Service Manager Trainee
Resume:
admj4j@r.postjobfree.com
Kalidiyah, Abu Dhabi
Visa Status: Sponsorship
Summary
To get a growth oriented position in reputed organization where my skills can be utilized for improvement and success of the organization.
Education
Electronics & Communication Engineering
2010- 2014
Bachelor's Degree in Electronics & Communication Engineering with First Class from Cochin University of Science & Technology
Experience
ESAF Bank
Assistant Customer Service Manager
2017– 2021
• Represent the bank in a professional manner while interacting with current and potential customers; courteously and efficiently serve customers’ needs in a confidential manner.
• Monitoring the day-to-day financial transactions, daily cash receipts and disbursements.
• Maintain and updates files and data in Excel. Addressed customer enquiries and resolved queries and complaints
• Manage, plan and priorities task and work load for my team. Lead the team efficiently and effectively
• Deals with loan disbursement, filing and verification of KYCs, insurance works, and preparing day-to-day reports.
• Prepared MIS reports, letters, memos, and other documents using word processing, spreadsheet, database, and presentation software.
• Maintain the highest level of confidentiality and discretion of customer and bank information.
• Verifying expense-related and petty cash transactions.
• Checking the credit limit and the repayment capacity of the customer.
• Processing and proper documentation of all internal and external transactions.
• Checking of the branch reconciliation. Assist in the overall preparation of financial statements. Urban Cooperative Bank
Trainee
• Help customers get connected to bank's various services including loan, term deposits and recurring deposit and encourage them to proactive with their banking.
• Performed clerical duties: photocopy and fax materials, process forms, maintain office files and records, pick up/deliver mail and materials, maintain inventory of general office supplies
• Communicate effectively via phone, email and in person. Answer questions and solve problems for customers concerning all services provided by the bank; listen to problems, collect data, secure answers and report results to the inquiring party.
• Demonstrate a thorough understanding of bank products and services in order to actively identify customer needs and refer customers to appropriate personnel, if needed.
• Follow up with customers on all new services to ensure satisfaction with the services provided.
• Collecting physical documents including applications and forms from customers
• Ensuring error-free transactions for clients
RESHMA R
Awards
Achieved Gold coin
Achieved Gold coin for successfully meeting target in ESAF Bank. Effectively planned, organized and managed a team and their activities to deliver a high quality and effective service. Developed and maintained positive working relationships with others, support team to reach common goal Projects
Peak Hour Load Run off Detection and Prevention System My project deals with detecting power consumption during the peak hours and can automatically stop supply to that houses that exceed the limit of consumption during peak hours Visa Status
Sponsorship Visa
Nationality
India
Language
English
Malayalam
Strength
• Dedicated
• Optimistic
• Multitasking
Skills
• MS OFFICE Customer Service
• Microprocessor Telephone Etiquette
• Information Management Email Management
• C language Active Listening
• BR.Net Problem Sensitivity
• Critical Thinking Oral Communication
Interest
• Cooking
• Stitching
Address
AL Nazar Street, AL Kalidiyah, Abu Dhabi
Declaration
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge. E-mail: admj4j@r.postjobfree.com
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