Brad Garbus

**** **** *****

Suffolk, VA *****

admjve@r.postjobfree.com

757-***-**** [cell]

May 2021

Management, Recruiting, and Human Resources

RE: Full-Time Career Opportunity

I have over 25 years of experience in the customer service, product demonstration, and technical support industry. My experience is expansive, proven adaptable, and very customer service focused. I am searching for a career that will utilize my customer service skills. I am fully dedicated to a life-long career, not just a job. As you will see in my resume, I have in-depth experience in multiple areas ranging from highly technical, product demonstration, customer relations, project oversight, quality assurance, training, and pastoral care to highlight a few. I bring a wide variety of knowledge and experience into every situation. I am dedicated and adaptable to any work environment. I have been awarded for my accomplishments, in multiple areas, over my 25 years of service for volunteerism and proven customer satisfaction results. I intentionally did not tailor my resume to your job posting in order to demonstrate I would bring a wide variety of talents to your organization. I wish to have a more in-depth conversation about how I can be an asset to your company and customers.

I have been drawn to, and believe in, what your company stands for and because of your culture and service to your customers. I do not provide my resume without careful consideration; I research and carefully consider each application. It is my purpose in life to provide amazing customer service. To ensure customers have the very best experience possible, whether it is an external client or internal team member. My work and volunteer efforts have always reflected my determination, character and desire to help others be successful. I engage in every aspect of the business to enhance efficiency without sacrificing quality. If I am uncertain of an answer, I will use all my resources, to find the appropriate answer. I am not ashamed to admit when I don’t know the immediate answer. I use every challenge as a constant learning and growth experience. I have always been extremely reliable; coming in early and staying late to ensure all tasks are completed properly. I would be an asset to your team and ask for the opportunity to earn your respect and demonstrate my work ethic, talents, dedication, and commitment to meet and exceed your expectations and standards. While I do have some sales experience, I strongly prefer a position in service and support. If you have any questions please contact me via phone, email, or text. I sincerely appreciate your time and consideration. I take this opportunity very seriously. I look forward to hearing from you and always welcome feedback toward growth. With Gratitude,

Brad Garbus

Brad Garbus

1201 Buoy Court, Suffolk, VA 23435

Cell: 757-***-****

admjve@r.postjobfree.com

OBJECTIVE

Devoted to a permanent career that takes advantage of my talents, and diverse experience, while providing authentic and adaptable support to our team, and customers through the embodiment of the company’s beliefs. EMPLOYMENT HISTORY

COX Communications - Chesapeake, Virginia - 2019 to Present Customer Sales Representative, In-bound - COX Communications - 2019 to Present

● Assist customers with connecting or upgrading COX services that best meet their needs

● Build customer loyalty through offering value in the products and services available

● High pressure sales environment.

Canon Information Technology Services Inc. - Chesapeake, Virginia - 1996 to 2019 Program Coordinator - Program Management Group - 2007 to 2019

● Author and maintain multiple policies and procedure documents

● Actively support CSO (Customer Support Organization) Accounts providing insight and guidance

● Coordinate with Sales team to streamline escalation processes

● Provide supervisory oversight to our Canon Professional Service (CPS) team as liaison between the EOS Support Team and the Canon USA CPS Group

● Develop and provide oversight of the Balanced Score Card awareness efforts for over 2 years

● Liaison for New Web escalations to Canon USA for website development and issue tracking

● Track and report performance results biyearly to Canon Inc. in Japan Customer Relations Representative - 2005 to 2007

● Replied to all Executive and Presidential Correspondence

● Resolved complaints from: Better Business Bureau, State Attorney General, Media Contacts, Public and Investor Relations

● Developed the current CPS escalation process which was later expanded to other business groups

● Provided in-depth customer complaint investigation to resolve any perceived problems

● Built client relationship and brand loyalty by providing a timely response to any questions or issues

● Advocated customer concerns to other departments to generate customer satisfaction Product Technical Support Representative I & II - 1996 to 2005

● Troubleshot inbound calls for both Canon Printer and Small Business Products

● Processed service dispatch requests for Canon service providers

● Trained new hire agents on all Small Office Home Office (SOHO) products and processes

● Monitored and mentored support agents for quality performance standards

● Maintained and published team statistics and performance measurements CROSSMARK Sales and Marketing / Sommelier (part-time) - Chesapeake, Virginia - 2018 to 2019 CROSSMARK Customer Engagement Specialist

● Directly interacted with retail customers serving as a brand ambassador for Sam’s Club through in-store demonstration events. Providing fun and engaging product presentations, generating brand awareness and directly driving sales of products and services

● Licensed to serve alcohol in State of Virginia; providing samples to adult Sam’s Club Members Sam’s Club & Advantage Sales and Marketing (part-time, seasonal) - Chesapeake, Virginia - 2003 to 2010 Sam’s Club Electronics Sales Associate, Product Demonstrator, Sommelier, and Office Administrator

● Processed and finalized payroll for Sam’s Club Personnel Office

● Managed, updated, and posted employee schedules and time sheets

● Assisted members with technical electronics related sales questions

● Reached and exceed electronics sales targets on regular basis

● Exceeded performance targets in up-selling of extended service plans and add-on accessories FORMAL EDUCATION

