Director of Operations
Resume:
Susheel "Shue" Kumar
*** ********* **. ******** *****, VA 23462
**********@*****.***
Skills Summary
Process Improvements
Leadership & Communication
Strategic Planning
Internal Audit
Training & Development
Budgeting & Forecasting
Team Management
Policies & Procedures
Quality Assurance
Recruiting & Planning
P&L Accountability
Coaching & Mentoring
Project Management
Sales & Profits
Customer Service
Work Experience
Pure Foods Management (Popeyes Franchisee) June 2020 - Jan 2021
Director of Operations (Norfolk Market)
Responsible for 15 Popeyes Stores with Sales Exceeding $30 Million Dollars and over 600 Employees
Developed Two Stores into Training Stores as they were none in the Market.
Developed a struggling market to achieving targets in all metrics.
Oversee 3 District Managers with 5 stores each.
Make sure that the District Managers are driving great results in Sales, Food Cost, Labor, B&E, SOS and VOC through daily Follow up, weekly 1:1’s, Outlier Conference Calls and Period End Financial P&L Meetings to assess the results for the period
Responsible for all Financials, Human Resources Management, Training and Development, Vendor Management and Negotiations, Infrastructure Development etc.
Brought in new Vendors with better credentials and negotiated better deals for the company resulting in 20% less expenditure
Implemented Popeyes Values & Culture resulting in overall better Market Performance
Brought a Financial Losing Market to Profitability
KBP Foods (KFC’s Largest Franchisee) April 2012 - December 2019
Director of Operations September 2018-December 2019
Responsible for 30 KFC’s Stores with Sales Exceeding $50 Million Dollars and over 1000 Employees
Oversaw 3 Area Coaches as Director of Operations (Designate) and oversaw 7 Managing Partners as Area Coach
My Market was in Top 5 in KBP Foods in all Metrics, such as: Sales, Food Cost, Labor, Voice of Customer etc.
My Market was in Top 5 EBIDTAR in the entire Company
Made sure that the Area Coaches were driving great results in Sales, Food Cost, Labor, B&E, SOS and VOC through daily Follow up, weekly 1:1’s, Outlier Conference Calls and Period End Financial P&L Meetings to assess the results for the period
Responsible for all Financials, Human Resources Management, Training and Development, Vendor Management and Negotiations, Infrastructure Development etc.
Ambassador of Excellence Director Track Award Winner and Trained to become future Director of Operations at Company Headquarters in Kansas
Circle of Excellence Award Winner for Excelling in Implementing KBP Values and Culture. My name was engraved with other winners at the Hall of Fame Wall at Company Headquarters
Midway through the current year was in the running for Top Ten annual event for the 4th consecutive year to be held in Mexico, February 2020
Area Coach May 2014 – September 2018
Responsible and Accountable for 7 KFC/TB Stores for KBP Foods. Largest KFC Franchisee with over 700 Stores
Top Ten Award Winner 3 years in a row for excelling in all Metrics, such as: Sales, Labor, Food Cost, VOC, SOS, B&E etc.
Top Area Coach in EBITDAR earnings from Virginia for 4 years consecutively
Ambassador of Excellence Award Winner
Recognized for being Top 5 Area Coaches in KBP for internal promotions and least turnovers
Developed 2 Managing Partners who became Area Coaches for KBP
Recognized for great customer service through great training and coaching and advancing KBP Values and Culture with the Circle of Excellence Award
Developed multiple Managing Partners through Teaching and Coaching along with follow up on a daily basis with Metrics Reports, Weekly 1:1’s, Outlier Calls and Periodical P&L Meetings to optimize all relevant metrics
Awarded periodical recognitions to Top Performers at a formal dinner setting
My Managing Partners were awarded Top Ten Awards and trips to Mexico at the company annual meetings multiple times over the years for excelling in metrics
Member of Area Coach Council Committee to advance and implement KBP values and culture through Servant Leadership
Managing Partner April 2012 – May 2014
Top Ten Award Winner 2 times and recognized at the company annual meeting in Mexico for Excelling in all Metrics
Fixed 4 broken down KFC/TB stores and restored them to the Top Ten level of performance in KBP during my tenure as Managing Partner
Top EBITDAR earner at all 4 stores among 60 stores in Virginia
Member of Managing Partner Council to Advance and Implement KBP Values and Culture through Servant Leadership
Hired, Trained and Developed Team Members to Management Positions consistently and was the least turnover Managing Partner during my tenure and was recognized for it
Recognized for best operated stores through Great Customer Service and well trained staff
Burger King Corp. February 2010 – March 2012
General Manager
Oversee operations at a designated store
Developed struggling store and brought it to the Top 7th Restaurant in the entire Burger King Corporation. This Achievement was recognized by the Vice President of Burger King Corporation personal visit to the store. The store became a Training Store the following year because of its excellence
Recognized for best run restaurant through Great Customer Service and Well Trained Staff and Excelling in all Metrics
Hired, Trained and Developed team members to ensure that they can maintain positive experience for customers
Developed Restaurant Financial objectives by developing Financing, Strategies, Weekly Forecast and Budgets, Analyzing Variances, Monitoring Financial Controls
Ensuring all Human Resources Programs, Company Policies and Procedures, Preventive Maintenance and Safe Working Environment is Implemented
Vibha Enterprises (7-11 Franchisee) March 2004 – January 2010
General Manager
Oversaw operations of designated store and helped the owner in managing 3 more 7-11's
Hired, Trained and developed team members. Develop managers internally and trained external hired managers to ensure that they can maintain positive experience for customers through well trained staff
Ensuring all Human Resources Programs, Company Policies and Procedures, Preventive Maintenance and Safe Working Environment is Implemented at the designated store and additional 3 stores with the help of respective store managers
Managed, Ordered and Controlled all Inventory for designated store and additional 3 stores to help the respective store managers
Helped other 3 store managers in store operations as needed to maintain profitability
Zaika Fine Indian Cuisine May 2000 – January 2004 Principal
Converted Contemporary Restaurant with flailing sales into thriving indoor outdoor upscale eatery attraction, local clientele, VIP’s and Corporate Executives
Re-staff and redesign front and back of the house operations
Implemented incentives to support customer-centric objectives, positioned favorable negotiation with Radio Station to implement aggressive advertising campaign and 12 hour community outreach event that attracted and fed nearly 2000 customers
Sold restaurant within 4 years at 300% profit
Education
Bachelor of Commerce, Osmania University, (Hyderabad, India)
Master in Business Administration, Osmania University, (Hyderabad, India)
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