Branch Manager Administrator

Avikash Kishore

San Francisco Bay Area, California, 510-***-****, *******.*******@*****.***

Objective: To work in an organization where harmony between professional and personal goals is key to shared success and where I can enhance my technical, professional, and interpersonal expertise. Work experience:

Bank of the West – (Contract) – San Ramon, CA – November 2020 to March 2021 BSA/AML Investigator

Complete cases generated by system alerts or created by branch employees regarding unusual activity. Conduct research on customer, transaction activity, and submit reports that are approved by management. File SAR’s when necessary. Mission National Bank – San Francisco, CA – February 2014 to September 2020 AVP, Senior Financial Crime Analyst [August 2019 to September 2020] System Administrator for Financial Crime Risk Management (FCRM) system, which generates alerts on customers and accounts based on alert definitions setup to identify unusual activities, and is used by Global Financial Crime Compliance employees that can clear alerts with “No Suspicion” or escalate to BSA Officer for additional reviews. Duties include user management, creating and editing alert definitions, system configuration changes, monitoring accounts and reviewing alerts. Microsoft Excel – Expert Techniques Certification. Completed training course and received expert techniques certification. Download various reports through Business Analytics into Excel format. Create Pivot tables to filter and sort data as necessary for monthly, quarterly, or yearly reviews. Create charts with data for presentations. Create Macros to expedite filtering procedures. Provided training to all new Global Financial Crimes Compliance employees with FCRM, Business Analytics, and multiple Fiserv (Core Software Applications) that include Navigator, Client Workstation, Negative News searches, and any other applications necessary to clear alerts. Backup to System Administrator.

System Administrator Specialist [May 2019 to August 2019] Work closely with all departments including Bank Secrecy Act, Anti-Money Laundering, Branch Operations, Central Operations, and Information Technology departments to evaluate, recommend, and implement core software and applications. Provide support for daily operational activities of the core system and ancillary products and services including assisting in creating and providing reports and training staff with all applications and software. System Administration and Application support for over 30 different applications. Duties include creating new user details, training, password resets, troubleshooting different issues that may occur regarding application, software updates, etc. Create and update web pages for company website.

Senior AML Analyst [December 2016 to May 2019]

Conduct periodic reviews and analysis (write reports) of banking transactions of High-Risk customers, mainly Money Service Businesses and Casinos. Obtain account transaction reports through Business Analytics and organize data by type, period, or amounts and create tables on Microsoft Excel to be used for EDD review. Detailed analysis of transaction types to determine if activities commensurate with customer profile which can include cash transactions, checks deposited, checks paid, wire transfers, and ACH transactions. Account Manager for High-Risk customers to assist with requests or inquiries. This can include opening new accounts, setting up additional products or services, answering questions regarding accounts, resolve possible problems related to accounts. CTR Filing - Input and review accuracy of CTRs filed daily; and responsible for logging them for monitoring purposes. Perform site visits of high-risk customers- MSB’s, PATM’s, Non-Governmental Organizations (NGOs), and other cash intensive clients, which may include conducting a review/assessment of the customer’s BSA/AML program. FinCEN 314(a) reviews – Log in to FinCEN 314(a) to download watch list and upload on AML Manger. Review and investigate any alerts generated on Watch List Filtering Alerts.

Branch Manager [July 2015 – December 2016]

Managed the Sutter Branch located at Union Square in San Francisco. Trained and managed several employees with daily banking activities which included teller transactions, opening new accounts, customer file maintenance. Associated with creating new high balanced accounts for government entities and other financial institutions. New Accounts Representative [February 2014 – January 2015] Began working as a New Accounts Representative at the Berkeley Branch which was a training opportunity. Transferred to San Francisco Branch in June 2014 and placed as the only New Accounts Representative at the branch. Roles included opening new customer accounts, customer file maintenance, reviewing daily/monthly reports, monthly certifications procedures, organizing signature cards in proper format. JP Morgan Chase – Assistant Branch Manager [August 2006 – November 2013] Began working as a teller at a local branch in Hayward, CA. Received training as new accounts representative after three months and started assisting customers with new accounts, account maintenance, new product referrals, and training new employees. Promoted to operations supervisor after two years with duties that included supervising several employees, creating teller schedules, supervisor approval overrides, new teller training, handling customer complaints, etc. Promoted to Assistant Branch Manager after two years which included extensive training in all branch operations. Placed in the new branch district in San Francisco Bay Area, which included new branches being opened after JP Morgan Chase buyout of Washington Mutual Bank. Covered as Manager at multiple branches in Bay Area, while my new branch was under construction. Job duties included opening a new branch in Union City, CA. which required hiring new employees, employee training, several off-site events, and new branch setup. Daily tasks include managing branch operations, training new account employees, maintaining a high customer service score, meeting sales goals, and attending meetings and workshops to enhance knowledge of industry. Worked for this company for over 7 years at 10 different locations.

Educational background:

Heald College – Hayward, CA [2005 – 2007]

Associated in Applied Science – Business Administration with Emphasis in Accounting. Tennyson High School – Hayward, CA [2001 – 2004]

High School Diploma

Key skills:

Microsoft Excel – Expert Techniques Certification

Time management skills: Have completed reports and other special tasks in a timely manner, both individually and as a team, for submission to coordinators and supervisors. Effective ability for self-management, to prioritize workload to meet family, work and other commitments. Communication skills: Good written and verbal skills-demonstrated through writing audit reports, assignments and doing presentations. Good listener and willing to work with new ideas, concepts, and individuals to develop a high standard of result. Ability to build strong relationships with individuals.

Computing skills: Advanced knowledge of MS office [Excel, Access, Word, PowerPoint] Ability to work in teams: Frequently delivered oral presentations for group projects and assignments at university. Effective team skills fostered through work experience and at university level.

References: Available Upon Request

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