ITT Technical Institute - Norfolk, Virginia - 1994 to 1996 Associates of Applied Science Degree in Electronics Engineering

● Applied fundamentals of component-level electronics

● Programmed and demonstrated knowledge of Programable Logic Controller (PLC) technology

● Projects included control of AC and DC systems through program-coded control via computers parallel-port

● Senior Editor of “Technogram”, college campus publication

● Elected multiple terms serving as President of the Student Council

● Maintained 3.5 GPA and recognized for multiple academic achievements (transcripts available) SPECIFIC TECHNICAL SKILLS

● Advanced and applied knowledge of Microsoft Office: Excel, Word, PowerPoint, Visio, and SharePoint

● Comfortable with operation of multiple Apple and MAC OS (operating systems) and programs

● Applied frequent use of Excel pivot tables for reporting purposes

● Expert level usage of multiple CRM programs and sales platforms including PeopleSoft, Vantive, IBM Sales Center, File Transfer Protocol (FTP), and various other interface systems

● Applied knowledge of presentation creation using Microsoft PowerPoint

● Advanced technical, written and oral communications skills

● Component level troubleshooting and repair

● Basic level of knowledge configuring network device software and hardware

● Process flow and diagram creation for both operational and technical levels using Visio

● Ability to communicate highly-technical information in non-technical, end-user appropriate terms SPECIFIC SALES SKILLS

● Ability to quickly identify a customer’s specific product needs and preferences

● Offer a no-pressure sales experience that enables the customer to feel comfortable throughout transaction

● Represent the company’s mission to promote an engaging and positive experience

● Inspire confidence in the customer’s purchase decision, building brand loyalty, trust, and repeat business SPECIFIC CUSTOMER SERVICE SKILLS

● Accomplished in customer relations skills, negating need for further escalation

● Unique ability to understand highly complex situations and communicate in a reassuring manner

● Extensive experience in relating empathically to any situation while exploring logical and agreeable solutions

● Extremely customer service oriented ensuring the best possible outcome SPECIFIC LEADERSHIP SKILLS

● Extremely company culture centered and mission driven

● Proven experience in leading teams with differing opinions and perspectives to find common solutions

● Ability to guide a team in a servant leadership role through humility earning trust and respect

● Experience writing, editing, and delivering employee and self-appraisals

● Consistently driven to help each team member to understand their key role in the company’s mission

● Continuous focus on team members strengths to build a motivated and inspired team

● Coach individuals to exceed standards, set personal goals, and face challenges with enthusiasm

● Willingness to lead by example while earning trust, building confidence, and empowering talent NOTABLE AWARDS & ACHIEVEMENTS

● Awarded “Canon MVP Recognition” on multiple occasions

● Awarded “Canon Americas President’s Circle of Excellence”

● Awarded “Winner’s Circle” recognition for performance in Executive Customer Relations

● Continuously entrusted with mentoring teams by inspiring natural leadership abilities VOLUNTEER EXPERIENCE

HRBOR (Hampton Roads Business Outreach) - Hampton Roads, Virginia - 2013 to 2015

● “Developing diversity in Hampton Roads for the LGBTQ+ business community” Multi-denominational Fellowship - Newport News, Virginia - 2012 to 2015

● Formally trained Lay Pastoral Care Associate providing counseling support for congregation

● Chief Newsletter Editor; successfully transitioned newsletter from printed format to online publication Harbour View at the Riverfront and Golf Villages - Suffolk, Virginia 2010 to 2015

● Served on Advisory Committee as Waters Edge condo community representative

● Webmaster and site administrator for over 1900 community residences

● Assisted in formation and ongoing collaboration with the Suffolk Police Department for the Harbor View’s Neighborhood Watch Program

Waters Edge at the Riverfront - Suffolk, Virginia 2008 to 2014

● Leadership position on Board of Directors: Vice President and Secretary (multiple terms)

● Webmaster for condo community website and resident portal

● Exercised fair and financially sound decision making skills to support residential and fiduciary duties

● Assisted with cost-savings efforts to maintain community amenities and social activities PERSONALITY PROFILE HIGHLIGHTS

● Myers-Briggs INFJ (Introverted Intuitive Feeling Judging)

Ultimate perfectionist; outwardly personable, supportive, and encouraging

Naturally organized and proactively anticipates all possibilities

Observes and predicts likely future outcomes with accuracy

A diligent, dedicated, resourceful, and principled employee

Passionate about healthy relationship building

Leads with a calm, optimistic, and realistic sense of clarity and confidence

Intuitively able to see the bigger picture while understanding how each piece fits

Natural ability to build trust, inspire ownership and responsibility in others

● Leadership Vision Type: Thinking - Relator

Profoundly rational capacity for relating to others

Encourages and inspires open, honest, and trusting work relationships

Enables a sense of calm, instilling feelings of value and appreciation

Ability to naturally relate to others and logically suggest solutions REFERENCES & REQUESTS

● Edward Aniolek - President - Waters Edge at the Riverfront, Board of Directors

● Samual Acevedo - Site Manager - Crossmark Customer Engagement Team

● Art Collins, Chairman of the Board & Executive Director, (retired) - Bon Secour Health System

● Additional professional and personal references available upon request

Contact this candidate