• Increased average number of sales for the department by ensuring associates follow all best practices thus increasing efficiency and productivity

• Ensure associates have excellent customer service skills to provide customers with an exceptional experience

• Train and coach all new associates on all department operations

• Conduct employee performance appraisals to continue to train and develop associates, improving employee retention

• Write an effective schedule for over 30 associates, managing labor productivity Associate Resource Manager April 2020-September 2020

• Managed and maintained up to 500 employee profiles, including pay, job assignment, and training and development

• Processed all HRIS and ATS employee transactions in systems, including Kronos, KnowMe, and ExpressHR

• Determined staffing requirements, and interviewed and hired quality candidates to meet those specific requirements

• Organized and lead New Hire Orientations

• Coordinated with department managers to ensure the completion of new hire performance appraisals

• Evaluated labor productivity for each department to determine staffing needs

• Ensured all new hire training was completed and certifications stayed up to date

• Innovated new training schedule template for department heads to use Chick-fil-A, Knoxville, TN January 2017-April 2020 Kitchen Manager

• Reviewed applications to select quality candidates

• Conducted open, group, and individual interviews depending on business needs

• Supervised and trained kitchen staff on daily operations

• Conducted regular staff meetings to ensure associates stayed up to date with new operations, trainings, and goals to improve

• Innovated and implemented new cleaning procedures

• Responded to customer inquiries and complaints and provided excellent customer service