Airline Ticketing and Reservation
Resume:
OPEYEMI FUNSHO OLATINSU
**, ****** ******, ****, *****, Lagos State P: +234********** admiv3@r.postjobfree.com
PROFESSIONAL SUMMARY
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
PERSONAL DATA:
Sex: Female
Date Of Birth: 21st July 1996
State Of Origin: Oyo
Marital Status: Single
Religion: Christianity
EDUCATION
THE POLYTECHNIC IBADAN November 2018
Higher National Diploma Ibadan, Oyo State.
Major in Insurance
THE POLYTEACHNIC IBADAN October 2014
Ordinary National Diploma Ibadan, Oyo State.
Major in Insurance
T.L OYESINA SCHOOL July 2009
West African Senior School Certificate Examination Ibadan, Oyo State
PROFESSIONAL&CERTIFICATION.
UNIVERSAL SCHOOL OF AVIATION April 2021
Airline Ticketing and Reservation Ikotun, Lagos State.
Certified in SABER (IN PROGRESS)
SKILLS
Professional in GDS (Amadeus)
Proficiency in Microsoft word
Proficiency in Microsoft power point
Proficiency in Microsoft Excel
Proficiency in Internet browsing
PageMaker
Corel draw
Languages: Fluent in Yoruba, English; Conversational Proficiency in English
Interests: Reading, Cooking, Travelling, Networking.
WORK EXPERIENCE
ARIK AIR LIMITED, MURITALA MUHAMMED DOMESTIC AIRPORT Ikeja, Lagos State
Customer Service/Refund Agent November 2019 – November 2020
Refunded petty cash to customer by recording entries and verifying documentation.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Booked flight tickets for customers and assisted with trip planning through scheduling, and pricing.
AIRTEL SMARTPHONES NETWORK Ibadan, Oyo State
Sales Consultant January 2019 – October 2019
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Managed revenue models, process flows, operations support and customer engagement strategies.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
AFRICAN ALLIANCE INSURANCE PLC. Ibadan, Oyo State
Industrial Trainee October 2014 – October 2015
Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
Worked closely with industrial professionals such as insurance agents and advisors to expand upon acquired training with practical knowledge.
Maintained excellent attendance record, consistently arriving to work on time.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Worked with customers to understand needs and provide needed insurance service.
Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
ADDITIONAL WORK EXPERIENCE
Oruhtrade International Limited June 2015- July 2016
Secretary
UAC Restaurants January 2016 – October 2017
REFERENCE
PASTOR OYEWOLE PAUL
Clergy Man, Assembly of God Church
ENG. OLA OPEYEMI ADEBAYO
Managing Director, Standard Cool Nigeria Enterprises
Email: admiv3@r.postjobfree.com
MR. OYAJUMO ISAAC
Managing Director, Jeje Filling Station
Email: admiv3@r.postjobfree.com 080********
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