CURRICULUM VITAE OF NOMSA ASNATH RADEBE

*.PERSONAL DETAILS

Identity number: 830**********

Cell phone number: 076-***-****

Email address: admj35@r.postjobfree.com

Address: *** *** ******* ****et

Erasmia

0023

2.EDUCATIONAL BACKGROUND

Institution: Himalaya Secondary School

Qualification: Grade 12 (Matric)

Year: 2000

English

Afrikaans

Accounting

Business Economics

Economics

Mathematics

Subjects:

3.TERTIARY QUALIFICATIONS

1.Institution: Tshwane University of Technology

Course name: Accounting

Year: 2001-2003

Subjects:

MS Excel 2000 Advanced

Financial Accounting

Taxation

Commercial Law

Business Law

Business Management

Business Law

WORK EXPERIENCE

Name of Employer: Old Mutual Group Schemes

Position Held: Financial Advisor

Period of Employment: January 2007 to August 2007

Duties: - To provide support service to clients, brokers and

Agents;

Render client services for all products of Old Mutual

Daily administration of all client service queries;

Ensuring that turnaround time and quality standards are met;

Handling and processing of all client services, queries, surrenders, maturity and claims;

Liaising with Brokers and handling queries in respect of new and existing business;

Capturing New business ;

Providing consistent service to Clients, Brokers and Branches;

Sending confirmation of payment when a case has been finalized

Maintaining sound relationships with clients

Name of Employer: Consulta Research

Position Held: Consultant

Period of Employment: September 2007 to December 2007

Duties: - Tracing / Locating individuals from information gathered

Doing Surveys with Different Banks e.g. Absa,FNB Standard Bank

Arranging for garnishing orders at place of employment;

Updating debtors personal details with respect to Residential address, Contact numbers and Employment details;

Processing information on applications

Making telephone calls with regards to gathering further information on a client;

Data capturing;

Doing credit and criminal records checks

Name of Employer: Mercedes Benz Financial Service

Position Held: Financial Administrator

Period of Employment: December 2008 to Jan 2013

Duties: - Assisting Area Manager, Dealership Principal, Finance and Insurance Consultants with Queries and enquiries

Managing the filling system;

Extensive Financial product Knowledge

Administration support and general office management: Typing, compiling, writing and filing of documentation such as memo’s, letters, minutes, reports and telephone lists;

Meeting Deadlines on queries requested

Providing Galaxi support ton dealers

Working on PC and CV contracts

Administering claim processes ( payment requisitions of invoices);

Compiling and planning of functions and events;

Worked on programmes like SAP,Citrix,Goldmine and Eclipse

General Secretarial and administrative duties;

Distributing of incoming and outgoing e-mail;

Name of Employer: McCarthy Land Rover

Position Held: Admin Clerk

Period of Employment: March 2013 to August 2014

Duties: - Stock management;

Dealing with customer queries with regards to Visa cards and Unit trusts;

Customer Service desk;

Assisting with staff Contracts

Assisting in payments arrangements, e.g. doing Refunds and Journals for all our clients

Data Capturing

Assisting in the contracts department with payments date change, Bank Detail update, and preparing Amortisation Schedules

Name of Employer : Global choices Lifestyle

Position Held : Finance Department

: Team Leader

Period of Employment :07 September 2015-May 2017

Duties : Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

· Research required information using available resources

· Manage and resolve customer complaints

· Provide customers with product and service information

· Enter new customer information into system

· Update existing customer information

· Process orders, forms and applications

· Identify and escalate priority issues

· Route calls to appropriate resource

· Follow up customer calls where necessary

· Document all call information according to standard operating procedures

· Complete call logs

· Produce call reports

Contract ended

4.Personal Interest and Hobbies

I am a self motivated individual who can arrange and relate to staff at any level. I can also work in a team to ensure a smooth operation of the process. I intend using formal and informal skill acquired to technically grow in the field.

I believe that I am a very hard working person and I enjoy challenges to help me grow as an individual to acquire the relevant experience.

5.REFERENCES

Name: Mr. Desmond Lusenga

Company: Consulta Research

Tel: 012-***-**-**

Name: Mrs Rene Stander

Company: Mercedes Benz Financial Service

Tel: 012-***-****\082*******

Cell: 082-*******

Name: Mr. Eitenne Mritz

Company: Mc Carthy Lands Rover

Tel: 011-***-****

Cell: 076-***-****

Company:Global Choices Lifestyle

Name: Mzwandile Ndalase(Supervisor)

Tel: 011******* Work

Mobile:083*******

Company:Global Choices Lifestyle

Name: Rory Smuts(Call Centre Manager)

Tel: 011******* Work

Mobile:082*******

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