Sales Executive Vodafone

Sonam Singh

H No.A-*** Okhla Ph-*, Delhi ******

Contact: 971*******

Email:admj6g@r.postjobfree.com

MARKETING & SALES PROFESSIONAL

Seeking a position in an organization that provides me ample opportunity to explore & excel in the field of Marketing and Sales while carving out the niche for personal, professional as well as organizational goals.

SUMMARY OF SKILLS

Having 4 Years of experience in the areas in Postpaid Sales, Stock Management & Store Profitability, Client Service and Solutions selling. Currently associated with Vodafone Mobile Services Ltd as a Team Leader in Postpaid Business.

Understanding of Marketing campaigns, Business Development, Commercial Matters, Sales, Customer Relationship Management, and Customer life Cycle Management and Product visibility.

Key Account Management through Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability.

Team management of 28 agents through Building and maintaining healthy business relations with major client, ensuring maximum customer satisfaction by achieving delivery & quality norms.

Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams.

Good Communication i.e. verbal as well as written coupled with exceptional presentation skills with the ability to perform above expectations.

PROFESSIONAL EXPERIENCE

Investors Clinic Infrastructure Pvt. Ltd.

SINCE Feb 2019 To May 2020

Portfolio Assistant Manager – (Feb 2019 To May 2020)

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Successfully guided home buyers and sellers through sales and purchases of properties.

Counseled customers on current market statistics for local residential properties.

Generated lists of properties that were compatible with buyers' needs and financial resources.

Maintained high referral rates and exceptional feedback from previous clients.

Created realtor and buyer incentives and strategies with agents, builders, lenders, and buyers.

Organized charity and public events to bring awareness to the neighborhood, generating lead flow.

Coordinated appointments with prospective buyers to showcase houses and plots.

Created and maintained a large client base by meeting needs and providing exceptional customer service.

Gathered, distributed and maintained all the materials for buyer incentive marketing plans

Planned and coordinated capital projects by developing scope, collecting and reviewing bids, presenting for ownership approval, and overseeing the project through final closeout.

Creating clean, safe, and functional work environments for all tenants to enjoy which allowed them to focus on their task at hand.

Guiding a team to accomplish short and long-term objectives and by identifying areas of improvement for direct reports, improved team efficiency and effectiveness.

VODAFONE MOBILE SERVICES LTD

SINCE October, 2014 to Jan 2018

Team Leader- Postpaid Sales (May 2016-Jan 2018)

Managing a Team Size of 28 individuals, ensuring KPI delivery in terms of Driving Net Acquisition, Maintaining Customer life cycle management, Enhancing Postpaid Sales Productivity, Broadband Sales achievement and COCP High Profile Customers.

To ensure profitability of organization maintaining Customer Life Cycle Management through different initiatives i.e. from Onboarding a customer and then providing after sales service. Launched initiative of Happy to Help Welcome Cards for smooth Customer onboarding experience. Increased My Vodafone App Penetration for Quality Customer Life Cycle Management.

Evaluating Productivity of Sales Team through Cost based Model to generate revenue for Organization and ensuring Subscriber acquisition cost to be under budget.

Make fact-based decisions regarding marketing campaigns to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer & Competitive Analysis, Collaborator Analysis and Industry & Company Analysis.

Developing Employee engagement Programs, Performance Management System, Vodafone Sales academy training modules for Sales executive, incentive programs for enhancing Productivity of Sales Team.

Emphasizing on First Time Right activity for better Onboarding and Smooth Customer Service Delivery.

Ensuring proper Structure, Grooming of 28 agents for Quality sales and Acquisition Growth.

Ensure lowest Employee attrition with High Productivity

Commercial Officer- Vodafone Store/Mini Store (November 2015- April 2016)

Responsible for the Channel Partner at Vodafone MINI store on all parameters including; sales target Vs achievement, business productivities, Channel Profitability, Churn management, Customer complaints and business initiatives.

Engaged in Revenue Generation and Return on Investment profitability for Business partner.

Monitor competitor activity within the postpaid consumer business and to form strategic plans to increase market share.

Managing Vodafone Store profitability, viability, sustainability with revenue, Post-paid/data acquisition increase for the organization

Designing engagement programs for Business partners and ensuring active participation for the same.

Responsible for all parameters of Vodafone Store including; sales target Vs achievement, Churn management, Customer Service, Store stock management & Entire Cash Management.

Play a Big Roll for making store profitable by Cross selling & Pick Up Silver Customer to Gold Category.

Emphasizing on First Time Right activity for better Onboarding and Smooth Customer Service Delivery.

Engaged in Revenue Generation and Return on Investment profitability for Store.

Monitor competitor activity within the postpaid consumer business and to form strategic plans to increase market share.

Handling Post-paid business through various campaign as Walk out sales, COCP Sales & Door step Service.

Team Management and Motivation.

Month on Month self-earn incentive up to 300%.

EDUCATIONAL CREDENTIALS

Pursuing LLB

10+2 in Science stream from C.B.S.E.(2011)

10th from C.B.S.E.(2009)

ACHIVMENTS

Win certificate in TNPS contest by S&M Head.

Win Trophy in Sales contest by Zonal Head.

Win medals many times on Zonal level contest.

Appreciated by Retail Head on Store profitability with margin of 1L.

Lean how to work with Business Partner at Vodafone MINI Store & Sales Veridical.

PERSONAL QUALITIES

Positive attitude.

Good analyzing power and ability to give best alternative solution to the problem.

Hard working, strong determination.

Disciplined, dedicated and committed with an ability to easily adapt to changing work environment and technology.

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Date of Birth: 17st April

Language Known: English & Hindi,

References: Available on request

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