CURRICULM VITAE

OF

Angela Fortune

*. PERSONAL DETAILS

Name & Surname: Angela Fortune

ID Number: 811***-****-***

Health: Excellent

Home Language: English/Afrikaans

Contact Details: (T) 061-***-**** (E) admjbk@r.postjobfree.com

Driver Licence Code B

Dependants Three (3)

2. EDUCATION

Secondary Education

School: St Thomas Senior Secondary School

Highest Grade: Grade 12 (Matric)

Subjects Passed: English First Language, Afrikaans Second Language, Biology, Business Economics, Geography

Year Completed: 2000

Tertiary Education

Institution: College of DuPage (Chicago USA)

Courses: Sign Language 101(Certificate Classes)

Prophetic Dancing

How to manage a small business

Year Completed: 2008

Institution: Frederick Community College (Maryland USA)

Courses: How to start your own business

Guerrilla Publicity

Events Co-Coordinating

Pilates and basic Pistol Shooting

Basic Introduction to the PC world

Year Completed: 2004

IT SKILLS

Microsoft Excel Microsoft Outlook

Microsoft PowerPoint Microsoft Publisher

Microsoft Word Travel Studio (Reservations System

SKILLS

Bilingual

Computer Literate

Efficient

Good Communication Skills

Good Interpersonal Skills

Independent Worker

Motivated and Fast Learner

Organised

Positive Attitude

Team Player

3 Employment History

3.1Abercrombie & Kent Safaris: February 2014 – present

Company: Destination Management Company for the Southern African region

Position: Systems Support Database Processor

Responsibilities:

Provide users with an up to date, accurate and user-friendly Reservation System

Sourcing product information from Business Development or the Suppliers directly

Supporting all operation Consultants and Travel Operating Companies in the UK and Australia from a rates and database perspective

Sourcing Public Liability Insurance Certificates from all Suppliers

Requesting Health and Safety Audits from external Health and Safety Consultants

Communicating daily with our 3rd party supplier regarding Health and Safety regulation.

Ensuring all services are up to date with the latest grading

Assisting with the online Help Desk

Pulling monthly reports regarding heritage fees, public liability and health & safety

Electronically filing all correspondence

Group Quality Control: Managing all Group related auditing of documentation that is produced by Travel Studio i.e. Proposals, Itineraries, Welcome packs etc.

Group Quality Control: Travel Studio related Messaging Reports, Macros and Coding

Handling of gifts capturing and release. Stock control.

In charge of the Storeroom and control inside and out.

Assisting sales consultant with availability

Relieving the receptionist and assisting at reception

Member of the Social Committee,(Arranging events and functions within the business)

Online training through the A&K University

Compliance Training

Studied Think Like A Hacker

Time Management

COVID 19 Compliance Test

Destination Training

3.2 Company: First National Bank CBS- Johannesburg

Position Held:Debit Order Switching Consultant (Call Centre)

Duration: January 2013- February 2014

Assisting inbound department with client service calls,

Receiving and capturing of applications,

Loading customer remarks and complaints

Calling premier clients to confirm/update personal information,

Liaise with premier client’s employers to change banking details for salary purposes,

Follow-up on all applications and queries,

Following up and follow through with Premier banker until

3.3 Company: Akilanga Tour Group, Johannesburg

Position Held: Administration Clerk

Duration:05 January 2010- 01 November 2012

Updating the database and website information,

Clean-up of the guide database,

Handling of PLIC

Drafting documents and correspondence

Preparing reports

Proof-reading and scheduling

3.4 Company: Cultural Care, Chicago USA

Position Held: AU-Pair

Duration: October 2007- December 2009

Full responsibility of different family’s children

3.5 Company: Youth Discovery Program, Johannesburg

Position Held: USA and UK Travel Consultant

Duration: February 2007- September 2007

Processing all applications for selected programs,

Attending career days different locations

Recruiting new members

Hosting seminars and career days, informing what the program is about.

Assisting visa application and Interviews at the Embassy

Booking all flights

Proposals and Itinerary

Ensuring all meet & greets are completed

Assisted with quality assurance

3.6 Company: Nestle Waters, Johannesburg

Position Held PA for Sales Manager and Invoice Clerk

Duration: Jan 2005 -Jan 2007

General Administration,

Capturing of all Sales figures,

Assist walk- in customers,

Allocate Payments

Petty Cash,

Events coordinating, yearend functions and any other functions company hosted

Achievements: Started as receptionist, moved to invoicing clerk, Pa for Sales Manager

Moved Finance department

3.8 Company: Au pair In America Washington DC USA

Position Held AU-Pair

Duration: October 2003- December 2004

4. REFERENCES

Abercrombie & Kent -Corne van Jaarsveld

Contact number 011*******

Email: admjbk@r.postjobfree.com

Akilanga Tour Operator – Weylin Smith

Email: admjbk@r.postjobfree.com

Contact number :011-***-****

First National bank (CBS) -Jack May

Contact number :060*******

Email: admjbk@r.postjobfree.com

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