Manager Sales

WORK HISTORY

June **** Store Manager Victoria’s Secret and Pink

To current

Leading performance though our core values to deliver the ultimate customer and associate experiences to grow top line sales. I report to the District Manager.

My Primary Responsibility are; driving top line sales through leading the sales floor, coaching and development of the team and selling.

From a culture perspective; I set direction and drive performance for primary Best At categories. Approve and execute all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing). Owner of the visual merchandising cycle (planning, mapping, and inspection of execution).

Talent: Driver of the talent life cycle for direct reports and team; which includes selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement of team. Direct Reports as assigned (based on store volume): Assistant Store Manager(s), Manager(s), Supervisor(s), Bra Fitting Experts, Sales Specialists (select stores), Sales and Support Generalists.

Operations: Ensures operational excellence though visual merchandising, payroll management, inventory control, and delivering on our operational standards. These include but are not limited to; payroll management, product life cycle, scheduling practices and shrink reduction.

All leaders are responsible for: Functioning as the Customer Sales Lead demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling. All leaders are expected to follow all company policy/procedures and execute opening/closing of the store.

Qualifications:

Experience leading, coaching, and directing a team in a retail environment.

Experience taking business reports and insights and making immediate and deliberate action to achieve results.

A sense of self-awareness with an interest in seeking feedback to improve and develop.

Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.

Ability to monitor/track progress and incorporate feedback into decision making.

Proven ability to link company strategies to day-to-day activities and can inspiring a team to deliver total company contribution.

Experience with influencing cross-functional partners in informal and formal settings.

Sept 2014 Human Resources and Operations Assistant-Store Manager

to June 2017

Kohl’s

Downers Grove, IL

In charge of hiring and development of the team.

Also responsible for the overall store operations.

Made the hiring goal three years in a row and won the district “Operational Excellence” award

As the company is growing and launching new programs, I have been part of some

major roll outs and have made them easier for the team to embrace and make them

habits. For example one of them was the Buy Online and Pick Up In Store program (BOPUS) and Ship From Store (SFS). Made both this new programs a success in the building by following the company’s guidelines and best practices and by cross training the team and holding them accountable. Also as an Operational manager I have maintained and improved the items in the replenishment queue and not on the sales floor, both very important for improving sales and service in my building.

Sept 2013 Apparel and Accessories Area Supervisor

to

August

2014 Kohl’s

Niles, Illinois

In charge of merchandising and sales of the apparel, accessories, jewelry and cosmetics

department.

Analyzing and driving sales, by executing the companies directives in merchandising

updates and maintaining the floor plan integrity.

Building teams and holding department leads and sales associates accountable into

reaching daily/weekly and monthly goals.

Partnering with other area supervisors and store executives to plan the business

Development and growth.

June 2013 Advancing Into Management Program (AIM)

to Kohl’s

July 2013 Niles, Illinois

Six-week training and development program to prepare an area supervisor for a potential

store executive position. The training consists of: self-guided activities, computer based

training, weekly touch-bases with store manager, web-calls and district manager walk

through/store visit.

Certificate awarded

Nov 2011

to

Sept 2013

Customer Service Area Supervisor

Kohl's

Niles, Illinois

Self-motivated and result-driven Customer Service Area Supervisor with proven ability to establish rapport with associates in a fast paced environment. Very dedicated to service and motivated to maintain customer satisfaction and contribute to companies’ success.

Earned management trust by serving as key holder, responsibly opening and closing store.

Earned the associates respect and commitment by working hard and leading them by example.

Maintained up-to-date and developed knowledge of store policies regarding payments, returns and exchanges, as well as product update and new products

My team excelled in exceeding daily credit card application and e-mail goals by winning a Regional award.

Constantly we have won awards about maintaining a high Customer Service Score.

Worked as a team member performing cashier, sales and customer service duties, product assistance and cleaning while providing excellent customer service.

Trained new employees by providing knowledge of specific store tasks and policies. Cross-trained and provided back-up for other customer service associates when needed.

May 2008

to

Nov 2011

Cosmetic Department Supervisor

Kohl's

Elmhurst, Illinois 60126 and Chicago, Illinois 60614

Responsible for the cosmetics department, sales, merchandise presentation, weekly updates and training of the new employees

Won "Best Beauty Sales" for the Region during the Holiday season 2010 (Harlem Irving). My team and I had the most successful Grand Re-opening beauty event in the region, by selling over $2000 in cosmetics in one day.

As a beauty department leader I constantly excelled in meeting company’s requirement of making 1% of the total business.

Trained and shared product knowledge with all members of the team

Attended all the beauty seminars founded and facilitated by the company

Aug 2007

to

May 2008

Customer Service associate and Cashier Supervisor and cash office associate

Kohl's

Yorkville, Illinois 60560

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Achieved highest number of new credit accounts opened within one-month period.

As the cash office associate I was responsible about register balancing and minimizing shortage, as well as cash orders and supplies

Received a lot of customer compliments as well as recognition from the store leadership

EDUCATION

2009-2013

Northeastern Illinois University

Chicago, Illinois

• Bachelor of Arts and Interdisciplinary Studies, Minor: Human Resource Development

VOLUNTEER WORK

Have assisted to a lot of KOHL’S Cares for Kids events such as

Children’s Memorial Hospital (three times) in Chicago

YMCA Thanksgiving Dinner for the KIDS in Chicago

Step Up for the Kids: AON CENTER Chicago

Moose Heart Orphanage, Moose Heart

Back to School backpack distribution,Rosemont

Brave Hearts

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