LACRAY D. ROBERSON

**** ***** ** *******, ***** · P: 254-***-****

admika@r.postjobfree.com

OBJECTIVE: To contribute in a position that will effectively utilize the skills that I have acquired in Administrative support, Customer service, Call Center Operations, Dispatching. Ready and willing to prove myself and take on new responsibilities.

EXPERIENCE

JUNE 2018 – CURRENT

SENIOR CUSTOMER SERVICE REP, FedEX

Assigned Manager duties, taking escalated calls from peers to assist in to resolving and offering solutions to the customer.

Provide excellent quality customer service and do everything possible to resolve matters for caller satisfaction within client guidelines.

Awarded The highest award for attendance, attaining 100% quarterly since the rating period

Demonstrated the ability to handle pressure while attempting to meet deadlines and performance goals.

Trained numerous incoming personnel in the proper procedures with the guidelines with the company’s Standard Operating Procedures.

SEPT 2017-APRIL 2018

SERVICE ADVOCATE, FARMERS INSURANCE

Analyzed, Clarified, and Resolved intermediate policy and account related questions from Farmers agent.

Reviewed problems and communicate with appropriate mediums.

Attained above performance level standards as outlined in performance objectives.

Stays current with relevant products

Understands and strives to support organization’s overall strategy.

JULY 2011- AUG 2016

PUBLIC SAFETY DISPATCH COORDINATOR,

Maintaining department organizational service level goals while focusing on first call resolution.

Exercise multitasking skills when managing multiple systems/ application during customer interaction

Assisted technicians in troubleshooting issues that arise with Public Safety Service Departments

Served as a Liaison with the US NAVY Command in identifying areas of loss of communication, to assist with the overall mission

MAY 2008- JUNE 2011

QUALITY ASSURANCE SPECIALIST, ACCESS COMMUNITY HEALTH

Post Meditech payment for billing department

Schedule appointments for patients to sign up for sliding fee scale

Register encounters, post cash collection payments

Maintain error reports for quality assurance.

Informed patients about Medicare and Medicaid billing procedures.

EDUCATION

AUG 2006- AUGUST 2011

CULINARY ART CERTIFICATE, TRITON COMMUNITY COLLEGE

JUNE 1988

HIGH SCHOOL DIPLOMA, proviso east high school

SKILLS

Data Management

Detail Oriented

Quick Learner

Professional and reliable

Excellent Customer Service Skills

Proficient in Microsoft Office

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