MARLEE HEATH

Baton Rouge, Louisiana 225-***-**** admjuc@r.postjobfree.com

EDUCATION

Louisiana State University (LSU), Baton Rouge, LA December 2021

Bachelor of Science, Sport Administration, Sport Commerce Minor: Business

EXPERIENCE

Game and Event Management Intern December 2019 – Present

LSU Athletics Event Management Department, Baton Rouge, Louisiana

Manage and oversee all game operations for LSU Men’s Basketball, Gymnastics, Baseball and Men’s and Women’s Golf

Communicate effectively through radios, e-mails, phone calls, text messages, virtual calls, and in person communication to produce the best game day environment

Direct and schedule 2-40 Geaux Team intern members by instructing the setup/breakdown of each facility and monitoring them during game days to ensure the best customer service

Manage parking and staffing operations for the LSU Football season

Oversee 2-60 workers of an external security company, Landmark, during events and game days.

Work proficiently in Microsoft Publisher to create and design Visiting Team Guides, Operations Manuals, and NCAA Regionals Participant Manuals

Collaborate with other interns and full-time staff to creatively pursue the most effective and efficient way to reach our short and long-time goals for the sport seasons

Build and start up a new tour program for visitors of our athletic facilities

Gameday Operations Intern August 2019 – December 2019

Geaux Team, Baton Rouge, Louisiana

Assist Event Management Department with game day operations

Communicate effectively with our team through radio in order to accomplish certain needs

Guaranteed exceptional customer service to all guests and fans

Reinforced rules that have been set by LSU, such as Geaux Clear Policy, to our guests and fans

Game Day Intern May 2019 – August 2019

Baton Rouge Rougarou, Baton Rouge, Louisiana

Assisted in all aspects of baseball game day operations

Promoted the team throughout games by selling merchandise to fans

Developed effective and efficient way to set up and break down concession stand

Catered to special guests who rented out the Party Deck

Barista September 2018 – December 2019

Starbucks, Denham Springs, Louisiana

Ensure customer satisfaction through customer connections and engagements

Collaborate with coworkers to effectively open and close the store

Listen to customer complaints and fix their problems

SKILLS/AWARDS

Awards: Taylor Opportunity Program for Students (TOPS) Recipient (August 2017 – Present)

Skills: Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher, Microsoft Outlook, and EMS

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