Johanna Younes

Telecom Domain Sales Manager

Summary

● Business Support System (BSS) expert and lead in presales and delivery for different operators across the Middle East, Africa and GCC regions.

● Responsible for providing operators with their 5 year BSS Strategy together with the evolution towards cloud and 5G introduction

● Developed, presented and aligned with C level customers on their operator’s vision and strategy

● Worked closely with Product Managers on developing new ideas for improving different BSS products based on customer current and forecasted needs

● Led the development of innovative marketing strategies to increase operators’ revenues through working as a consultant for the operators’ Business and Marketing teams

● Spearheaded the analysis, design, configuration, integration, testing and documentation of solutions delivered to different customers

● Managed the fulfillment of customer requirements, analysis of market challenges, and the design of business evolutions

● Took charge of and executed both presales and delivery engagements of complete BSS Transformations, IN (Intelligent Network) Swaps, Single Rating, Convergence, Catalog and Orchestration implementations and regular upgrades for different operators in the Middle East, Africa and the GCC

● Oversaw the IN/Charging System pre sales funnel and provided guidance for all operators in the Middle East, Africa and the GCC

● Awarded multiple recognitions as a Key Employee for several continuous years from employer and C-level customer executives

● Very well organized, goal-oriented with proven self-development capabilities

● Ability to work both independently and as a team member Professional Experience

Jun. 2014 – Feb. 2021

Domain Sales Manager/Certified Senior Solution Architect: Ericsson UAE

● BSS Domain Sales Manager and Lead solution Architect for MTN Group (14 MTN operators) o May 2019- Feb 2021

BSS Lead and Single Point of Contact (SPOC) for all Ericsson BSS products (Ericsson Catalog Manager, Ericsson Orchestrator, Charging System, Mediation) including Ericsson Dynamic Activation for MTN Group Customer Unit (MTN GCU).

Solution Responsible of all BSS pre-sales activities on Group level

Solution Responsible for different Group RFPs and opportunities such as Digital Experience Platform, Catalog Driven Charging, New Operator BSS license, Group pricing book

Responsible for positioning Ericsson BSS products and developing evolution strategies for MTN operators.

Worked with Architecture Heads and BSS Managers from the operators’ side on BSS Strategy alignment and presented to C Level Customers

Worked closely with MTN in assisting them with their Budgeting Guidelines for each of their 14 MTN Operators for 2 consecutive years.

Point of contact for technical delivery escalations for MTN GROUP

Responsible for MTN Group’s BSS and Provisioning Install Base

● Lead Senior Solution Architect in multiple assignments. Assignment selection:

o Zain Group: Jan 2019

Responsible for the BSS Roadmap development for Zain Group

Responsible for all Group Solutions Red teaming reviews o Du UAE: Jan 2018-April 2019

Presales Lead Charging System Solution Architect for IN (Intelligent Network) Swap to Ericsson Charging, responsible of complete functionalities in IN including use cases and features mapping together with the integration in the ecosystem. The deal was won on April 2019 and the project is currently live since 2020. o Ooredoo Qatar: Jan 2017-2018

Presales Lead Charging System (CS) Solution Architect for Catalog driven charging and the BSS transformation

Lead CS Solution Architect for the project delivery of the BSS Transformation.

Recognition received by Oordeoo CIO/CTO

o Ooredoo Group: August 2016-2017

Lead Business Solution Architect/Consultant:

Main duties included analyzing the customers’ pain points and providing Marketing and Business departments with new business ideas and innovations to increase revenues

Ooredoo Kuwait:

● Lead Solution Architect for Single Rating project during delivery o All operators in the Middle East, Africa and the GCC Region (Zain Group, Orange, Ooredoo, MTN): Jan 2017-Dec 2017

Lead Business Solution Architect:

Responsible of all Charging System products in the region and for creating farming and hunting opportunities for Ericsson.

