Data entry/ clerical/ customer service
Resume:
ERLINDA MENDOZA
Client/customer service/bilingual
CONTACT
PHONE:
Indeed link:
www.linkedin.com/in/emendoza890123
EMAIL:
*********@*****.***
Hobbies
Reading
Hiking
Road trips
EDUCATION
ASU West Campus
Glendale AZ,
Estrella Mountain Comm College
Avondale AZ,
WORK EXPERIENCE
PSCU-Bilingual CSR
Feb 2003–March 2004
High call volume contact center for credit unions. Inbound calls, billing questions, services provided by each credit union, verify by visa, sensitive financial account information.
Medicare (VANGENT)-Bilingual Tier II
April 2004-May 2006
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries. Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Service Star LLC (Nationwide Debt)
Inbound call center for debt negotiation program. Account inquiries, billing questions, payoff quotes, and program related info.
Superior Health (Centene Corp)
Oct. 2010- March 2011
Administrative assistant to contract coordinators.
Responsibilities included extensive data entry and assisted with incoming provider contracts. Requiring accurate and timely data entry into our databases and spreadsheets, extracting reports, and assisting applicants.
SKILLS
MSOffice, Powerschool, Amysis
Type 65 wpm
Work Ethic
Critical Thinking
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