LIANA ROBERTS

***** ***** ***** **

Montgomery Village, MD 20886 admjln@r.postjobfree.com 240-***-****

To provide an executive level of customer service and client relations based on outstanding communication and interpersonal skills. Seeking to apply my reputation for excellent written and oral communication skills, strong organizational techniques, and adaptable personality, to fulfill the company’s needs. Also bilingual in English and Spanish.

SKILLS & ABILITIES

Extensive experience in servicing customers, both in-person and by telephone, in the property management industry. As an independent self-starter I also poses extensive experience problem solving and multitasking. Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others. Lastly, I pose strong customer service, and administrative skills.

EXPERIENCE

COMMUNITY MANAGER The Montgomery Village Foundation

5/2017-5/2021

Manage day-to-day operations of 5 condominium communities and 1 HOA under contract with MVF Community Management.

Carrying out policies and directives of the respective Boards of Directors within the framework of adopted budgets and management contracts.

Prepare and arrange for bid specifications to request for proposals on major rehabilitation, construction or maintenance projects.

Representative for the Boards in contract negotiations and recommends selection of contractors and other suppliers and supervise contractors as needed.

Provide guidance and participates in Board deliberations as required making recommendations regarding maintenance needs and financial decisions.

ADMINISTRATIVE ASSISTANT The Montgomery Village Foundation

07/2015-5/2017

Effectively provided secretarial and clerical support as Corporate Secretary to homes corporations and condominiums and respective Community Manager.

Provided additional secretarial support by maintaining homes corporation/condominium files.

Typing all material, including correspondence for the board of directors.

Research data as requested and produced flyers/ mailings for homes corporation/condominium projects.

Other duties included assisting with preparation of board meeting materials and answering and screening phone calls.

CUSTOMER SUPPORT ASSISTANT EQUITY RESIDENTIAL

10/2012-07/2015

Effectively explained lease provisions and community policies to new and current residents.

Conducted move-in walks and new resident orientations. Promptly Effectively explained lease provisions and community policies to new and current residents.

Conducted move-in walks and new resident orientations.

Promptly return resident calls and respond to emails as well as proactively correspond with residents to identify needs and build rapport.

Followed up on resident concerns to ensure exceptional customer satisfaction, communicating effectively with service staff to ensure resident needs are met.

Assists management and fellow employees with the day-to-day operations of the property to include collection and posting of security deposits, rent and all other payments.

ADMINISTRATIVE ASSISTANT KAY MANAGEMENT

10/2008-2/2011

Prepare and arrange for bid specifications and requests for proposals on major rehabilitation, construction or maintenance projects.

Produces flyers/ mailings for projects related to residents and the community.

Performed apartment leasing and frequent translation on behalf of Spanish speaking clients.

LEASING SPECIALIST ING REAL ESTATE/ GABLES

2/2006-2/2008

Effectively maintained product knowledge of the property and competitive properties and produced community market surveys.

Concentrated on implementing sales and marketing plans to try and effectively maximize occupancy.

Lease apartments and aggressively sell the products and services of the property to which I was assigned.

Specifically, respond to site visits or telephone inquiries and conduct site tours. Site tours include, showing and transporting prospects around the property in order to display all property amenities, model apartments and available apartments.

Developed and implemented sales and marketing strategies. Assisted in improving property traffic levels, maintain closing ratios and exceed budgeted occupancy percentages.

LEASING SPECIALIST Kay Management

11/2004- 11/2006

Responsible for all leasing manager functions managing business office functions and clients, while providing executive level support.

Responsible for processing and overlooking all files.

Created guidelines for processing and organization of files. Managed staff of 4. Posting rent payments and inspection of units.

Producing monthly market surveys and marketing plan.

EDUCATION

HIGH POINT HIGH SCHOOL, BELTVILLE MD

DEPLOMA RECEIVED 06/2003

SALES INC, SILVER SPRING MD

COMPLETED 2005

LEASING CERTIFIED

M-100: ESSENTIALS OF COMMUNITY ASSOCIATION MANAGEMENT, CAI

CERTIFIED 9/23/2017

REFERENCES AVAILABLE UPON REQUEST

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