Program Manager Executive Director

CATHERINE MICHELS, MSN, RN

Clinical Program Manager, StrategyGen Co.

**** ******* *** ***** ** St. Petersburg, FL 33705 618-***-****

Qualifications

** ***** ** ******* **********, process improvement, technical assistance, and patient care

Co-lead for COVID-19 Vaccine megasite and mobile distribution

Experience coordinating with health centers, state health organizations, and agencies.

Experience leading healthcare administrators, board members, physicians, clinicians, and allied health professional teams to achieve data-driven goals

Advanced clinical data analysis skills

Clinical improvement leader for falls

Vaccination Site Team Co-Lead, Zentech Consulting, Tampa, FL

1/2021 – present

Oversees all operations of COVID-19 vaccine megasite

Manages vaccine storage, distribution, and logistics

Manages all site staff including providing daily briefings and assignments for staff

Participates in the distribution of the vaccine to mobile sites in Florida such as assisted living and skilled nursing facilities

Orients new staff and provides ongoing staff education, educates clients

Communicates regularly with Department of Health for vaccine metrics and safety

Updates and monitors knowledge of dashboard data

Maintains communications with all site areas including logistics and information technology

Develops and implements policies, procedures, and practices as needs evolve

Streamlines and continuously improves site operations

Attends rapid response situations, communicates incident and adverse vaccine reports to incident commander, and uses the Vaccine Adverse Events System (VAERS)

Assists lead mixers to ensure stability of vaccines and that vaccines are not wasted at the end of each day

Hospital Improvement Innovation Network (HIIN) Partner, StrategyGen Co, Jacksonville, FL 11/2015 – present

Provided Hospital Improvement Innovation Network (HIIN) Partner patient safety and clinical quality improvement advisor services for the Premier HIIN

Provided quality improvement advisor services to over 150 hospitals in collaboration with the South Carolina Hospital Association

Developed strategies and PowerPoint presentations to assist hospitals with reduction of hospital acquired conditions

Presented and organized clinical data to measurably improve hospital outcomes

Assisted hospitals with strategic planning to reduce surgical site infections and other hospital acquired conditions

Researched and developed appropriate quality improvement interventions and serve as the national HIIN Lead for the reduction of Surgical Site Infections (SSIs)

Developed, hosted, and presented educational seminars to disseminate known best practices from the CDC and other organizations

Actively recruited hospitals and integrated delivery systems for the Premier HIIN and created and maintained partnerships facilitated the dissemination of clinical best practices

Major areas of expertise include: Quality improvement methodologies, evidence-based clinical practices, patient and family engagement, healthcare disparities, hospital acquired infections, healthcare leadership, data analysis, healthcare assessments, and process improvement technical assistance

Executive Director, Developmental Specialists of Southeastern Illinois

1999 – 2018

Directed recruitment and retention of supervisors and staff of 24 employees

Trained, supervised, and evaluated staff

Management skills coach for quality improvement

Responsible for grant writing and financial management

Worked on multidisciplinary teams

Instructor, Infant Developmental Assessment (IDA)

Managed personnel including physical, speech, occupational, developmental therapists, and nurses, to deliver care and administer Global Assessments to disabled children, from birth to age three in 14 counties

Established patient safety indicators for Early Intervention of Illinois

Established corrective action plans (CAP) for Early Intervention system monitoring system

Contributor Battelle Developmental Inventory 2, Riverside Publishing. Site coordinator (testing normal children birth to three to obtain basal and ceiling measures)

Clinical Consultant/Pod Owner, Humana, Great Lakes Region, Michigan

2012 – 2013

Responsible for cost, quality, and documentation for 42 counties in Illinois

Led a virtual team of various disciplines on monthly calls to prioritize target measures

Created and maintained a data base of contacts

Established relationships and maintained monthly contacts with physician groups throughout Illinois, discussed ways to strengthen performance

Assisted with information and Evidence based practice materials to share with health care systems to drive measure improvements

Monitored changing metrics monthly (based upon claims)

Provided information on Medicare risk adjustment and STARS

Addressed infection rates, hospital readmissions, emergency room visits, fall risks, etc.

Nursing Faculty, Frontier Community College, Olney, IL

2009 – 6/2011

Nursing instructor responsible for lectures and clinical experiences for Registered Nursing students

Assisted in curriculum development

Consultant, State of IL Department of Early Intervention

Assisted in development of role of nurse in Early Intervention

1991 – 1999

Mentorship program: Assisted new Early intervention nurses onsite and offsite; assisted in establishing new nursing roles and job descriptors at 7 sites

Instructor, Illinois Eastern Community College

Taught first aid and safety and basic life support to communities

1999 – 2005

Contributor Battelle Developmental Inventory 2, Riverside Publishing. Site coordinator (testing normal children birth to three to obtain basal and ceiling measures)

Master of Science, Nursing, University of Phoenix, 2002, Graduated with High Honors

Bachelor of Science, Nursing, University of Southern Illinois at Edwardsville, 1990 Graduated with High Honors

Associate in Applied Sciences, Nursing, Olney Central College, 1979

Clinical Faculty Academy, St. Xavier University School of Nursing, Marion, Illinois, 2010

Certified Life Care Planner Program, Kaplan University, 2006

Certified in COVID-19: Operational Planning Guidelines and COVID-19 Partners Platform, World Health Organization (WHO), 2020

Certified in Emergency Management, Federal Emergency Management Agency (FEMA), 2020

Experience

Education & Certifications

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