RESUME

Priya Dutta Gmail:admioz@r.postjobfree.com

10.K C Burdwan Contact no: 912*******

Dist – Burdwan

Pin-713101 (West Bengal)

Career Profile

Seeking a position of a Guest Relation Executive wherein my extensive customer service skills will prove beneficial towards the growth of the organization Summary of Skills:

• More than three years of progressive experience in handling guests

• Proficient in both oral and written communication skills

• Effective organizational and time management skills

• Skilled in building and maintaining good relationship with guests.

• Multi-tasking with ability to work under pressure

• Patience, enthusiastic with excellent administrative skills

• Ability to perform tasks under minimal supervision Computer knowledge:

Familiar with various computer applications like Microsoft word, PowerPoint, Excel, Outlook, and the Internet

Educational Qualification:

BA (Bachelor of Arts) from Burdwan University – Kolkata in year 2016 Certifications:

One Year Craft couse in Tourism &Hospitality Management Skills from ILFS INSTITUTE OF SKILLS -BURDAWAN

Professional Experience:

Best western Ashoka – Hyderabad

JAN 2019- Till date.

Guest Relation Executive

• Assigned the tasks of handling front desk and ensured cleanliness of the area

• Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended

• Performed the tasks of reporting to the FOM in case of critical problems

• Assigned the responsibilities of handling outbound and inbound calls .

• Prepared reports of the daily activities of the organization when required Performs the tasks of responding to the queries and request of guests and clients

• Handles the responsibilities of managing guest relation activities of the organization

• Coordinates with the request of guest to other departments like housekeeping

,Engineering.FNB service and Production.

• Responds as well as solves different complaints of guest

• Performs the tasks of attending as well as answering incoming and outgoing call

• Transfers respective calls to the concerned person of the departments

• Checking of 5 rooms as per standard laid by Best western SOP

• Prior checking of rooms for VIP arrivals, Platinum & Diamond club members

• Prioritize guest satisfaction and maintain outstanding score on MEDALIA by providing wow factor to our guest,

.Masineni Grand Hotel -Ananthapur

OCT 2018 –JAN2019

Guest Relation Executive

• Response promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate

• Arrange customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner

• Coordinate with the requests of guests to other departments such as housekeeping and concierge

• Receive and handle guests' complaints and coordinated with Duty Manager to resolve

• Ensure room availability to maximize occupancy

• Maintain positive relations with other staff and departments.

• Identify opportunities to upgrade customer service and up sale.

• Ensure a high level of customer service was consistently maintained.

• Supervise, oriented and coached staff to ensure the completion of required tasks. The Emerald Club – Resorts, events and SPA – Rajkot, Gujrat JAN 2018 till OCT 2018

Front Office Associate

• Answered telephonic and in-person queries related to hotel services and resolved any issues

• Processed guests' check ins and outs

• Prepared and completed room and restaurant bills

• Assisted guests' in storing valuables in secure deposit box

• Liaised with other departments of hotel.

• Handled payments through cash, checks and credit cards Reports to Duty Manager on shift.

MURUGVANI RESORT -HYDERABAD

Sept 2017 till DEC 2017

Trainee Front Office Assistant

• Answered telephonic and in-person queries related to hotel services and resolved any issues

• Processed guests' check ins and outs

• Prepared and completed room and restaurant bills

• Co-orination with House keeping desk in release of Clean Rooms SWAGATH-DE-ROYAL - HYDERABAD

March 2017 till Aug2017

Restaurant Hostess

• .Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

• Accept and organize reservations, and prioritize reservations to accommodate customers.

• Prepare seating assignments prior to service and present plan to restaurant during pre- shift meeting.

• Walk through restaurant to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

• Addressed guest requests or complaints, and escalated major complaints to manager. Awards and Honors:

Received Best Grooming Award in year 2019

Personal Information:

• Name: Priya Dutta

• Date of Birth: 10th OCT 1993

• Employment Status: Full time

• Relationship status: Single

• Language known : English,Hindi& Bengali

Reference:

To be furnished on request

DECLARATION

Hereby declare that the above given information are true to the best of my knowledge. Date:

Place: Hyderabad (Priya Dutta )

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