Operations Manager Office

Vishal Kapadia

Easton, MD ***** 717-***-****

**************@*****.***

Operations Manager

Highly organized, resourceful, and accomplished Healthcare Administration professional with extensive experience in directing business and health care operations. Operations Manager committed to supporting health care providers in the high-quality delivery of patient care. Currently seeking to obtain a position where I can utilize my clinical and educational experience, and to ultimately expand on my understanding and knowledge of clinical operations management. CORE COMPETENCIES

HIPAA Medicare Insurance Verification Medical Coding Physical Therapy Outpatient Treatment Office Management Health & Safety Training e-Medsys EHR WebPT MS Office Suite

EXPERIENCES AND ACHIEVEMENTS

Tidewater Physical Therapy, Centreville, MD 2016 – Present Tidewater Physical Therapy is a Certified Medicare Rehabilitation Agency and is the most widely recognized, highly accredited physical therapy firm with 15 locations in Delmarva. Operations & Office Manager • 2016 – Present

Responsible for managing high-volume outpatient physical therapy practice, specialized in Lymphedema Treatments. Provide management and support to clinic and company as a whole.

Coordinate treatment and training schedules for 2-4 Physical Therapy Technicians.

Subject matter expert on insurance verification, HIPPA compliance, benefit guidelines, medical coding, data entry, MSDS, and document control. Responsible for training staff company-wide on these protocols and guidelines.

Serve as liaison to billing office for special claims cases across all locations and led new initiative on expediting claim processing.

Responsible for identifying areas of opportunity to increase practice profitability and operational efficiencies. Budgetary management for special projects.

Oversee the improvement of clinical procedure practices, ensuring compliance with company policy, Medicare and HIPAA guidelines

Lead quarterly Fire & Disaster Training for primary clinic site in Centreville.

Coordinate community events to establish clinic as a progressive leader in comprehensive rehabilitation services, in an effort to expand our presence within the local healthcare marketplace.

Worked closely with management on marketing communications with government bodies including the Department of Aging on new company initiatives. Special Assignment: Community Ambassador • 2018 – 2019

Assigned as temporary traveling ambassador, responsible for providing managerial and patient care assistance to 15 locations.

Led digital transformation initiative for all 15 locations, training and supporting the implementation of new web-based documentation, scheduling and billing standardization system.

Vishal Kapadia

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Traveled 100% to all 15 site locations across the Eastern Shore of Maryland as well as the Lower Shore of Delaware, often visiting multiple sites per day.

Trained new hires at multiple locations, as well as participating in interview and hiring processes.

Chesapeake Bay Aquatic & Physical Therapy, Bowie, MD 2012 – 2016 Chesapeake Bay Aquatic & Physical Therapy is a privately owned and operated outpatient company with 5 locations across Maryland.

Physical Therapy Technician Supervisor • 2012 – 2016

Dual role, responsible for supervising 4-5 Physical Therapy Aides as well as carrying out full responsibilities of a Physical Therapy Technician.

Managed the patient scheduling, aide coaching, training, and compliance for Jr. Therapy Aides.

Carried out hands-on patient care activities including administration of modalities, therapeutic stretches & exercises.

Administered various modalities such as cryotherapy, moist heat therapy, cervical/lumbar traction, electrical stimulation and iontophoresis.

Ensured that proper and safe techniques were utilized both on traditional land settings and aquatic settings.

Managed the Wellness & Fitness program, geared towards discharged patients who can gain further benefit from post-rehabilitation conditioning.

Assisted in the development, implementation, and management of newly improved clinical compliance log, adding a focus on the maintenance and upkeep of all equipment.

Managed capital expenditure and purchase of all medical equipment and clinical supplies for multiple site locations.

Physical Therapy In Action, Silver Spring, MD 2011 – 2012 Physical Therapy In Action is a privately owned company committed to providing individualized and advanced physical therapy treatments to patients while embracing the highest quality of patient care. Lead Technician• 2011 – 2012

Worked alongside owner and only Physical Therapist in high volume clinic setting.

Managed 5-7 patients at a time, administering and educating individuals on therapeutic modalities as per their individual plan of care

Prepare and adjust proper patient fit for decompression treatment with specificity on localized dysfunctional area.

EDUCATION & CREDENTIALS

Bachelor of Science, Exercise Science, Skidmore College, Saratoga Springs, NY Credentials: CPR and First Aid Certified (Current) Vishal Kapadia

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Languages: English (Native), Gujarati (Proficient), Hindi (Basic) References available upon request

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