ANNA VIRANI

***** ******* **** **, ********, TX *7407 admixh@r.postjobfree.com 386-***-****

PROFILE: Analytical, detailed and solution-oriented individual with excellent communication, interpersonal, and organizational skills seeking for an Administrative Assistant position, while utilizing my detail-oriented, problem-solving, and team work skills. Possesses initiative and self-motivation required to adapt to new environments and learn quickly. Approaches duties with focus, commitment, and diligence.

QUALIFICATIONS:

Hands on experience and ability to professionally resolve customer issues, while building trust and long-term relationships to deliver company’s vision.

Excellent attention to detail, strong problem solving and critical thinking skills, can work well under pressure.

Dedicated professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member.

Demonstrated strengths while working with people at all levels-customers, managers, and colleagues, ensuring internal and external customer satisfaction.

CORE COMPETENCIES

OS: Windows 2000, Windows XP, Windows Server 2003 S PowerPoint, MS Project, MS Vi

Customer Service/Orientation Problem Solving Planning and Organization Verbal and Written Communication Building Collaborative Relationships Analytical Thinking Multi-Tasking Thorough and Efficient Self-Motivated Reliability Team Oriented Strong Work Ethic Detail-Oriented Computer Competency Proactive thinker flexible Critical thinker Adaptable Professionalism Fast-Paced

EDUCATION

Associate of Arts May 2013-Aug 2015

Wharton County Junior College Sugar Land, Texas

Bachelor of Science in Communication Aug 2014-Dec 2017

University of Houston-Victoria Victoria, Texas

GPA: 3.5 (Dean’s list) Coursework: Pubic speaking, Intercultural communication skills, Desktop publishing

EMPLOYMENT HISTORY

Service King Collision Center, Missouri City, TX November 2019-October 2020

Office Coordinator

Greet, assist, and direct clients and visitors to appropriate parties upon their arrival.

Perform clerical, accounting, secretarial/administrative duties including answering phones, scheduling appointments, data entry, and manage incoming and outgoing mail.

Utilize operating systems to create and manage client's file(s) by uploading documents and updating client’s information while maintaining confidentiality.

Resolve employees', vendors', and clients' queries by demonstrating problem-solving skills, actively seek information, utilize proactive approach and practice corrective protocol to best resolve each parties concern.

Monitor and replenish office supplies by ordering and arranging supplies as needed. Perform financial duties including processing of payments, preparing daily deposit log, prepare collection letters and take corrective protocol in collecting funds.

Maintain and organize vendor invoices, follow up and request vendor invoices as needed.

Facilitate staff with HR related queries and coordinate internal organizational events.

Nizari Progressive Federal Credit Union, Sugar Land, TX January 2018- November 2019

Call Center Representative

Manage inbound and outbound calls in a professional and timely manner

Communicate queries from members to appropriate Credit Union representatives for quick resolution

Provide general information to members on Credit Union policies, procedures, and programs

Provide basic information to members on accounts, payments, and interest rates

Follow up with members’ query via emails to make sure concerns have been resolved

Perform administrative duties such as scanning, filing documents, sorting mail, prepare reports, organize files and data entry to maintain records by updating current information in operating systems

Provide excellent customer service while responding to and researching members requests

Assist other departments as necessary to complete tasks and work assignments

Macy’s, Sugar Land, TX August 2016-March 2019

Jewelry Clerical

Build strong business relationship with customers by providing prompt and accurate service to maintain customer loyalty and increase sales potential

Assisted customers in making selections, finalizing sales and upselling

Adept at convincing new customers to sign up for the Macy’s store credit card

Assisted in setting up massive marketing displays for the holiday season

Advantage Sales and Marketing, Sugar Land, TX January 2015- August 2016

Event Specialist

Promoted products by sharing details and sampling to encourage sales

Presented the value proposition and created brochures, whitepapers and advertising messages

Utilized dynamic profiling to target decision makers in the buying process through leveraging with Big Data Analytics Team

Maximized customer engagement by delivering the right content via the right medium at the right time for the events using PR, web, social, blogging, events, and demand gen

Chick-fil-A, Fayetteville, NC July 2012-Jan 2013 Sugar Land, TX April 2013-Nov 2014

Cashier

Assisted in taking food orders from customers and stock received food supplies and equipment

Handled cash and credit sales transactions efficiently balancing the cash register at the end of the shift

Answered customer queries about food ingredients, freshness and availability

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