Front Desk Medical Assistant
Resume:
OMAIRA ROLLANS
MEDICAL OFFICE R E CEPTIONIST
P 850-***-**** E
admium@r.postjobfree.com
m
A
Pensacola, Florida
32507
OBJECTIVE EDUCATION
Polite Passenger Service Agent with highly developed skills in enforcing airline security and safety measures. Over 15yrs years of experience working in airline customer service industry. Adept at announcing flight updates, accepting baggage for check-in and processing reservations. Diligent and kind with excellent customer service talents. Bilingual Reservation Agent with advanced fluency in Spanish. Adept in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient with following up with guest inquiry leads for second chance bookings. Offering advanced writing talents and my whole life of experience. Skilled in bilingual and medical professionals in medical field settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Virginia College
Pensacola
Florida
3.50/Certificate
Juan Ponce De Leon
San Juan
Puerto Rico
2.00/Diploma
KEY SKILLS
• BILINGUAL
• TRAVEL RESERVATIONS
• MS OFFICE
• ORGANIZATION
• CUSTOMER SERVICE
• PROBLEM RESOLUTION
• INSURANCE BILLING
• CUSTOMER RESERVATIONS
• TELEPHONE RECEPTION
• TRAVEL SALES
• BILINGUAL IN SPANISH
• CONVERSANT IN SPANISH
• FLUENT IN SPANISH
EXPERIENCE
June 2014-September 2020
Airlines Customer Service Agent/American Airlines
• Entered information in Quick, Gate Reader, and MS system to maintain updated details related to customer ticket orders, reservations and payment method.
• Completed order transactions and generated travel documentation and detailed itineraries.
• Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
• Processed reservations and issued travel and hotel vouchers.
• Utilized PA system to announce departures and changes to landings.
• Greeted passengers and provided boarding instructions
• Collected baggage charges and accepted baggage for check-in.
• Oversaw employee work schedules and delegated daily assignments.
• Contacted customers to advise on travel conveyance changes and to confirm reservations.
• Provided clients with assistance in preparing required travel documents and forms.
• Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. December 2005-June 2014
Airlines Customer Service Agent/US Airways Airlines
• Entered information in Quick, Gate Reader, and MS system to maintain updated details related to customer ticket orders, reservations and payment method.
• Completed order transactions and generated travel documentation and detailed itineraries.
• Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
• Processed reservations and issued travel and hotel vouchers.
• Utilized PA system to announce departures and changes to landings.
• Greeted passengers and provided boarding instructions.
• Collected baggage charges and accepted baggage for check-in.
• Oversaw employee work schedules and delegated daily assignments.
• Contacted customers to advise on travel conveyance changes and to confirm reservations.
• Provided clients with assistance in preparing required travel documents and forms.
• Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. December 2004-December 2005
Medical Assistant/Berryhill Medical Plaza
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Printed and filed examination data records according to HIPAA patient standards.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Improved patient care and daily task efficiency resulting in smoother operations.
• Recorded patient histories and filed supporting clinical data and diagnosis.
• Observed and documented patient status and reported patient complaints to case manager for resolution.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
• Assisted with technical treatments and entered information within patient records and charts.
• Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
• Acted as liaison between physician and patient, answering questions and delivering test results.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
December 2002-December 2004
Chiropractic Assistant/Creighton Chiropractor
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Kept patient rooms clean between services and removed used linens for laundering.
• Educated patients about medications, procedures and physician's instructions.
• Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
• Scheduled appointments for patients via phone and in person.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• HIPAA COMPLIANCE
• DOCUMENTATION
PROCEDURES
EXPERT
• STOCKING SUPPLIES
REFERENCE
Javier De Castro
General Manager
American Airlines
1 Terminal Dr
Nashville, TN 37214
admium@r.postjobfree.com
Relationship: General Manager of
the workstation
Beverly Roberts
Manager
American Airlines
1Terminal Dr
Nashville, TN 37214
admium@r.postjobfree.com
Relationship: Manager for the night
shift customers service agents and
supervisor
Ana Mercado
Supervisor
American Airlines
1Terminnal Dr
Nashville, TN 37214
admium@r.postjobfree.com
Relationship: Supervisor of the
customer service agents
November 2001-November 2002
Medical Assistant/Robert K. Law, MD
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Printed and filed examination data records according to HIPAA patient standards.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Organized charts, documents and supplies to maintain team efficiency.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Answered appointment calls to streamline office operations.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
November 1998- November 2001
Medical Assistant PRN/West Florida Hospital
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Printed and filed examination data records according to HIPAA patient standards.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Assessed, documented and monitored vital signs for more than 36+ patients per day.
• Recorded vital signs and medical history for 30+ patients each 10 minutes.
• Recorded patient histories and filed supporting clinical data and diagnosis.
• Monitored patient stability by checking vital signs and weight.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Assisted with technical treatments and entered information within patient records and charts.
• Evaluated and reported current equipment inventory to appropriate sources.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Communicated with patients by phone and via written correspondence.
• Escorted patients to examination rooms and documented medical histories.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Batch-scanned and indexed patient charts to improve data availability while maintaining security.
• Followed all principles of asepsis and infection control to meet patient safety guidelines.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
• Reviewed treatment sheets for consistency, completeness and accuracy.
• Efficiently performed insurance verification and pre-certification and pre- authorization functions.
• Improved patient care and daily task efficiency resulting in smoother operations. September 1998- November 1998
Medical Assistant Intern/West Florida Hospital
• Protected confidentiality of all patient care information and treatments to prevent breach of data.
• Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
• Charted all patient services in records with high accuracy.
• Escorted patients to examination rooms and prepared for physician exams.
• Entered patient services into records with high accuracy.
• Monitored patient stability by checking vital signs and weight.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Measured urine specimens and delivered to laboratory.
• Performed routine tests such as urine dip stick, vision and hearing tests.
• Positioned patients for optimal comfort prior to procedures.
• Developed efficient filing system, decreasing patient chart retrieval time 15%.
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
• Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Sterilized medical instruments to streamline procedural use.
• Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Transcribed medical reports for variety of physicians in hospital setting, maintaining 100% accuracy rate.
•
Contact this candidate