TAMMY MARTIN

**** ********** **, ******, ** *****

909-***-****

admjoi@r.postjobfree.com

Professional Summary

Skilled team player with strong background in customer and support related environments. Works well independently to handle assignment deadlines and always ready to go above and beyond basics assignments. Quick learner with excellent computer abilities. Skills

• Strong Customer Relations • Policy Review

• Contract Coordination • Analytical Research

• Business Writing and Grammar • Comprehensive Planning and Coordination

• Team Collaboration • Code and Regulatory Compliance Experience

Warranty Service Representative Jan 2020 Apr 2021 Manpower - Johnson Controls, Inc. Norman, Oklahoma

• All facets of customer service.

• Verify dealer submitted warranty claims.

• Interpret warranty claim requirements.

• New HVAC unit registration.

• Set-up new user registration.

• Warranty claim entries and documentation.

• Comprehensive problem solving for dealers and distributors.

• Credit and rebill data entry.

Engineering Technician II Nov 2005 Feb 2019

Western Municipal Water District Riverside, CA

• Lead customer service front counter assisting with due diligence and accepting payment for services.

• Explain and prepare water and sewer capacity fees for customers who wish to make connections or develop pipeline, while adhering to strict district standards and specifications and regulatory compliance.

• Process Will Serve Letters, Fire Flow Tests, Temporary Hydrant Meter Rentals and Agreements, District-wide Conditions of Approval, Notice to Proceed, Notice of Release, Grant Deeds, Utility Requests for Non-Interference Compliance and Property Entitlements.

• Perform plan check for new tenant improvements and new development requiring water or sewer connections.

• Prepare and process Participation Agreements, Provisional Water Service Agreements and Construction Agreements.

• Facilitate and prepare annual ISO reports for city and county fire departments.

• Oversee customer paid projects and maintain files to completion for customer paid development projects.

• Understand, research, convey and process of annexations and related fees.

• Implemented and led Water Regulations Committee while working with staff as a team to facilitate edits to completion.

• Developed Standard Operating Procedures for Development Services to assist in relaying accurate information.

Billing Customer Service Representative Aug 1998 Nov 2005 Murrieta County Water District Murrieta, CA

• All facets of billing customer accounts and customer service.

• Open and close water and sewer accounts for new and existing customers.

• Adjustments to customer water bills through research of water use.

• Generate and review billing reports for past due account notices.

• Acceptance of customer payments and daily balance for accounts receivable.

• Perform accounts payable and accounts receivable.

• Import/export meter reads.

• Led, implemented and managed utility billing software conversion.

• Member of Employee Rules and Regulations Committee.

• Stand-In for Board Secretary during absence.

Education

Associates of Arts: Foundations of Business Sep 2013 University of Phoenix Tempe, AZ

• GPA 3.8

Computer Skills

SalesForce, HVAC Navigator, ADP Inside; Microsoft programs including Word, Excel, Power Point, Outlook. Visio; knowledge of various accounting and billing including, NxTrend, CIS, Lawson, BuySmart and CBSW; ESRI/GIS, Adobe Acrobat References

• Jimmy Chen, Principal Engineer and former Engineering Supervisor at Western Municipal Water District, 951-***-****

• Lynn Lyons, Accounts Receivable for Addison Transportation, 951-***-****

• Julie Parker, Retired from AT&T as CSR, 918-***-****

• Jamie Rinker, Warranty Processor for Johnson Controls, Inc. 405-***-****

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