Operations Manager

JEFF CLARK

281-***-**** admivy@r.postjobfree.com

MANAGEMENT TRAINING STREAMLING OPERATIONS PROFIT-DRIVEN EFFICIENCY- FOCUSED

PROFESSIONAL SUMMARY

Leveraging a collaborative and inclusive leadership style, coupled with strong commitment to top-quality performance in project completion and service delivery to maximize resources, restructure productivity, and drive ROI.

Strong operations manager specializing in growing and developing business through coaching of staff, playing on their strengths to exceed KPIs.

Strategically allocates material, human, and financial resources to implement organizational policies and programs, while establishing objectives for the organization and creating financial and administrative control.

CORE COMPETENCIES

• Leadership • Professionalism

• Employee Development • Problem Solving

• Customer Service • Communication

• Training • Relationship Building

• Coaching • Resolution

• Labor Management • Interpersonal

• Budgeting • Time Management

• Employee Discipline • Coordination

• Operations Management • Hiring

PROFESSIONAL EXPERIENCE

SMS Coordinator/QC Auditor, ExpressJet Airlines

2019 - 2020

• Oversaw, led, and conducted quality audits and surveillance on the work performed during flight turns by the Airport Operations team. Observed all facets of the operation and observed all functions while turning and flight and ensured that all regulations were followed.

• Led the Airport Operations team in reviewing all Safety Management System data.

• Performed audits for FBO groups contracted by the airline to ensure all regulations, and policies and procedures were being followed.

Key Accomplishments:

• Implemented new strategies and methods, resulting in an increase in audit scores. Ramp Manager, Swissport DFW 2019

• Led a team of up to 40; worked with team and created operating budgets and implemented policies.

• Oversaw and directed efficient resource planning, ensuring compliance with standard operating procedures.

• Trained staff in customer service principles and ensured service levels were achieved.

• Maintained close and effective business relationships with customers, and various control authorities.

• Established strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment.

• Monitored and controlled performance KPIs such as baggage delivery/handling, on-time arrivals/departures, and ensured they were within established targets.

• Ensured records of all transactions relating to the operation were maintained.

• Reviewed all employees to determine all training had been complied with company and rules, procedures and other authority requirements were met satisfactorily. Key Accomplishments:

• Met KPIs for all airlines serviced by making new processes to turn the flights.

• Received positive customer satisfaction and employee engagement metrics. Operations Manager, Swissport IAH 2018 - 2019

• Managed Passenger Service and Ramp groups; ensured service delivery is in line with airline contracts, and within the agreed budget level.

• Implemented policies and procedures; ensured safety and security procedures.

• Oversaw recruitment and staffing; established and led standard recruiting and hiring practices and procedures, employee onboarding, development, and training.

• Partnered with corporate management to communicate HR policies, procedures, programs, and laws.

• Provided clear communication, feedback, recognition, and interaction responsibilities.

• Liaised with airline station managers, airport operations director, handling agents, security officials, and other airport stakeholders.

Key Accomplishments:

• Implemented a standard operation for the ramp operation, enabling it to achieve monthly and yearly goals. Improved station performance by 75% from previous year. Manager, Airport Operations Area, JBT Aerotech 2015 - 2017

• Planned, organized, coordinated, directed, trained, and mentored staff in the daily operations.

• Managed the airport facilities, grounds, buildings, and infrastructure; oversaw airport environmental compliance programs.

• Led and implemented employee safety programs; inspected facilities, grounds, buildings, construction sites.

• Built effective teams and provided efficient customer service; conducted performance evaluations. Key Accomplishments:

• Received positive feedback from director due to strong leadership skills. Operations Manager, United Airlines 1987-2015

• Developed and implemented all policies and procedures for the Aircraft Move Team.

• Coordinated all facility maintenance work for the terminals and airport operations area for safe and reliable operations.

• Managed the daily operation of the station. Communicated all information to all groups working for United Airlines.

• Coordinated and led charter operations.

Key Accomplishments:

• Ensured facility maintenance group was within all budgetary parameters.

• Established and met annual goals.

• Received positive feedback on semi-annual reviews from director and VP of Operations. EDUCATION

High School Diploma, Klein Forest High School

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