R O D O L F O G A R Z A

956-***-****

admj0p@r.postjobfree.com

**** ******* **,

MIssion, TX 78572

PROFESSIONAL SUMMARY

Organized Claims Adjuster with 5 years of success managing complex claims processes. Facilitates appraisals, repairs, and support services to assist policyholders. Communicates proactively with all involved parties and negotiates claims to reach favorable client settlements.

Hardworking claims Adjuster focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Skilled team player with strong background in claims environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable adjuster industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

SKILLS

Claims negotiation Coverage assessments

Claims investigations Claims file documentation

Repair services coordination Evidence reviews

Regulatory compliance Estimate repair costs

Determine coverage Interview claimants

Investigate property damage Check claims

EXPERIENCE

Claims Adjuster, Fred Loya Insurance, May 2016 - Current, Edinburg, Tx Coordinated repair services for damaged vehicles and assisted with rental reimbursements.

Investigates, evaluates, and finalizes claims resulting from facts of losses, damages, police report.

Reviewed policy documents and facts of loss to verify coverage. Maintained accurate documentation to retain claim file integrity. Completed liability investigations by interviewing involved parties and reviewing police reports and photos.

Re-investigated questionable claims to identify any signs of fraud and protect the company from paying out incorrectly.

RG

May 1995

Customer Service Representative, Fred Loya Insurance, Sep 2010 - May 2016, Mission, Tx Managed inbound and outbound calls to respond to inquiries and resolve concerns. Opened and closed accounts and processed applications. Exceeded requirements in providing products and services to customers at all times. Answered incoming calls and assisted customers with questions. Consistently met identified team and client performance metrics, goals, and deadlines.

Generated reports, correspondence, and documentation for internal and customer use.

Conducted follow-up calls at customer locations.

Production Coordinator, Conner Industries Inc, Jul 1997 - Nov 2009, Alamo, Tx Created and maintained production metrics to gauge production and delivery efficiencies.

Scheduled work to consistently hit monthly and quarterly production goals as well as customer deadlines.

Helped coordinate production schedules and delegated assignments for short- and long-term production goals.

Established and maintained consistent workflows for optimal efficiency. Coordinated shipping schedules and delivery truck routes to maintain low cost and efficient delivery of products to customers.

EDUCATION

High School Diploma, General

Mission High School - MIssion, TX