Support Representative Desktop
Resume:
Faiz Sheikh
B/*** Shangrila,* Bungalows,Versova,Andheri West, Mumbai, 400061 (IN)
****.****@*****.***
PROFESSIONAL SUMMARY
Proactive, enthusiastic and friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Looking forward to delivering uncompromising degrees of service, security, safety, comfort and confidentiality. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Exceptional ability to connect with people and understand their wants, needs, and desires.
EMPLOYMENT HISTORY
Flight Attendant, Lufthansa German Airlines.
Nov. 2006 – Present
Provided high levels of customer service and delivered safety presentations
Frequently earned commendations from my fellow flight attendants and crew members for my professionalism and friendly demeanour
Assisted and catered to first/business class passengers
Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
Provided special assistance needs of passengers such as small children, the elderly, or disabled persons
Announced flight delays and descent preparations
Greeted passengers boarding aircraft and directed them to their assigned seats
Reassured passengers during turbulent situations
Conducted periodic trips through the cabin to ensure passenger comfort and to distribute reading material
Assisted passengers in placing carry-on luggage in overhead, garment, or under-seat storage
Collaborated with colleagues to plan tasks and ensure inflight sales activities
Mentored and assisted new flight attendants on the job
Proficient In emergency situations onboard and trained for CPR and First Aid Customer Service Agent, British Airways. Mumbai, Maharashtra Sep. 2005 – Sep. 2006
Provided customer service and security at arrival/departure terminals
Screened Passenger Baggage for any prohibited or dangerous items
Assisted first and club class passengers with departure/arrival formalities
Conducted ladder point checks at boarding gate
Conducted passport checks at boarding gate
Provided assistance to passengers at the airport lounges
Handled missing/damaged baggage queries
Handled custom formalities for arriving passengers
Conducted stoway/ramp vigilance
Resolved customer complaints or answered customers' questions regarding policies and procedures
Assisted customers in resolving escalated complaints or disputes
Ensured that appropriate changes were made to resolve customers' problems Help Desk Co-ordinator, Electronic Data Systems (EDS). Mumbai, Maharashtra Jul. 2004 – Jul. 2005
Troubleshooted hardware/software queries
Created case histories and dispatched it to the team in the US
Provided desktop support to corporate clients in the US Technical Support Representative, Stream Tracmail Ltd. Mumbai, Maharashtra May. 2003 – May. 2004
Troubleshooted Lexmark brand printers for customers in the US
Handled all-in-one printer queries from Lexmark
Remote logged in and troubleshooted client/customer computers and laptops
Generated all customer complaints/queries and dispatched case reports EDUCATION
Indian International Trade Centre (IITC), Mumbai, Maharashtra Diploma, Distinction in Hotel Management, Aug. 2004 Malini Kishore Sanghavi College of Commerce, Mumbai, Maharashtra Bachelor of Commerce, Commerce, Mar. 2003
Malini Kishore Sanghvi College of Commerce, Mumbai, Maharashtra Higher Secondary School (H.S.C), Feb. 2000
Rithambhara School, Mumbai, Maharashtra
Secondary School Certificate (S.S.C), Mar. 1998
KEY SKILLS
Customer Service
Communication
Adaptability
Flexibility
Teamwork
Time management
Self Motivation
Decision Making
PERSONAL DETAILS
Date of Birth: August 16th 1982
Passport No: K0980999
Valid until : 14/12/2021
Contact this candidate