Continuous follow up with Ericsson account teams and operators’ customer teams on creating those opportunities

o Ooredoo Kuwait: November 2014- 2017

Charging System Solution Architect responsible of: Redesigning Ooredoo’s architecture for Mobile Broadband Charging (MBC) Studying subscriber growth, subscriber behavior and its impact on network and new business launches

Mapping current legacy system to Ericsson System as part of a full Swap project (Including all services such as Voice, SMS and Data)

o Ooredoo Qatar: March 2015-July 2015

Customer Solution Responsible:

Performed dimensioning, feasibility studies and solution design as part of the core 3 team for all projects

o Etisalat UAE: July 2013 – November 2014

Lead Business Solution Architect:

Led the Mobile Broadband Charging Project, and provided consulting for all the implementations of new features

Solution Architect for the VoLTE Project

Jun. 2010 – Jun. 2014

Certified Senior Solution Architect for the Global Competence Hub: Ericsson Lebanon

● Lead Solution Architect in multiple assignments

● Worked closely with the customers as a technical advisor on their premises

● Involved in the planning, analysis and integration phases of different projects

● Designed and delivered multiple solutions that improved customer networks in terms of capacity, functionality, and end-user services

● Designed End-to-End (E2E) flows in different projects using different tools such as SPARX

● Identified and initiated business improvements in terms of customer work processes

● Identified several add-on sales opportunities and lead generations through on-site observations

● Worked with customer staff, 3rd Party suppliers, Account and other groups within the Service Delivery organization

● Customer Solution Responsible and part of the core 3 team for different projects

● Developed and delivered several Technical and Methodology Presentations for Ericsson employees.

● Assignments selection:

o Zain Jordan: October 2012-May 2013

Performed complete analysis and design for the Business Configuration CBiO project

Responsible for implementing the business solution on Charging System for both the convergence and the CBiO phases of the project

o Mobinil Egypt: August 2010-June 2011

Led the Ericsson Business configuration team responsible for launching new services

Responsible for multiple Pre-sales projects

Designed and documented the entire Charging System 5.0 business configuration for the Charging Billing in One (CBiO) implementation

o Other Assignments included: Asiacell Iraq, Du UAE, Qtel Qatar, Vodafone Egypt, Etisalat UAE, Wind Italy, Alfa Lebanon

Sep. 2008 – May. 2010

Certified Experienced Integrator Engineer for the Telecom Managed Solutions: Ericsson Global Service Delivery Center (GSDC Lebanon)

● Worked in customer support, troubleshooting and solving issues on several nodes in the Ericsson Charging System

● Estimated costs for integration projects and customer adaptations

● Identified new business development opportunities in BSS

● Assignments selection:

o Mobinil Egypt, MTN Benin/ MTN Guinea-Conakry, Orange Jordan May. 2008 – Aug. 2008

Quality Assurance Manager: Trilog Group - IBM Business Partner (Lebanon)

● Responsible for the QA process and for the final delivery of the product in line with customer requirements

● Developed and delivered product training for new employees

● Responsible for Product User Guide and Installation Guide documentation Feb. 2006 – Apr. 2008

Senior Software Developer: Trilog Group - IBM Business Partner (Lebanon)

● Developed J2EE applications using Java, XML, SQL and product interfacing on portal and servlet APIs

● Maintained and continued the development of the company’s official website

● Developed and worked on a product that received Best 2008 CTO Innovation award from IBM Education

Fall. 2001 – Fall. 2006

Notre Dame University, Louaize, Zouk Mosbeh, Lebanon

● Bachelor’s in engineering (Major in Computer and Communication Engineering). Focusing on Telecommunications, electronics and micro-electronics Languages

● French: Intermediate

● English: Fluent

● Arabic: Mother tongue

Hobbies

● Painting(Awarded Outstanding Achievement by Lotus Institute in World Art Dubai Expo 2021)

● Creating animations & stop-motion videos

● Travel & excursions

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