Hans Raj

E-Mail: admip4@r.postjobfree.com

Mobile: +917*********,932-***-****

OBJECTIVE

● To accept the challenging position in the growing organization

● I want to work for a reputed organization as it would boost my career as well as growth also

● To give my best to serve the organization with hard work taking the company to the ultimate heights of

success with my sincerity merged hard and efficient work

CAREER PRECISE

● A result oriented professional with more than 8 years of experience in Insurance/Reinsurance

Premium processing/Accounting

● Strong problem solving, communication skills coupled with confident decision making for enabling effective

solutions leading to high customer satisfaction

● Perfectly able to work in high stress environments, and to handle multi-task work under different level of

responsibility

ORGANISATIONAL SCAN

Currently Working on Behalf of Howden Insurance Broking Services Part of Hyperion Insurance Group With WNS

Pune –

Assistant Manager – Jan 2021 to till Date

● Leading, mentoring & monitoring the performance of team members to ensure a good individual and team

performance

● Preparing daily status reports and sharing the details with clients

● Generating reports like productivity, utilization etc. Based on various requirement of management

● Liaising with client over the email as well as calls to improve process and sharing new ideas for betterment

of process

● Conduct group training sessions on products and services

● Coordinate the interviewing, hiring and training for new employees in the team

● Conducted interviews with responsibility for the placement

● Conducting weekly meetings with the teams

● Assuring effective and optimum utilizations of the available resources and manpower and implemented

robust strategies to ensure excellence in service delivery

● Assuring that appropriate processes are maintained and identifying weak areas to improve process and

providing suggestions regarding improvement of processes

● Ensuring highest standard of customer satisfaction and quality service; developing new policies and

procedures to improve based on client feedback

● Preparing MIS & Updating through various reports to the top management

● Interacts with other departments like HR and administration to develop and maintain effective rapport and

to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements

● Closely working with team if there is any attrition or shrinkage

Lead Associate - From Jan 2018 to Dec 2020

KEY DELIVERABLES In Howden Re/Insurance Broking Services.

● Played a pivot role in transition of professional indemnity, Property and causality simple debiting in Feb 2018

from London to India

● Again successfully transitioned professional indemnity, Property and causality complex debiting

processes in June 2018 by visiting London

● Processing Professional Indemnity, Fine Art, Species, Corporate, Sports, Property and causality Policies

● Tax Calculation for EEA and Non EEA countries eg. UK IPT, Irish Tax, Australian GST, withholding taxes,

French IPT

● Processing Re/Insurance Line slips binder into system

● Good knowledge of Bordereau operations, preferably with multiple market, good understanding of XIS

payment processes and binder operation for bureau signings

● Preparation of issuance of Invoices and closing using Sector application

● Preparation and calculation of periodic accounts including profit and commission

● Dealing with submission to xchanging and dealing with any queries raised by XIS

● Submission of London premium advice note(Lpan) for Lloyds/ILU/LIRMA Markets to XIS

● Resolving all internal queries of 15 member,Work allocation, Performing quality checks for all team

members

Key responsibility in Accounting Team –

● Proficient in accounts receivable, accounts payable, client reconciliation and cash posting.

● Proficient in client, underwriter and broker Re/insurance.

● Proficient in credit control activities like Invoice generation and statement rendering.

● Proficient in invoice posting and providing direct debit facility to client with Premium credit Limited

● Claims & Return Premium settlement to client, Agents and Loss Adjuster.

● Insurer reconciliation.

DXC Technologies

Senior Associates - From June 2014 to December 2017

Worked on behalf of GLOBAL BROKERING SERVICES (Property and casualty,Crisis Management,International

Causality, Marine, Non Marine for London Re/Insurance Broker(823) Aon Risk Services Bangalore.

KEY DELIVERABLES IN AON

● Reviewing Complete client/Underwriting account

● Premium collection for due balances and timely settlement

● The warranty/SDD period and settle to underwriter

● Effective management of correspondence/queries

● Making sure to review all received correspondences and priorities day by day work

● Making sure to action all correspondences received from Clients/Aon/Underwriting team well within time

frame

● Setting up the risk in a tool called Concert and brokasure

● Generating Debit, Credit, Commission Notes and sending the same to AON Network Offices

● Calculating taxes,discount,No claim bonus, renewal bonus, Endorsement Additional and Return Premiums

● Working on renewing policies, verifying the documents provided by insured and client agent and

requesting for pending documents via telephonically or email

● Submission of London premium advice note(Lpan) for Lloyds/ILU/LIRMA Markets to XIS

● Responding to XIS queries within TAT

● Handling all internal queries of Property and casualty team including 15 members

● Work allocation, Quality checks, Monitoring TAT reports

● Working on escalation and issues raised by onshore

DXC Technologies

Associate/ Advance Associate - From April 2012 to June 2014

KEY DELIVERABLES IN XIS

● Successfully meet/ complete training milestones/ certifications relevant to the position held

● Processing recurring, moderately difficult and complex work within the specified training period

● Multi-skilled on all allocated processes within the team

● Adapting and willing to multi-skill and assisting in other processes within the department

● Supporting development and documentation of new/ revised Standard Operating Procedures

● Acting as a point of technical/ functional reference for less experienced team members

● A high level of independent judgment/action in problem solving

Attainments

● Achieved the Best Performer Award’ in Sep ‘13

● Achieved the Star of the month Award’ in Feb ‘16

● Achieved ‘Award of Excellence’ for consistent good performance in term of high productivity and quality

● Achieved ‘Award of Client First’ for clear the all cases in year End Dec 2018

● Got PDR top rating within the team most of the time

● Achieved excellence and client first award in my current company

STRENGTHS

● Quick learner

● Able To Handle Workload

● Adaptable to working environment

● Establishing long lasting relation with customer

● Ambitious & hardworking committed to excellence

SCHOLASTICS

1. B.B.A. from Singhania University, Rajasthan

2. XII from, HPSEB Dharamsala

3. X from HPSEB Dharamsala

PERSONAL SNIPPETS

Date of birth : 23rd May, 1989

Address : Margosa heights apartment, opposite to Eye Desai Hospital, Mohhamadwadi, Pune.

Pine Code - 411028

Linguistic Skills : English, Hindi and Punjabi

Gender : Male

Marital Status : Married

I hereby declare that all the information provided above is true to best of my knowledge and belief

Date

Place: Pune Hans Raj

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